Amanda Terwilleger

Avoided expensive services not needed on advice of service advisor. The work done was quick and professional. service advisor. The work done was quick and professional. More

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I applaud the professional atmosphere from the clean showroom service floor and desks to the gorgeous friendly staff! it looks and smells like new cars and they even give me a courtesy car wash afterwa showroom service floor and desks to the gorgeous friendly staff! it looks and smells like new cars and they even give me a courtesy car wash afterwards and park it enticingly next to other sexy cars on the lot showing off its stance. I get treated like they want me there, and that makes me want to come back. I was offered a free ride home and back at available times and i feel that it makes it all worth the more premium price. The communication and tech notes along with the service agent communicating my needs, gets us right to the issue for the answers i need. I have a semi-professional garage and do my own work and more, i enjoy it, but when i need specific work done to factory specifications so that it lasts as engineered that is too complex or out of my reach i only want it done once correctly the first time.... thats why i take it to someone who has all the best tools. They even give me a 100 or so point global inspection to make sure i didnt miss anything it helps to get a second opinion from a professional to see system status to keep things maintained. I am waiting on a double transplans now and full time care giving for a fimily memeber so i appreciate the kind courtesy and attention to my needs. In concluding the thing i would change is anearly estimate before i leave the keys, even subject to change... would greatly help because sometimes i may like more work done if i had known what each component would run up front (subject to change). and i completely applaud the chance to choose aftermarket local parts in some circumstances as opposed to waiting for oem parts that may make no difference to me! great experiences sofar 3 times. h3 hummer and chevy silverado crew and ford explorer i look forward to coming back i was a previous customer of laird noller topeka and was let down on 2 vehicles costing months and thousands in thier garage. they too were nice mechanics seemed less available and more confused plus less choices on parts for liability and warranty issues. ...Also who doesn't like waiting next to a brand new caddy or camaro.... woooa! More

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We have purchased multiple vehicles here and love the experience. This the only dealership that hasn’t lied to us! We will purchase all our vehicles here! experience. This the only dealership that hasn’t lied to us! We will purchase all our vehicles here! More

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The service people were great, but the deceptive billing practices were criminal. The oil change is advertised as 79.99 for an 8 quart oil change. I had a $20.00 coupon which should have lowered it to $59.9 practices were criminal. The oil change is advertised as 79.99 for an 8 quart oil change. I had a $20.00 coupon which should have lowered it to $59.99 plus tax, yet somehow my final bill was over $86 after they creatively billed for shop supplies, oil disposal, etc., all things which are part of the oil change. When I get my oil changed at other places the cost is what is advertised plus sales tax. An ethical billing practice would be to advertise what the actual cost is for the oil change, instead of using deception to gouge the customer. More

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Amanda provides amazing customer service. I make it a point to schedule all of my service through her. I make it a point to schedule all of my service through her. More

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Always helpful and friendly. Ensures that all customer needs are addressed and corrected. It is why we will always come back. Ensures that all customer needs are addressed and corrected. It is why we will always come back. More

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