33 Reviews
Write a Review33 Reviews of Andi Stombaugh
October 22, 2024
Disappointed in my treatment when recall repairs needed. Dealer now refuses loaners — even when car has a recall notice— to Progressive customers. This benefits the dealership, NOT the customer. Accidents w Dealer now refuses loaners — even when car has a recall notice— to Progressive customers. This benefits the dealership, NOT the customer. Accidents with loaner cars are probably a very low incidence event, and those accidents that happen to customers with Progressive insurance coverage even a tinier percentage. But IG Burton doesn’t want to bother to report anything to their own insurance company first?! Not even for a recall repair? These are luxury vehicles and i don’t feel like a valued — or trusted— customer. Further, while the valet driver was very nice, he hadn’t driven a manual transmission in a very long time. You have the ability to know that my car has (or doesn’t have) an automatic transmission. Please provide experienced valet drivers who are very familiar with a stick shift, at least for those of us who still own them. More
Other Employees Tagged: Jay (valet driver)

