Amanda Ventresco
Amanda Ventresco at Central Chrysler Jeep Dodge RAM Fiat of Norwood

Amanda Ventresco | Page 29

Service Advisor

Central Chrysler Jeep Dodge RAM Fiat of Norwood

56 Boston-Providence Turnpike
Norwood, MA 02062

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4.9
359 Reviews
4.9

359 Reviews

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359 Reviews of Amanda Ventresco

March 13, 2021

Dealership Rating
Employee Rating

Amanda in service was able to get my car in right away as my breaks were gone. Dang was able to get me a rental car while my car was being serviced. Excellent and outstanding service More

by taracrowley111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dang

March 11, 2021

Dealership Rating
Employee Rating

Amanda was super helpful and friendly, even though she had a mask on I can tell she was smiling when she greeted me. Although I still have to bring my Jeep back for a radio replacement she made my visit e More

by bspicy555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 08, 2021

Dealership Rating
Employee Rating

Service was good but they did not check the air pressure on the tires after rotating. I drove off and got on the highway and the pressure light came on. More

by amchaudhry87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 06, 2021

Dealership Rating
Employee Rating

Great customer service experience with Shawn N. or with any employer, as always. From the build, to the service. I’ll be back. Thanks again More

by bostonjake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle

March 03, 2021

Dealership Rating
Employee Rating

Great service experience. This is my second Jeep from Central and I've always had great service from them. The ability to schedule appointments online is very convenient. More

by Greg1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 01, 2021

Dealership Rating
Employee Rating

Service and honesty over the past 7+ yrs both have gone down hill. Every time I bring my car in I’m am over priced and get my car back with problems that weren’t there More

by MS_CMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Nagle, Nick Santora , Tom, Mgr

Mar 01, 2021

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi MS_CMORGAN, We want to first apologize that your recent visit here did not go as planned. As you know we went ABOVE and BEYOND to fix, and gave you the best deal possible to fix your 17 yr old vehicle. If you recall we performed a repair on your vehicle for a heavily discounted rate and you were not happy with performance of the part that was installed. We agreed to swap out the part and return the old one to the manufacturer because we had recourse since it was within 30 days of install. After agreeing to the terms of the swap which was to only charge you the difference for the NEW part you decided to return 1 year later to have it installed. Here at Central we are very understanding of the current pandemic situation and understand that is the reason for you returning 1 year later. As a result the original part was no longer returnable. We absorbed the cost of the old part and still only charged you the difference in price for the NEW part ONLY. At time of the swap we noticed that the transmission lines were leaking and your vehicle had transmission codes related to being low on fluid. I know it was the last thing you wanted to hear with your vehicle at this time because the last 2 shops you went to did not mention it but at the end of the day we were being nothing BUT honest with you throughout. We believe you should be upset with the other two shops lack of honesty instead. With that all being said we gave you a heavily discounted quote to repair the vehicle but also HONESTLY advised you that it was not in your best interest to keep spending money on this vehicle and offered assistance in replacing the vehicle with a Certified Pre Owned.

February 24, 2021

Dealership Rating
Employee Rating

Amanda was extremely helpful with getting my car serviced. She kept me up to date on the repair progress and was a pleasure to work with. More

by Patty C.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

February 19, 2021

Dealership Rating
Employee Rating

Excellent- timely, courteousAmanda was able to answer Excellent- timely, courteous Amanda was able to answer my questions and got back to me when my car was ready. Very easy appointment Thank you More

by meebloom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 11, 2021

Dealership Rating
Employee Rating

Everyone was friendly and professional from the time we reached out to schedule an appointment to when we picked up the vehicle. I was kept updated throughout the process and very pleased with the service More

by johndalioto
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 10, 2021

Dealership Rating
Employee Rating

I just came in for a sticker, oil change, tire rotation they had a oil change special for 3 and 4 changes and tire rot ation at a great price More

by heavymetal48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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