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Amy Trotter

Overview Reviews (67) Inventory (128)

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Amy Trotter

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.7

67 Reviews

Overview Reviews (67) Inventory (128)

4.7

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Amy Trotter

February 11, 2026

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Employee Rating

I went in for oil change. Amy was very friendly. The whole process was smooth, efficient, and stress-free. Highly recommend. The popcorn was great!!! Amy was very friendly. The whole process was smooth, efficient, and stress-free. Highly recommend. The popcorn was great!!! More

by Impala 16,Angela

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 12, 2026 -

Walt Massey Chevrolet GMC Columbia responded

Thank you for sharing your experience. We’re glad to hear Amy made your oil change smooth, efficient, and stress-free. It’s great to know you enjoyed the popcorn too! We truly appreciate your recommendation and your trust in us.

February 04, 2026

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Employee Rating

Great service this Morning! The staff was nice and they was very helpful with assisting with oil change and check out my vehicle making sure that everything was good! The staff was nice and they was very helpful with assisting with oil change and check out my vehicle making sure that everything was good! More

by Mcgowangary

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marissa Wild

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Feb 05, 2026 -

Walt Massey Chevrolet GMC Columbia responded

Thank you for your feedback. We’re glad to hear you had a great experience and that our team was helpful in taking care of your oil change and checking over your vehicle. We truly appreciate your trust in us!

February 04, 2026

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Employee Rating

Mechanic can do better with trouble shooting the problem, especially when there is an active leak and still getting oil fumes in vehicle! He should have fixed it! especially when there is an active leak and still getting oil fumes in vehicle! He should have fixed it! More

by Mcgowangary

Verified Customer

Recommend Dealer

Other Employees Tagged: Amy Trotter

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Feb 06, 2026 -

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Kevin Winningham, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 530-0627.

February 03, 2026

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Employee Rating

Addressed my needs immediately and with promptness I had an appointment for a certain time but they got me back before then. an appointment for a certain time but they got me back before then. More

by Granddiva15

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Feb 03, 2026 -

Walt Massey Chevrolet GMC Columbia responded

Thank you for your feedback. We’re glad to hear your needs were addressed promptly and that we were able to get you back even ahead of your scheduled appointment. We truly appreciate your trust in us!

January 18, 2026

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Employee Rating

Great service, quick response and got our problems handled. We love our Walt Massey crew handled. We love our Walt Massey crew More

by Blakebeal

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Jan 19, 2026 -

Walt Massey Chevrolet GMC Columbia responded

Thank you for your kind words! We’re glad to hear you received great service, a quick response, and that everything was handled smoothly. We truly appreciate your trust in Walt Massey.

January 09, 2026

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Employee Rating

Never a problem at this dealership! ! All there willing to help me anyway they can ! All there willing to help me anyway they can More

by kljcmj

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 09, 2026 -

kljcmj responded

Thanks for great service

December 16, 2025

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Everyone over their seems confused. Ask questions and don't receive answers. No matter if waiting for vehicle or when service department calls me. Ask questions and don't receive answers. No matter if waiting for vehicle or when service department calls me. More

by Marlene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Marissa Wild

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Dec 17, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear this was your experience. Clear communication is critical, and it’s frustrating when questions go unanswered—especially while waiting on your vehicle. We want to understand what happened and make this right. Please reach out to us directly so we can review your visit and improve the experience moving forward.

December 15, 2025

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Employee Rating

Very professional. Very quick Very professional. Very quick. Great service, easy to setup Very professional. Very quick. Great service, easy to setup. Best car service Very quick Very professional. Very quick. Great service, easy to setup Very professional. Very quick. Great service, easy to setup. Best car service I have ever experienced More

by jcoleman13

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Dec 17, 2025 -

Walt Massey Chevrolet GMC Columbia responded

That’s great to hear. Providing quick, professional, and easy service is exactly what we strive for, and it means a lot to know this was the best car service experience you’ve had. We truly appreciate your trust and look forward to helping you again.

December 10, 2025

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Employee Rating

They are efficient and very polite to the customer and make sure to try and save the customer money if possible make sure to try and save the customer money if possible More

by ffweary

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marissa Wild

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Dec 15, 2025 -

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear that! Our team works hard to be efficient, courteous, and transparent, and it’s great to know you felt we truly had your best interests in mind. We appreciate you choosing us and trusting our team.

December 04, 2025

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Employee Rating

It was great! Everything went smoothly and in good time...the whole experience was great Everything went smoothly and in good time...the whole experience was super Everything went smoothly and in good time...the whole experience was great Everything went smoothly and in good time...the whole experience was super great More

by amandajohnson0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Dec 07, 2025 -

Walt Massey Chevrolet GMC Columbia responded

Fantastic to hear everything went smoothly and right on time. We’re glad the entire experience stood out in such a positive way and appreciate you taking a moment to share it. Looking forward to your next visit!

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