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Amy Trotter
Amy Trotter at Walt Massey Chevrolet GMC Columbia

Amy Trotter

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of Amy Trotter

January 18, 2026

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Employee Rating

Great service, quick response and got our problems handled. We love our Walt Massey crew More

by Blakebeal
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Jan 19, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for your kind words! We’re glad to hear you received great service, a quick response, and that everything was handled smoothly. We truly appreciate your trust in Walt Massey.

January 09, 2026

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Employee Rating

Never a problem at this dealership! ! All there willing to help me anyway they can More

by kljcmj
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Recommend Dealer
Yes
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Jan 09, 2026

kljcmj responded

Thanks for great service

December 16, 2025

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Employee Rating

Everyone over their seems confused. Ask questions and don't receive answers. No matter if waiting for vehicle or when service department calls me. More

by Marlene
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Marissa Wild

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Dec 17, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear this was your experience. Clear communication is critical, and it’s frustrating when questions go unanswered—especially while waiting on your vehicle. We want to understand what happened and make this right. Please reach out to us directly so we can review your visit and improve the experience moving forward.

December 15, 2025

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Very professional. Very quick Very professional. Very quick. Great service, easy to setup Very professional. Very quick. Great service, easy to setup. Best car service More

by jcoleman13
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Dec 17, 2025

Walt Massey Chevrolet GMC Columbia responded

That’s great to hear. Providing quick, professional, and easy service is exactly what we strive for, and it means a lot to know this was the best car service experience you’ve had. We truly appreciate your trust and look forward to helping you again.

December 10, 2025

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They are efficient and very polite to the customer and make sure to try and save the customer money if possible More

by ffweary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Wild

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Dec 15, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear that! Our team works hard to be efficient, courteous, and transparent, and it’s great to know you felt we truly had your best interests in mind. We appreciate you choosing us and trusting our team.

December 04, 2025

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Employee Rating

It was great! Everything went smoothly and in good time...the whole experience was great Everything went smoothly and in good time...the whole experience was super More

by amandajohnson0
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Dec 07, 2025

Walt Massey Chevrolet GMC Columbia responded

Fantastic to hear everything went smoothly and right on time. We’re glad the entire experience stood out in such a positive way and appreciate you taking a moment to share it. Looking forward to your next visit!

December 01, 2025

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I had a recall and they got me in right away and had it fixed within an hour or two. More

by troys1angel
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Dec 03, 2025

Walt Massey Chevrolet GMC Columbia responded

Glad to hear we were able to get you in quickly and take care of the recall without delay. Thanks for sharing your experience — we appreciate you!

November 28, 2025

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I had great service. Everything was completed as asked . I will be back for another service More

by tadastubbs
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

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Dec 01, 2025

Walt Massey Chevrolet GMC Columbia responded

Glad to hear everything was taken care of just the way you needed. We appreciate you trusting the team and look forward to seeing you again at your next service.

November 17, 2025

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I found the staff to be friendly and very knowledgeable. The service was exceptional and timely, More

by Jerry
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Workmanship
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Recommend Dealer
Yes
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Nov 21, 2025

Walt Massey Chevrolet GMC Columbia responded

Great to hear the team made such a positive impression. Friendly, knowledgeable staff and timely service are exactly what we aim for, and we’re glad it came through during your visit. Looking forward to helping again next time.

November 14, 2025

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Employee Rating

There was a mix up between the person that took my call, the service writer didn’t get the message till late that afternoon, but we got it worked out, my truck was finished earlier than expected. More

by mike.petty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2025

Walt Massey Chevrolet GMC Columbia responded

Thanks for sharing this. Sorry for the mix-up on the initial message — that’s not the kind of hiccup we want you to deal with. Glad to hear the team was able to get everything sorted out and even finish your truck earlier than expected. We appreciate your patience and are glad it worked out in the end.

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