Amber Senger

If I could give zero stars, I would. This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but thre This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but three separate places. After driving 18 hours round trip to buy it, I discovered the audio system doesn’t even work. The amp is clearly blown, meaning what they advertised simply wasn’t true. When I reached out, their only “solution” was beyond insulting: they told me to drive another 18 hours back, pay them to fix the system that they falsely advertised, and then drive another 18 hours to pick it up. Completely unreasonable. When I pushed back and mentioned I’d be forced to go to the BBB if they wouldn’t make this right, the salesman immediately cut off communication, claiming I “threatened” him. Now they refuse to respond at all. This is scammy, unprofessional behavior at its worst. They’re happy to take your money, but the second there’s a problem they vanish. If you value honesty, integrity, or even basic customer service, avoid this place at all costs. More

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Tim was awesome and willing to help any way possible will definitely be back for my next vehicle purchase. definitely be back for my next vehicle purchase. More

by xregretless Verified Customer Verified Customer

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Tim was fabulous and the lady that does the financing and gets all the paperwork is amazing gets all the paperwork is amazing More

by scotlevey Verified Customer Verified Customer

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Awesome people everyone is so helpfull ,answered every question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend More

by rakewilliam1 Verified Customer Verified Customer

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The sales person Tim was not pleasant to work with. He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experie He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experiencing what I experienced with Tim. Things significantly improved. The vehicle eventually was purchased. There was a lack of respect permeated in the air at this place and I would not recommend this place to anyone. The lack of overall disrespect leads me to have such an opinion. This was easily the worst car buying experience that I have ever had. More

by fredlevarity Verified Customer Verified Customer

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There aren’t many small dealerships I would feel comfortable buying a car from. I liked this one so much, I bought two! They actually care and work with you. We will be looking here first for any fu comfortable buying a car from. I liked this one so much, I bought two! They actually care and work with you. We will be looking here first for any future car purchases. More

by JMB.KLB Verified Customer Verified Customer

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everything went well with the vehicle i wanted , thanks to sales. they helped me a lot to sales. they helped me a lot More

by joshuawest757 Verified Customer Verified Customer

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I would Recommend this dealership to my friends, family and neighbors .I really like the Great service and friendly people at this dealership. family and neighbors .I really like the Great service and friendly people at this dealership. More

by tthomas223 Verified Customer Verified Customer

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Our buying experience from Auto City in Portsmouth was smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. More

by jkincheloe Verified Customer Verified Customer

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They changed my opinion of what a car dealer is like. I was the hyper skeptical customer believing all the stereotypes about used car dealers, after working with Matthew, I can tell you this predisposit I was the hyper skeptical customer believing all the stereotypes about used car dealers, after working with Matthew, I can tell you this predisposition was incorrect. He was honest, kind, Christian, and relatable. The cars we looked at were clean and in good working order. The price was not flexible, but it was very reasonable to begin with so how can I fault him for not budging on an already good price. All the cars I saw were state inspected, cleaned and detailed. We never felt any pressure. He allowed us to test drive alone. He allowed us to get a pre purchase inspection. He offered a extended warranty plan ( I declined but he was upfront about the process and I never felt pressured in anyway). Amber showed us financing options although I chose to pay cash for the car anyway. I would send anyone looking for a good used car to Auto city! More

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