Laurevens Desrosiers

Responsive courteous clear communication professional everyone I interacted with was extremely professional and courteous. I highly recommend the service team. everyone I interacted with was extremely professional and courteous. I highly recommend the service team. More

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It definitely was a good choice on working with this dealership and the workers there are definitely good at what they do dealership and the workers there are definitely good at what they do More

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Communicative and professional. Went out of way to accommodate complimentary transportation to and from my residence when service could not be performed in originally scheduled tim Went out of way to accommodate complimentary transportation to and from my residence when service could not be performed in originally scheduled timeframe. More

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This is a wonderful dealership. They all take pride in serving and servicing consumer needs. A pleasant experience with Medford Herb Chambers BMW. They all take pride in serving and servicing consumer needs. A pleasant experience with Medford Herb Chambers BMW. More

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Great Service. thorough with the diagnostic and was able to find the issue I was having with wind noise and explaining the passive hybrid. thorough with the diagnostic and was able to find the issue I was having with wind noise and explaining the passive hybrid. More

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My experience at BMW Certified Pre-Owned Medford with Laurevens L was nothing short of phenomenal. He made sure I was taken care of and that all my concerns were met. I will definitely be coming back to Laurevens L was nothing short of phenomenal. He made sure I was taken care of and that all my concerns were met. I will definitely be coming back to this location where I hope to be helped out by quality staff like Laurevens again. More

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Can't speak highly enough, not only about the dealership but about the staff themselves. This whole experience changed my mind about purchasing a new car. Typically it's the last thing I look forward to. Th but about the staff themselves. This whole experience changed my mind about purchasing a new car. Typically it's the last thing I look forward to. There are so many options these days with vehicles that it can be very overwhelming in general. Not only did Nicholas and his staff go above and beyond, they made it easy and time efficient! We were able to take our time and not feel rushed yet didn't have to hang around a dealership for hours all weekend. We ended up walking out with a gorgeous vehicle that we absolutely adore at a great price and felt confident in our decision making due to the knowledge and professionalism of every employee we encountered. From the sales team to finance team to management team, you'll be working with a great crew who truly makes you feel like you are in the right hands. Couldn't be happier with our purchase and experience with Nicholas and his staff. We'll surely be life long customers of their's from this day on. I can honestly say that for once we were happy with every single aspect of this experience. It was a pleasure working each and employee there. More

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Excellent service and experience overall. Clear communication, very neat & clean premises and friendly staff. Would recommend to my friends. Clear communication, very neat & clean premises and friendly staff. Would recommend to my friends. More

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Selected the place for a flat tire which required a replacement. The work was fast but did not set the tire pressure right so now my car is imbalance on one side. I haven't seen my advisor for the enti replacement. The work was fast but did not set the tire pressure right so now my car is imbalance on one side. I haven't seen my advisor for the entire period, only during the phone. I was not greeted for at least one minute. I wouldn't even know where my car was during the pick up, luckly I spotted it myself. The only person I interact is the cashier where I paid for the $$$ where they had a good attitude (which they should). The advisor tried to explain what's going on and asked me to bring it back to fix it. But I do not have time to just go there for something like this, which would waste me at least an hour in my life due to a mistake they made. I am very disappointed with this service and will go to Peabody instead in the future. More

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Very pleasant experience, clean and spacious lobby, customer service oriented management and advisors.. Highly recommend. customer service oriented management and advisors.. Highly recommend. More

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