Marco D.

The dealership seemed to be highly focused on sales. Nothing wrong with this, but when focus on sales seems more important than the focus on customer service I draw the line. I still don't know exactly Nothing wrong with this, but when focus on sales seems more important than the focus on customer service I draw the line. I still don't know exactly what it is I bought (car or spaceship) or how to properly configure it. Not one person in the dealership has asked me how I like my new car or offered to answer questions about its many advanced features. More

by daverwatts Verified Customer Verified Customer

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Marco from the service department was friendly and welcoming, and he kept me informed about my vehicle’s status throughout my visit. welcoming, and he kept me informed about my vehicle’s status throughout my visit. More

by ZJSL Verified Customer Verified Customer

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The people in this service department worked diligently to accommodate our schedule which is crazy busy and address the needs of our vehicle. to accommodate our schedule which is crazy busy and address the needs of our vehicle. More

by KATIEEVANS730 Verified Customer Verified Customer

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Service department is top tier. ...staff friendly and knowledgeable, car was done on time and under budget. Service advisor Ana was awesome (Marco is too!) and we will be back again. ...staff friendly and knowledgeable, car was done on time and under budget. Service advisor Ana was awesome (Marco is too!) and we will be back again. Highly recommend this dealership. More

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Good work, very nice lounge area! VERY expensive, but I know it's done right. VERY expensive, but I know it's done right. More

by hawkfan10 Verified Customer Verified Customer

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The service manager Marco was friendly, detailed and professionally ready to assist me. I am so happy to receive a warm welcome and thoughtful recommendations about my car. I really appreciate it. Ke professionally ready to assist me. I am so happy to receive a warm welcome and thoughtful recommendations about my car. I really appreciate it. Keep up the excellent work! Go Seattle Hyundai! More

by EUNICEYANG Verified Customer Verified Customer

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I made an appointment to have the latest Hyundai anti-theft upgrade done. I arrived five minutes early for my Friday, Feb. 13, appointment, was made to sign the work order, work unseen, and sent to anti-theft upgrade done. I arrived five minutes early for my Friday, Feb. 13, appointment, was made to sign the work order, work unseen, and sent to wait. 30 minutes into my wait, a phone call from Marco--we're out of the part, can't do your car, we should have more on Monday, I will call you as soon as we open so you can come back. OK, happens, only two hours wasted, could have been worse... Here we are Monday: no call from Marco. So I call. Nobody picks up. A recorded voice keeps telling me they're "busy" and they'll get back to me. No call backs. Been almost two hours. Meanwhile, I'm stuck in limbo: do I have to go to Hyundai today? I can't go anywhere, Marco might call... But no call backs. Two hours. Finally get someone in Parts, he confirms both that indeed--of course--the part IS in stock, and that Marco's not even in today. Someone from Service, he assures me, will call me back. I'm not holding my breath, there are other Hyundai dealers. On their phone tree, it's Dial 1 for Sales, 2 for Service. At the other dealer I called, it's Service first. This turns out to be quite significant. Update: They called me back at 4:08 p.m., after they had closed, to schedule for some future date. No need, thank you for nothing. More

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Great service, keep their promises and go the extra mile. Appreciated their timely service and great smiles! Appreciated their timely service and great smiles! More

by Sheryl.mclaren Verified Customer Verified Customer

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Always friendly and helpful. Very willing to help and keep their word. Thank you for your great service Very willing to help and keep their word. Thank you for your great service More

by Sheryl.mclaren Verified Customer Verified Customer

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My salesman, Kacy, was so personable that I just wanted to buy the Lexus because he was so nice. I felt like we became friends during the afternoon. The first thing on my lise was comfort, so the Lexus ce to buy the Lexus because he was so nice. I felt like we became friends during the afternoon. The first thing on my lise was comfort, so the Lexus certainly delivered. Kacy went the extra mile by having my other car detailed while I did paperwork. He also took care of the open recall notice on Friday, and I came to get the car on Saturday. That was important to me and my grandson, who got the CRVh. I am going to send the team that detailed my CRVh a tip, they did such a nice job. I was so happy that I had put off detailing it myself because I wouldn't have done half as good a job. More

by aprilhochstrasser Verified Customer Verified Customer

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