"Damaged vehicle "
Do not go here.
I do not recommend this dealership/Service department! Took my car in for an oil change last Friday. Service workers damaged my vehicle with multiple scratches/gouges on the side door. They did not report the damage to me. Instead, attempted to cover up the damage with unmatching touch up paint. I Left a message with the manager the same day of the appointment, still have not received a phone call back almost a week later.
"Great buying experience. "
Great salesmen (Dan), knowledgeable staff, exceptional service!! Very happy with my purchase. Would definitely recommend buying here and getting service. I really enjoy the family atmosphere.
I love how everyone takes their time with you. Explains everything so it understandable to me. It feels like family. I tell everyone I know if they needs car to go to Ewald.
"new car purchase "
Treated well and not pressured for sale the process was easy everything was ready to go when time for the pickup car was clean and detailed
Our Service Professional anticipated what would make my service visit go smoothly: He arranged shuttle service and had the agreed-upon parts. The work was completed on time so I could stay on my schedule that day.
"They get Customer Service!"
- Kelly G
They get customer service! Having moved into the area from out of state, I was a customer of a different Chevy Dealer for a couple years. After many customer service issues (too many to list in this review) I went to try Ewald Chevelet for some routine service. I was pleasantly relieved to find they provided the service I had been accustomed to prior to moving here. In fact, as time has progressed, they have repeatedly demonstrated above and beyond customer service. They know what it takes to value a customer and to make one feel at ease when dealing with mechanical issues we all have to deal with from time to time. Andre in the service department has made experiences less stressful, as he identifies the problem and offers the best solution for you. He has gone the extra mile on numerous occasions to ensure my experience was a pleasant one. Today, once again I was not disappointed. I needed a tire leak issue resolved and was prepared to drop off my vehicle and to get a rental so they could address the issue. Instead of having to get a rental, Andre got my vehicle in asap, saving me from having to get a rental car. On another occasion, I went into the shop to get a tire lock for a rotation. Andre, a mechanic who goes by the same name, recognized my truck and came over to see if the issue he had worked on a year prior was still resolved (he remembered my vehicle and me). These little things go a long way...they actually care about the customer. Keep up the good work. Highly recommend them for service and will be working with them when it come time for a new Chevy.
"Service creates loyalty"
- Joe Sevenz
Just had my 2016 Silverado checked over for the winter, tires rotated, and oil changed. My 2016 Chevy replaces my 2004 GMC Sierra. I've had both vehicles serviced at Ewald. Each time I have worked through Andre Kirchner. Andre's attitude, attention to detail, and up to the minute communication have earned my total loyalty. Ewald is MY service center - end of story. Thanks Andre!!