Andre Thomas | Page 18

Great experience. Denis and Andre were both excellent to deal with. Deal went exactly as presented. No surprises Denis and Andre were both excellent to deal with. Deal went exactly as presented. No surprises More

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This was an Excellent buying process from trade to finance was super easy, in and out with 2 hours. Can't ask for anything else in a car buying experience. No games finance was super easy, in and out with 2 hours. Can't ask for anything else in a car buying experience. No games More

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Armand provided excellent information and customer service and Andre fought hard to get me the car. definitely recommend Jim Ellis Ford service and Andre fought hard to get me the car. definitely recommend Jim Ellis Ford More

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Our experience buying a new Explorer ST from Jim Ellis Ford was absolutely phenomenal- the customer service from our salesman Armand and finance Andre were beyond expectations. From the initial contact Ford was absolutely phenomenal- the customer service from our salesman Armand and finance Andre were beyond expectations. From the initial contact with the dealership on the vehicle our questions were answered including additional pictures by Armand. The vehicle we wanted was the only green one in 100 miles from our home, and we drove from South Carolina to Georgia. They listened to our questions and made the entire process efficient, they were able to get us everything we wanted in our purchase. This dealership is different, and it's culture and customer service are next level. More

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Was very happy with Louis and all the help I received. Would definitely go back. Would definitely go back. More

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My journey with Jim Ellis dealerships continues to surpass expectations, this time with the purchase of a Lariat. Having previously acquired a Taycan from another Jim Ellis location in Atlanta, I was surpass expectations, this time with the purchase of a Lariat. Having previously acquired a Taycan from another Jim Ellis location in Atlanta, I was eager to see if the exceptional service I had come to know was a standard across their branches. I am pleased to report that Armand and the team did not disappoint. From the outset, Armand made the process transparent and hassle-free. We came with clear expectations, and not only were these met, but the experience was seamless and remarkably efficient. What stands out is the consistency in the quality of service across different Jim Ellis dealerships, reinforcing their commitment to excellence in customer satisfaction. The no-pressure approach, combined with their eagerness to ensure all our needs were addressed, made this purchase notably pleasant. We were particularly impressed with how our preferences were prioritized, resulting in getting everything we wanted without compromise. In an industry where the purchasing experience can vary widely, the professionalism, courtesy, and exceptional service provided by Armand and the Jim Ellis team are worth noting. It’s refreshing to see a dealership that values customer satisfaction so highly, making the car buying process not just about the sale but about building lasting relationships. I highly recommend Armand and the Jim Ellis dealership for anyone looking to purchase a vehicle. Their dedication to providing a seamless and hassle-free experience, combined with their ability to meet and exceed customer expectations, truly sets them apart in the automotive industry. More

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Exceptional caring customer service by Denis Esapa, Salesman. I’ve purchased every vehicle I’ve owned from Denis, new and used since the year 2005! Customer Satisfaction is a priority for him. Denis, m Salesman. I’ve purchased every vehicle I’ve owned from Denis, new and used since the year 2005! Customer Satisfaction is a priority for him. Denis, my family and I thank you! The Finance Manager, Mr Thomas took time to answer every question and to make sure I selected the right coverage for my vehicle. I am beyond grateful for these 2 gentlemen! I was blessed because of them. Thanks Jim Ellis Ford for having knowledgeable and caring staff that want their customers happy! More

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Andre and Denis were fantastic! Got us in and out quickly and efficiently. We drove 6 hours to get our Dark Horse and had to head back home. Got us in and out quickly and efficiently. We drove 6 hours to get our Dark Horse and had to head back home. More

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This is our third purchase with Denis Esapa at Jim Ellis. He has always been professional, knowledgable and pleasant to work with. Denis and Andre (financing) worked well together and communication was exc He has always been professional, knowledgable and pleasant to work with. Denis and Andre (financing) worked well together and communication was excellent, no surprises. I think it speaks well from the top down starting with Jose Morazan, Sales and Service. I would not hesitate to recommend Denis, Jose, Andre and this team to anyone interested in purchasing a new or used vehicle. Additionally we will be moving our company vehicle service to Jim Ellis starting in the near future. Many Thanks, Mark & Tricia Hodsdon More

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What a great experience! As a single female, car shopping can be intimidating, but Denis was amazing. He worked hard to find the PERFECT car for me and ensured that the entir As a single female, car shopping can be intimidating, but Denis was amazing. He worked hard to find the PERFECT car for me and ensured that the entire process went smoothly. He even drove me to return my rental car! Leon in Finance was extremely knowledgeable and explained everything in great detail. He made sure I understood exactly what I was signing. A true professional! Jim Ellis Ford was also significantly less expensive than other Ford dealerships in Atlanta. Given the great price and excellent customer service, I will definitely be a repeat customer! More

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