Amy Aguire | Page 3

Amy was very patient with me while answering all my questions. they worked very hard to find the exact model of SUV. Even though in the end I wasn't able to get the exact one, my wife was very happy. S questions. they worked very hard to find the exact model of SUV. Even though in the end I wasn't able to get the exact one, my wife was very happy. She lover her new Explorer. Thank you Envision. More

by chrisgracemfc Verified Customer Verified Customer

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Before having a routine oil Change I informed them of the car not accelerating well and engine noise. I also said the key fob needs to be replaced because the remote starter no longer works. After th the car not accelerating well and engine noise. I also said the key fob needs to be replaced because the remote starter no longer works. After the car was serviced, 2 days later, the key fob does not work. I tried starting the car by the push button and it turned over on the 2nd attempt. Also the car warning light and alarm went off saying high engine temperature. When I opened the hood I noticed the battery looked like it was corroded around the terminals and there was no coolant as it leaked out the bottom! I had the car towed to envision and wanted to know if they had noticed the battery when they did the oil change. There reply was in the tune of “oh, well that could have happened after the oil change”. Lastly, they were nice to not charge for a new battery but the engine sounds marginally better regarding the slow acceleration coupled with the engine sounding like it is over working. And they said on the second visit they would check that. Also, I noticed that there is a dent in the hood that is new! In summary the first visit was a lot of money and was semi prepared knowing the replacement of the fob was high cost and the oil change The second, I ended up paying a lot more than anticipated given some things seemed to be overlooked:from the first visit: corroded battery and the sluggish acceleration/engine noise and surprise, a dent in the hood. More

by SheMac3 Verified Customer Verified Customer

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I had a great experience. Antonio it was very knowledgeable and helpful. I would recommend him two anyone. Antonio it was very knowledgeable and helpful. I would recommend him two anyone. More

by MOOREBROTHER1 Verified Customer Verified Customer

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easy online appointment fast services, Marco is friendly and answered my questions quickly, and even washed my car for free. and answered my questions quickly, and even washed my car for free. More

by fleang Verified Customer Verified Customer

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Easy online appointment; fast service; friendly and knowledgeable service advisor; great ride share; clean car! knowledgeable service advisor; great ride share; clean car! More

by SRAM8487 Verified Customer Verified Customer

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I have nothing but good experiences with this dealership. All my needs are taken care of amicably. All my needs are taken care of amicably. More

by ZULIPUKA0614 Verified Customer Verified Customer

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Gear spot. Mediocre waiting area. Felt rough in there!!!!! But. It. Was ok. Overall. Service folks were great. They just need VC money. Mediocre waiting area. Felt rough in there!!!!! But. It. Was ok. Overall. Service folks were great. They just need VC money. More

by ECR0 Verified Customer Verified Customer

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Everyone is friendly and knowledgeable. Amy was very easy to work with, and made the process relaxed. Amy was very easy to work with, and made the process relaxed. More

by SCOTTSHAIR911 Verified Customer Verified Customer

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Very attentive before purchase then unhelpful and rude after purchase. I will share name when requested. after purchase. I will share name when requested. More

by mikeescalan Verified Customer Verified Customer

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the team did a great job. everyone was very responsive. the service was completed same day. everyone was very responsive. the service was completed same day. More

by dkjohnson87 Verified Customer Verified Customer

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