Anchorage Chrysler | Page 8

I went for an oil change and tire rotation, and they didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jee didn't torque my tires or secure wheel caps! I drove off and of course went back when I heard the noise and felt the wobbling. Then, they left my Jeep tools from my glove box on my seat. I don't have the doors on my Jeep, so they easily would have gone flying out. Luckily, I hadn't driven too far when I noticed them. This is unacceptable and SO dangerous! I incurred damage to my rims. I was told they would replace the damaged rims, but they are discontinued. All 5 of my rims now need to be replaced. I was told they would cover that cost. They gave my $1,000 but that's not enough to cover 5 rims, and not even close to the same quality I originally had! I found some crappy ones that were at least the same color for $1,600. I was told by the service manager (Craig) that they would cover the difference, so I ordered them. When I got to the store to pick up and pay I called the dealership and was told by the service manager's boss (Todd) that they would not pay. He told me that the $1,000 was to "make me whole again" and it took explaining several times that it simply was not enough. By the end of the conversation, Todd admitted that it was not enough to "make me whole again" and get my Jeep back to the same condition it was prior to the damage they caused, but he wasn't giving me more money. I'm now out $600 for crap quality rims I don't even like! When I went back to the dealership to have them installed, I confirmed several times on the phone and in person (during this entire situation) with Rob, Craig, and Todd that the mount, balance, and alignment would be covered for free. But when I got a call from the mechanic installing my rims, he said Todd told him that I would not be getting the alignment covered. I had to talk to Cory, and I think he took care of it because when I picked up my Jeep all services were covered. However, I'm still out $600. I only ever wanted my Jeep to be back in the condition it was before the dealership damaged it. I'm a USAF mechanic, so I understand human mistakes, and while this is an UNACCEPTABLE mistake that is not only BASIC maintenance, it's potentially life threatening. I'm not going after the mechanic's job. I just want the $600 to cover the rest of the cost of the rims. I work 2 jobs in addition to being active duty. I work hard for the money I earn, and I really don't have $600 to pay for rims (especially rims I don't like and are poor quality), yet here we are. I was stuck with them due to the dealership's negligence and deception. I don't want to be the person that consistently posts on social media about my bad experience, but I will. I'm in deep with the base (JBER). I have significant reach amongst the Army and Air Force personnel. I'm embedded within the local Jeep community. I also volunteer and am active in the Anchorage community. I can't get better rims to make up for this xxxxty situation, but at least you help by not making me pay out of pocket for YOUR negligence. Anchorage Chrysler Dodge Jeep RAM you need to do better! P.S. Rob was excellent throughout this whole ordeal. He's always been great, and he deserves a raise. Craig should probably retire, and Todd should be reprimanded and suspended without pay. Also, whoever was answering the phone the day I called from the shop to get the dealership to pay for the rims, the person who answered the phone needs remedial training. The guy at the shop commented on how she sounded like her soul was dying every time we needed to be connected to someone else, and my experience with her when I got on the phone was unpleasant as well. She was clearly irritated about having to transfer calls, which is literally her JOB. More

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Adam Reichart was amazing! !! He really helped me a lot throughout the whole process! I would recommend ACDJ to everyone I know ! I love my new Jeep, it's so much fun to dri !! He really helped me a lot throughout the whole process! I would recommend ACDJ to everyone I know ! I love my new Jeep, it's so much fun to drive!! More

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Nikola and Mark were both great. I started my search months ago and I recieved no intrusive ads, just friendly follow up until the right vehicle came in. They both helped me reach th I started my search months ago and I recieved no intrusive ads, just friendly follow up until the right vehicle came in. They both helped me reach the right deal. Thank you, Gents! More

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I almost got in a car accident and my car needed an immediate repair. A service advisor Justin Green got everything under control and I could definitely tell that I was in good hands. Justin is knowled immediate repair. A service advisor Justin Green got everything under control and I could definitely tell that I was in good hands. Justin is knowledgeable, professional, polite and just a super nice guy. He took a great care of my Jeep Cherokee 2018. I was very happy with the service I received. More

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Continuous communication throughout the order process. Friendly helpful staff that works with you on your schedule. No purchase pressure environment. Friendly helpful staff that works with you on your schedule. No purchase pressure environment. More

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Mr Dixon made purchasing a new Jeep a pleasure. He explained all our questions and options and added valuable points to our discussions. Robbie explained all the paperwork in detail and the Anchora He explained all our questions and options and added valuable points to our discussions. Robbie explained all the paperwork in detail and the Anchorage Chrysler Center completed a smooth purchasing process. Most importantly- we love our new Jeep! More

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I loved the professionalism, the no pressure atmosphere, and care I received here. James was an excellent salesman! and care I received here. James was an excellent salesman! More

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We get very well taken care of. The sales team was great, it pushy and very respectful of our desires. Great people to work with and helped us with being extremely picky on the veh The sales team was great, it pushy and very respectful of our desires. Great people to work with and helped us with being extremely picky on the vehicle we chose. More

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Quite impressed with the no pressure sales environment. Let us know what was available but did not push anything. We test drove the vehicles and were able to see all in stock. They cleaned the vehicle and Let us know what was available but did not push anything. We test drove the vehicles and were able to see all in stock. They cleaned the vehicle and made sure the tank was full before we left. Made themselves available to teach us everything techie about the vehicle. Gave great recommendations and service even after the deal was done and the money was in their account. Great job to the dealership as a whole and Adam Richard was a very good and personable salesman. More

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I recommend and commend sales agent Nikola Andric and all the amazing, personable professionals at Anchorage Chrysler Dodge. With their help, I purchased the perfect car for me at a fair price AND, had a fun the amazing, personable professionals at Anchorage Chrysler Dodge. With their help, I purchased the perfect car for me at a fair price AND, had a fun in record closing time. Huge thanks to my supporting team there. I love my new car!! More

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