Ana Alvarez

My salesman, Kacy, was so personable that I just wanted to buy the Lexus because he was so nice. I felt like we became friends during the afternoon. The first thing on my lise was comfort, so the Lexus ce to buy the Lexus because he was so nice. I felt like we became friends during the afternoon. The first thing on my lise was comfort, so the Lexus certainly delivered. Kacy went the extra mile by having my other car detailed while I did paperwork. He also took care of the open recall notice on Friday, and I came to get the car on Saturday. That was important to me and my grandson, who got the CRVh. I am going to send the team that detailed my CRVh a tip, they did such a nice job. I was so happy that I had put off detailing it myself because I wouldn't have done half as good a job. More

by aprilhochstrasser Verified Customer Verified Customer

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I stopped in without an appointment as my headlight was out. They were able to diagnose the issue quickly and part ordered and an appointment set for it to be fixed. out. They were able to diagnose the issue quickly and part ordered and an appointment set for it to be fixed. More

by shersey1 Verified Customer Verified Customer

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Prompt service which is super important and communication was good. I was kept informed on status of my car. was good. I was kept informed on status of my car. More

by PIERREJOANNA Verified Customer Verified Customer

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Friendly and fast service for my first service appointment! Was a little crazy when I arrived but sooth sailing otherwise appointment! Was a little crazy when I arrived but sooth sailing otherwise More

by kristenbog Verified Customer Verified Customer

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fast service, excellent communication from Ana throughout my time there. Would recommend this dealer for service. my time there. Would recommend this dealer for service. More

by SSYMONDS9 Verified Customer Verified Customer

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I have had a very good experience! The service team is excellent?? Awesome customer support?? The service team is excellent?? Awesome customer support?? More

by waughgohuskies Verified Customer Verified Customer

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Hyundai Tuscon Limited I purchased at this dealership that we brought in because the transmission (DCT) was not shifting- still well under the 10 year/100000 mile warranty. The service department didn't that we brought in because the transmission (DCT) was not shifting- still well under the 10 year/100000 mile warranty. The service department didn't answer their phones and never returned my calls, FOR DAYS. I spent 3 hours on hold ONE DAY trying to reach them just to find out what the issue was with my car. A day later I left a message with the service manager - also no returned call. I even called Hyundai USA to see if they could help. After 3 days of this I finally drove in to show up in person to finally speak with someone just to get an update on what was wrong with the car and how long it would take. That being said, the service tech was great, very professional and showed exactly what was wrong with the car and why due to a technicality Hyundai only partially covered the repairs (which was very expensive and took 3 weeks to get parts). I understand it's a Hyundai, not a Mercedes, and did not have high expectations to begin with. But even their basic customer service was so bad it's difficult for me to understand how they run their business. Overall, other than the service tech, it's the worst service experience I have ever had (and I've owned over 30 cars) and will never go back to this dealer for anything ever. More

by Tom Verified Customer Verified Customer

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Scheduling was good. Very pleased with service. Ana Alvarez excellent. No problems with car. Thanks Very pleased with service. Ana Alvarez excellent. No problems with car. Thanks More

by SEATTLECECILIA Verified Customer Verified Customer

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Ana was very friendly and communicated well regarding the status of my vehicle. I hope to work with her again the next time my car needs service. status of my vehicle. I hope to work with her again the next time my car needs service. More

by ddey77 Verified Customer Verified Customer

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Came to replace Battery. On no waiting time that was taken care of. Tq for Sales person, Customer service and Mechanic person. Tq Seattle Hyundai. On no waiting time that was taken care of. Tq for Sales person, Customer service and Mechanic person. Tq Seattle Hyundai. More

by SSABABU Verified Customer Verified Customer

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