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Amanda Gray
65 Reviews
Dealership Experience
5 yrs, 8 mos
Industry Experience
13 yrs, 2 mos
65 Reviews of Amanda Gray
September 13, 2019
10k - oil change, tire rotation, tire repair Easy check in, made appt the night before, nice, comfortable waiting area, found and repaired the front left tire, screw was impended in the tread. Easy check in, made appt the night before, nice, comfortable waiting area, found and repaired the front left tire, screw was impended in the tread. More
by PMM - service survey
Verified CustomerOther Employees Tagged: Ryan LaChapelle
Helpful 
September 09, 2019
Honda Service experience Excellent service representative Will visit again and refer to all Wonderful service representative Amanda very knowledgeable and understanding Excellent service representative Will visit again and refer to all Wonderful service representative Amanda very knowledgeable and understanding patiently all my cars issues and service points More
by Amit Vohra
August 16, 2019
Clean facility. Friendly staff Easy and efficient check in process. Facility is very clean and designed to make the customer comfortable. Staff all seem to be happy and committed to Easy and efficient check in process. Facility is very clean and designed to make the customer comfortable. Staff all seem to be happy and committed to excellent customer service. Just a few minor glitches. My service associate texted her number to me to use in case I needed to contact her. I tried to do so, but got no response. So, I tried calling her via the Boch service phone menu. But, she was not on the menu. I then tried any random service associate on the phone menu and was able to have my question answered. When I was called to let me know my vehicle was ready, I arrived about 45 minutes later. For some reason the paperwork had not been completed and I had to wait about 15 minutes more. I don’t know whose fault that was? These were minor complaints, though. I will certainly return to Boch Honda West. More
by Concordriver
July 30, 2019
Could not fix issue This is a heat related issue that has not yet been repaired. Still fails when the temp get hot. Runs fine in cool weather. Try try again This is a heat related issue that has not yet been repaired. Still fails when the temp get hot. Runs fine in cool weather. Try try again More
by wcornell2
July 30, 2019
Over priced for transmission fluid change Was charged $120 for transmission fluid change which included a $25 off coupon. Local shop charged half the price. Was also told that they did not Was charged $120 for transmission fluid change which included a $25 off coupon. Local shop charged half the price. Was also told that they did not have a night drop off which they actually have. More
by SWIEDER
July 29, 2019
Great job! My support service woman was fast, knowledgeable and personable. My issue was treated quickly and expertly. The experience was a total pleasure. I w My support service woman was fast, knowledgeable and personable. My issue was treated quickly and expertly. The experience was a total pleasure. I will return! More
by TED
July 26, 2019
Poor Customer Service I brought my vehicle in as I always have to your service center. I was told there would be no problem getting an oil change if I was there by 7:15. I brought my vehicle in as I always have to your service center. I was told there would be no problem getting an oil change if I was there by 7:15. I sat waiting approximately 30 min when I was approached by the service rep. Telling me they would not perform the service because they did not have a service tech to do the work. This is not something that I was expecting after all the $$$ I've given the dealership(bought 2012 Pilot new and serviced at location since) Let alone the dealership still owes me a complete vehicle detail because I had a tech not properly perform a prior oil change. But the dealership has not followed that up, because they hope I have forgotten. This reminds me of my daughter taking her vehicle to you folks for an oil change and inspection. She had an issue with a headlight alignment and was told Boch Honda West could not make that adjustment because her vehicle wasn't a Honda. The dealership stuck a young lady(my daughter) and would not help her.... Bad on You folks. I have had great service from Amanda Grey, but I was surprised not to hear back from her after this incident. More
by Pilot2012
July 22, 2019
Flawless Service Experience I needed basic maintenance and a headlight changed. I was able to get a Saturday appointment on Friday afternoon. Amanda took me right away, checke I needed basic maintenance and a headlight changed. I was able to get a Saturday appointment on Friday afternoon. Amanda took me right away, checked my service records and determined that an indicated service was not yet needed. The service was done in advance of the target time. More
by SCOTTLINDBERG
July 22, 2019
Excellent sales and customer service experience I purchased a used vehicle from Aliana, and she provided a no-pressure experience with a clear focus on customer satisfaction. From the very beginnin I purchased a used vehicle from Aliana, and she provided a no-pressure experience with a clear focus on customer satisfaction. From the very beginning it was clear that Aliana's priority was making sure I was happy and satisfied with my purchase and experience at her dealership. Even when questions arose post-purchase, Aliana quickly answered them and addressed all of my issues. Aliana is personable and professional, and excellent in her position. I would highly recommend Boch Honda West as a dealership, Aliana as a sales consultant, as well as their excellent service organization. More
by pdickau
Other Employees Tagged: Kirk Derderian, Drew Hartford, Eric Holland, Aliana Yoshida
July 18, 2019
Quick & pleasant Amanda Gray has given me exceptional service & care since I purchased my car. I never had to do a thing not even make a timed apt. She said don't worr Amanda Gray has given me exceptional service & care since I purchased my car. I never had to do a thing not even make a timed apt. She said don't worry when you get here I will get you in right away. Which is great, I live 45 minutes away. That girl is a keeper, great people skills & exceptional service are hard to come by. Also my salesman Jean was fantastic too. The only thing I wasn't to imprest with was a not so great job cleaning the car. The interiot had drips from the upholstery cleaner, I purchased the 624..00 add on. I wouldn't pay the 1,000 they wanted for buffing/cleaning it. Jean said they would still do it, but it didn't look like the car was buffed. More
by Kathe
Other Employees Tagged: Jean Bardette
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