Anchorage Chrysler | Page 8

"I had an exceptional experience at Anchorage Chrysler Dodge Jeep Ram ! From the moment I walked in, the entire process was seamless and efficient. Trading in my vehicle was painless, and I received top d Dodge Jeep Ram ! From the moment I walked in, the entire process was seamless and efficient. Trading in my vehicle was painless, and I received top dollar for it. The customer service was outstanding-everyone was friendly, knowledgeable, and focused on making the process as smooth as possible. Most importantly, I was in and out quickly. I highly recommend this dealership for anyone looking for a hassle-free car buying or trade-in experience." More

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This was the best experience I have had with buying a vehicle. Thank you so much James. Everyone in there was so nice to my wife and iI vehicle. Thank you so much James. Everyone in there was so nice to my wife and iI More

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Very pleased with the professionalism, knowledge, assistance and no pressure attitude from Jack Ward. Especially appreciated his and other staff in helping me get my vehicle home. Thank you. assistance and no pressure attitude from Jack Ward. Especially appreciated his and other staff in helping me get my vehicle home. Thank you. More

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I like making time to see everyone at the store. Parts sales and service have salt of the earth people taking care of business. Parts sales and service have salt of the earth people taking care of business. More

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We returned to Anchorage Chrysler Dodge out of shear tradition. We followed through with the sales force and completed the deal due to exemplary customer service. We will be recommending Anchorage Chry tradition. We followed through with the sales force and completed the deal due to exemplary customer service. We will be recommending Anchorage Chrysler Dodge Jeep RAM Center to family,friends and acquaintances whenever the occasion arises. Thanks for the really cool truck. More

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Efficient, Professional staff. This is our second vehicle we are purchasing from Anchorage Chrysler Dodge. This is our second vehicle we are purchasing from Anchorage Chrysler Dodge. More

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Phillip (salesman) was very knowledgeable about the product and represents the epitome of professionalism. Chance (manager) was extremely helpful insuring that I felt extremely confident that I receive product and represents the epitome of professionalism. Chance (manager) was extremely helpful insuring that I felt extremely confident that I received a great deal on my new Jeep Grand Cherokee Summit. I would and will recommend Anchorage Chrysler Center to friends and family. More

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Our salesman Matt Feightinger was exceptional. He went above and beyond throughput the entire process from test drive to finalizing the deal. He was patient and attentive, took extra time to sea He went above and beyond throughput the entire process from test drive to finalizing the deal. He was patient and attentive, took extra time to search through vehicles on the lot until we found the perfect Rubicon. More

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I have purchased multiple vehicles over the years, and with each purchase. I have had exemplary service from sales, management, to service. What can I say a home town dealership that values the community. with each purchase. I have had exemplary service from sales, management, to service. What can I say a home town dealership that values the community. Thanks again with the new RAM Phil More

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I went for an oil change and tire rotation, and they didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jee didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jeep tools from my glove box on my seat. I don't have the doors on my Jeep, so they easily would have gone flying out. Luckily, I hadn't driven too far when I noticed them. This is unacceptable and SO dangerous! I incurred damage to my rims. I was told they would replace the damaged rims, but they are discontinued. All 5 of my rims now need to be replaced. I was told they would cover that cost. They gave my $1,000 but that's not enough to cover 5 rims, and not even close to the same quality I originally had! I found some crappy ones that were at least the same color for $1,600. I was told by the service manager (Craig) that they would cover the difference, so I ordered them. When I got to the store to pick up and pay I called the dealership and was told by the service manager's boss (Todd) that they would not pay. He told me that the $1,000 was to "make me whole again" and it took explaining several times that it simply was not enough. By the end of the conversation, Todd admitted that it was not enough to "make me whole again" and get my Jeep back to the same condition it was prior to the damage they caused, but he wasn't giving me more money. I'm now out $600 for crap quality rims I don't even like! When I went back to the dealership to have them installed, I confirmed several times on the phone and in person (during this entire situation) with Rob, Craig, and Todd that the mount, balance, and alignment would be covered for free. But when I got a call from the mechanic installing my rims, he said Todd told him that I would not be getting the alignment covered. I had to talk to Cory, and I think he took care of it because when I picked up my Jeep all services were covered. However, I'm still out $600. I only ever wanted my Jeep to be back in the condition it was before the dealership damaged it. I'm a USAF mechanic, so I understand human mistakes, and while this is an UNACCEPTABLE mistake that is not only BASIC maintenance, it's potentially life threatening. I'm not going after the mechanic's job. I just want the $600 to cover the rest of the cost of the rims. I work 2 jobs in addition to being active duty. I work hard for the money I earn, and I really don't have $600 to pay for rims (especially rims I don't like and are poor quality), yet here we are. I was stuck with them due to the dealership's negligence and deception. I don't want to be the person that consistently posts on social media about my bad experience, but I will. I'm in deep with the base (JBER). I have significant reach amongst the Army and Air Force personnel. I'm embedded within the local Jeep community. I also volunteer and am active in the Anchorage community. I can't get better rims to make up for this xxxxty situation, but at least you help by not making me pay out of pocket for YOUR negligence. Anchorage Chrysler Dodge Jeep RAM you need to do better! P.S. Rob was excellent throughout this whole ordeal. He's always been great, and he deserves a raise. Craig should probably retire, and Todd should be reprimanded and suspended without pay. Also, whoever was answering the phone the day I called from the shop to get the dealership to pay for the rims, the person who answered the phone needs remedial training. The guy at the shop commented on how she sounded like her soul was dying every time we needed to be connected to someone else, and my experience with her when I got on the phone was unpleasant as well. She was clearly irritated about having to transfer calls, which is literally her JOB. More

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