Amiel Callender | Page 2

Great Service. thorough with the diagnostic and was able to find the issue I was having with wind noise and explaining the passive hybrid. thorough with the diagnostic and was able to find the issue I was having with wind noise and explaining the passive hybrid. More

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My person Amiel was great. Courteous, and very helpful. Answered all my questions and spent the time needed with me to explain and help. Very pleasant experience. Courteous, and very helpful. Answered all my questions and spent the time needed with me to explain and help. Very pleasant experience. More

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Can't speak highly enough, not only about the dealership but about the staff themselves. This whole experience changed my mind about purchasing a new car. Typically it's the last thing I look forward to. Th but about the staff themselves. This whole experience changed my mind about purchasing a new car. Typically it's the last thing I look forward to. There are so many options these days with vehicles that it can be very overwhelming in general. Not only did Nicholas and his staff go above and beyond, they made it easy and time efficient! We were able to take our time and not feel rushed yet didn't have to hang around a dealership for hours all weekend. We ended up walking out with a gorgeous vehicle that we absolutely adore at a great price and felt confident in our decision making due to the knowledge and professionalism of every employee we encountered. From the sales team to finance team to management team, you'll be working with a great crew who truly makes you feel like you are in the right hands. Couldn't be happier with our purchase and experience with Nicholas and his staff. We'll surely be life long customers of their's from this day on. I can honestly say that for once we were happy with every single aspect of this experience. It was a pleasure working each and employee there. More

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Very pleasant experience, clean and spacious lobby, customer service oriented management and advisors.. Highly recommend. customer service oriented management and advisors.. Highly recommend. More

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I took my car for servicing and they are very professional and courteous!! Thank you professional and courteous!! Thank you More

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Car serviced on time, free multi point inspection done and work needed with repairs estimate included. Courteous, knowledgeable, and friendly people to help me, a place that I recommend. and work needed with repairs estimate included. Courteous, knowledgeable, and friendly people to help me, a place that I recommend. More

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Great team members. Herb should be VERY PROUD!! Everyone is extremely courteous, friendly, respectful, and kind. Herb should be VERY PROUD!! Everyone is extremely courteous, friendly, respectful, and kind. More

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Overall, I had a positive experience with both the dealership and the roadside assistance. I would highly recommend them to anyone in need of vehicle service or repair. Despite the inconvenience of ne dealership and the roadside assistance. I would highly recommend them to anyone in need of vehicle service or repair. Despite the inconvenience of needing a repair, they made the process as smooth and stress-free as possible. More

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I have found the Service Department new Medford office of Herb Chambers to be extremely professional in all respects. In particular, I always look forward to working with my service advisor Amiel Callendar, Herb Chambers to be extremely professional in all respects. In particular, I always look forward to working with my service advisor Amiel Callendar, who has been unfailingly helpful, skillful and friendly. I’m very glad Herb Chsmbers has opened this branch. More

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Herb Chambers BMW exemplifies a complete absence of customer service, empathy towards customers, and any proactive efforts for customer retention. Given the extensive runaround I've experienced, my customer service, empathy towards customers, and any proactive efforts for customer retention. Given the extensive runaround I've experienced, my advice would be to steer clear of them. I scheduled my new vehicle, bought from Herb Chambers BMW, for its first routine service on December 15th. During that visit, I mentioned that the front passenger-side door lock button was not visible. Upon returning home after the service was done, I realized that the issue with the front lock button visibility had not been resolved. When I reached out to the service agent and pointed this out, his baffling response was, "You did show it to me, but you didn't request me to fix it." I inquired about when I could have the door repaired and if I could also get a loaner car in the process. They informed me that the earliest appointment available for both services was on December 21st at 7:30 AM. However, when I arrived, I was met with what I now know to be a classic example of Herb Chambers customer service at its finest – I was informed that there were no loaner vehicles available; given my early morning commitments, I had no choice but to leave for the second time without the door being repaired. I sent an email to BMW Service, expressing my dissatisfaction with their mix-up, but regrettably, Herb Chambers BMW never sent a response. Last Thursday, BMW contacted me to arrange my routine service for Tuesday, 10/10, I specifically requested a loaner car. However, upon my arrival at the Herb Chambers Medford dealership, not only did they lack a loaner vehicle for me, but they also had no record of my scheduled service. To their credit, they did manage to accommodate my vehicle, despite the scheduling confusion. Once more, I pointed out the issue with the front lock. The oil change was completed, but once again, the issue with the door went unaddressed. Instead, I was presented with an estimate for $557.17 for a "door locking rod replacement," marking the third instance where the door problem remained unresolved. I tried to clarify to the Herb Chambers service agent that the door locking mechanism had been problematic since I first acquired the vehicle. He insinuated that because there was no rod in the door, it must have been removed. I asked if he was suggesting that I had personally dismantled the door panel and took out the door rod. His response was to inquire about where I purchased the car. Upon mentioning that I had acquired it from Herb Chambers in Boston, he told me there was nothing he could do and directed me to contact Herb Chambers in Boston, seemingly suggesting that there was no connection between the two dealerships. The staff of Herb Chambers needs adequate training & communication skills which clearly appear to be lacking. More

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