Very attentive and responsive.
Overall, they really care about customer satisfaction. Also, they have great communication.
Overall, they really care about customer satisfaction. Also, they have great communication.
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by MATTGREBIL
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
We're thrilled to hear that you found our team attentive and responsive. Customer satisfaction is our priority, and we appreciate your acknowledgment of our efforts in ensuring clear communication and a positive experience.
Amy is great.
I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but th
I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but then the side of the building has 10+ loaners. There was mention of a shuttle, or Lyft credit but I'm in Novato, so not really an option. My previous purchase at Lexis of Marin always provided a loaner when asked, AND provided three years of complimentary service. Audi is seriously slacking on that part.
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by INFOSECTRAVIS
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We're glad to hear that Amy provided great service. We understand your concerns about loaner cars, and we appreciate your feedback. We're continually working to improve our loaner car services to better meet your needs.
Great service advisor!
Very conscientious and helpful all the way through the entire service process.
Very conscientious and helpful all the way through the entire service process.
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by AJCASCARDI
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We appreciate your feedback about your service advisor and are pleased to know that they were conscientious and helpful throughout the entire service process. Providing exceptional service is our goal.
Very helpful and accommodating, salesmen and maintenance
staff outstanding!
Best in the business. Don't know what else to say.
staff outstanding!
Best in the business. Don't know what else to say.
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by DTGIANNINI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tyler Toler
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We're delighted to hear that our sales and maintenance staff were very helpful and accommodating. Your kind words about them being "The Best in the business" are greatly appreciated.
Very service oriented.
They were very detailed and let me know what they found every step of the way.
They were very detailed and let me know what they found every step of the way.
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by TBLY5
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! We're thrilled to hear that our service team was service-oriented and provided detailed information at every step. Your trust in our team is greatly appreciated.
Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs.
Thank you once again for choosing Audi Marin
Great service provided during my services appointment at
Audi dealership. 15 word minimum is stupid.
Audi dealership. 15 word minimum is stupid.
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by TCORDE
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! We agree that providing great service is of utmost importance. We appreciate your straightforward feedback, and we're pleased that you had a positive experience during your service appointment.
Amy was delightfull, attentive and followed thru with
everything which led to a great experience with Audi for me.
everything which led to a great experience with Audi for me.
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by DON81
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! Amy's delightful and attentive service is greatly appreciated. We're delighted to hear that her follow-through and dedication led to a great experience with Audi for you. Your satisfaction is our priority.
Amy was so helpful & resourceful!
She was also very proactive in ensuring I would receive a loaner car while mine was being serviced since I had a baby car seat that needed to be inst
She was also very proactive in ensuring I would receive a loaner car while mine was being serviced since I had a baby car seat that needed to be installed as our primary car. Big thank you to Amy at Audi!
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by CLAIRECHAMPAIGN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Amy Stoica
At least 15 words have been written to say how great my
experience was just wonderful
experience was just wonderful
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by HOCKINGRICHARD19
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2023 -
Audi Marin responded
Thank you for taking the time to share your experience at Audi Marin! We pride ourselves on creating a welcoming and enjoyable environment, and we're delighted to hear that your visit was just wonderful. We value customer feedback and appreciate you letting us know how we are doing. Thank you again for your kind words, we look forward to seeing you again soon.
Excellent communication and service in a difficult
situation. Amy has consistently performed this way. Thank you.
situation. Amy has consistently performed this way. Thank you.
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by markbrown1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Danny Roque
Aug 31, 2023 -
Audi Marin responded
Thank you for the kind words and 5-star review! We are so pleased to hear that Amy provided excellent communication and service in a difficult situation. We take pride in making sure our customers feel comfortable and well informed throughout their car buying journey, and it's wonderful to know that this was achieved here.
We appreciate you taking the time to review your experience with us at Audi Marin!
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