Amanda Matthews

Been waiting for 3 weeks for parts to arrive and still nothing. No ETA on when I can expect my car back. Horrible experience with the service department. nothing. No ETA on when I can expect my car back. Horrible experience with the service department. More

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Ms. Amanda, my service advisor, was amazing. She has great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the ca great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. Reviews Profile & Settings Nissan of Stockton Feb 16, 2024 scudman1991 Ms. Amanda, my service advisor, was amazing. She has  great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. SEND RESPONSE Amanda Matthews Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended Yes  DELETE REVIEWEDIT REVIEW Nissan of Stockton Feb 14, 2023 scudman1991 Hey everyone if you are interested in seeing a friendly, full of smiles go see Ms. Amanda Matthews in the Service Dept, @NISSAN OF STOCKTON in the Service Dept I would like to send a Kudos & Compliment to her, I appreciate all you have done for me. You have been so enthusiastic about following up on my problems with my vehicle and maintenance needs through my warranty for my new car for its service & maintenance. I think you're a Humble Lady & employee I'm always happy to have a conversation with such a friendly person. It is great that you have been so thorough in your research & scheduling.I appreciate you being so enthusiastic about following this up.” “I think you're just being humble.” “I'm always happy to have a conversation with such a friendly person.” “It is great that you have been so thorough in your research. Sincerely, John Oliveri More

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Amanda Matthews has been my Service Advisor for several years (through several owners). I greatly appreciate her helpfulness, friendliness and thoroughness for the servicing of my Xterra. years (through several owners). I greatly appreciate her helpfulness, friendliness and thoroughness for the servicing of my Xterra. More

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Great Customer Service Everytime ai go there to get my vehicle serviced. I always go to Amanda. She is THE BEST. She always provides me with EXCELLENT customer service. Everytime ai go there to get my vehicle serviced. I always go to Amanda. She is THE BEST. She always provides me with EXCELLENT customer service. More

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Above and beyond regular care for car. I had icon appear on dash and was told it might be caused by rats or mice chewing on wires. Ed went above and beyond getting the issue fixed through I had icon appear on dash and was told it might be caused by rats or mice chewing on wires. Ed went above and beyond getting the issue fixed through a warranty to get it covered. Being the Murano was new and low mileage he was able to get Nissan to honor the warranty so I did not have to go through my insurance to get it fixed. All his efforts was appreciated by me. Amanda noticed that my hood was not opening easily and brought it to the attention of one of the technicians to fix it.. More

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Service Having bought our Quest early December we had excellent service from Jonathan, Internet Sales Manager. One issue arose about the second key which was Having bought our Quest early December we had excellent service from Jonathan, Internet Sales Manager. One issue arose about the second key which was not made available right away and had to be ordered by the Parts department. The replacement was approved but not without some strong talk as if we had been responsible for the missing key. My negative review relates to an incident about a missing console between the rear (second row) seats. This is a removable console for 2 coffee cups and a medium size compartment. We discovered that it was missing just recently and further discovered that the latch that supports the console and locks it on the floor was also missing. This latch is obviously attached with 4 nuts and bolts requiring tooling to take out if necessary. Both parts being missing, it left 4 small holes (dime size) in the carpet and the body. We took the car back to speak with both service and sales and after a lot of hagling, no replacement was offered. We were, politely but firmly and unequivocally that it was our fault. We whould have known , should have looked when we bought the car. This is a $183 conssole so not really a big deal (although the price online at Nissan USA is 30% cheaper than at this Nissan Dealership!!) But the attitude and lack of willingness to further assist including the sales manager, left us with a very poor feeling. The reason we spoke to the service staff was because we had a carwash done a coulpe weeks back and thought the console could have been taken out during that time. Which later proved to not be the case. So, conclusion: Buyer beware! More

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Excellent customer service and communications Received excellent customer service. My needs and requests where met professional excellence. Communication between myself, service agent and technici Received excellent customer service. My needs and requests where met professional excellence. Communication between myself, service agent and technician is great. Always friendly when I’m there. More

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Very good experience I came in with a grease leak and unfortunately it was a damaged CVBoot. Amanda did a good job in explaining the issue and cost of repair. The repair I came in with a grease leak and unfortunately it was a damaged CVBoot. Amanda did a good job in explaining the issue and cost of repair. The repair was completed on time We have had a total of 4 Nisson cars serviced at your dealership and would like to commend Amanda Matthews for taking such good care of all of our service needs. We will only go to Amanda as our service advisor because of her excellent service! More

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Found the bug Battery was not holding a charge so the thinking was i have a drain some were.They said that there was rear interior light that was on.They also state Battery was not holding a charge so the thinking was i have a drain some were.They said that there was rear interior light that was on.They also stated that everything checked out fine including the battery so i was charged 140.00. they had the truck for 4 days They stated that they charged the battery and i was good to go.I picked up my truck and went home, the truck sits for a few days at a time because i'm retired. Two days later i went to go some place and click click no juice.I had to jump it! So i took it back, they had it for a few more days. I went back and asked if they could lend me a car till they find out what is wrong with mine. I was thankful they could, i had replaced the original battery in my 2013 frontier 11 month before this happed.Since the light switch was not the problem i asked for and received a refund. They finally deemed it was the battery, bad cells so i picked up the battery from them and took it back to Costco, free replacement and returned to you. This is the second Frontier i have purchased from this dealership,2006@2013. The people have also been kind and courteous, in 2019 i will looking for a replacement for my 2013 it only has 40000 miles on it.I have all my oil changes done at this dealership. More

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Service I came in for an oil change. My appointment was scheduled for 12pm. I arrived a little after 11am and Amanda Matthews was kind enough to take me in ea I came in for an oil change. My appointment was scheduled for 12pm. I arrived a little after 11am and Amanda Matthews was kind enough to take me in earlier. I sat in the waiting area for not even 30 minutes when Amanda came and I formed me that my vehicle was ready. She is always so pleasant to deal with. More

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