"Stellar experience! Not one hiccup."
- Douglas Smith
My previous dealership failed miserably, several times (15 cars between me and those I referred to them) which caused me to start calling around and emailing dealerships. Within minutes of reaching out to Buff, Adam Smigielski contacted me. He listened to me, what my expectations were, what I wanted in the vehicle, and my timing. Granted my expectations are low at this point since I'd been jilted several times by in my previous relationship and I'm sure he gets dozens of inquiries/leads that never turn into a sale. But Adam called back in about 30 min with all the details and his price was well under my expectations. I had a special circumstance - needing to wait about 10 days to do the deal and about 3 months left on my current one. Buff had no issue and handled all of it.
Fast forward to signing day. Andrea is my salesperson. Adam handles the initial lead/inquiry only. Not to take away from the experience I had with Andrea, but my interaction with Adam had that "wow factor." Guy was awesome. Andrea had the vehicle washed, prep'd, and ready for me. You should expect this, but for decades, I've had some deals where they were "finishing" the prep. Paperwork - was complete, ready, just waiting on me. No pressure while I skim read it (read it before, just making sure all the numbers and 'fill in the blank' stuff was accurate. (BTW, no doc fees nor other 'hidden' or 'extra' charges...often found with other dealers). While I was doing the paperwork side, Andrea was outside switching my plate and double checking the vehicle. Once I signed, it was right to the truck. I was familiar with everything but Andrea asked if I needed help setting anything up, upon hearing I was set, she not only gave me the expected, "if you change your mind, I will be ..." line, but gave me 2 important reminders so I would get some free promo stuff from OnStar and Chevy. NICE!
All told, I was in an out in less than 50 min and 30 of those minutes was dealing with my previous truck's inspection and lease company (they were 'no shows' on the appointment). Nothing under Buff's control. But frankly, Buff's team assured me they would handle things with the inspector and tried hard to put my mind at ease. But forgive my skepticism, I've been burned twice before.
Fast forward 2 weeks and I get my letter from the lease company. They had an issue with the truck which they normally would charge back for but, ... big but....Buff handled it. Come again? BUFF HANDLED IT. Blow my hair back AGAIN! But wait, there's more. I get an email from Jack Bos thanking me for my business (probably a standard email). I write back letting him know how happy I was with Andrea and how Great Adam was. Jack responds with a personal email. Not unexpected but a bit surprising. Not all dealers followup.
Thanks Buff, see you in 10 months when my wife needs her next SUV!
Other Employees Tagged:
Adam Smigielski, Jack Bos
"very good. dealing with Andrea Dean was exceptional"
The only disappointing part was that we have the GM credit card so we could have the extra money to put towards our purchase. But we were not allowed to use it toward our car. I don't believe when we signed for the card they told us that there were times we couldn't use it.
"Andrea is awesome!!"
This is the second car that we have leased from Andrea! The reason we came back to her is because of her proffesionalism, enthusiasm and thoroughness. She answered all of our questions, gave us great advice and made the whole process easy and pleasant. She made us feel very comfortable and spent a lot of time with us, making sure we were getting the best vehicle that fit our needs and budget! We have referred our family and friends to her, and everyone has had an amazing experience. Her level of service and knowledge has ensured that we will not go anywhere else for any of our vehicle needs.
"Amazing customer service. Andrea Dean is a Superstar!"
- Sam Abbott-McCune
I have leased two vehicles with the exceptional assistance of Andrea Dean. She listens and help you select the right vehicle for your requirements. I had done a lot of research on the Colorado and was downsizing from my Silverado to lower my payment. She listened to my needs and was able to get me into another Silverado LTZ with the 6.2 Liter engine well within my budget. All this happened in one evening after work and I was able to drive away in the new truck before they closed. There was no question when my wife was looking for an new vehicle we went back to Buff Whelan to speak with Andrea about our options. Again Andrea was able to get us into a new vehicle with an exceptional price and met all of my wife's desires in features in her new car. All done in a few hours, from evaluating the trade-in to driving away in the new vehicle. I highly recommend Andrea Dean if you are looking for a new car. She is an amazing sales associate who truly cares about helping you find the vehicle which is right for you.
"AMAZING customer satisfaction."
- David Vincent
I am a VERY hard person to make completely happy. Andrea Dean went above and beyond finding the truck I wanted, and within my budget. This truck purchase was the most seamless deals I have ever made. From looking, to signing, she was 110% on point. Good customer service these days is hard to come by, and I wish everyone had the same attitude as Andrea Dean does with her job! I have already recommended 3 people to come in and talk with Andrea, and will continue to do so. I will buy all my vehicles from Andrea and Buff Whelan. Thank you VERY MUCH!
I worked with Andrea D. to finance a new car. I was nervous and had dealt with lots of shady salespeople at other places when I found Andrea. She was awesome & I got my new car the same day. I love it. Andrea was great to work with and I would recommend going here. I also worked with Alice Fisher and she was wonderful to me. She made me feel comfortable & was so friendly and nice!
"Excellent service and sales!"
- Drew Gretel
The dealership as a whole exceeded my expectations formed from reading online reviews. My sales person Andrea D is very knowledgeable, patient, and assertive. The finance process was simple and efficient with detailed explanations for every step taken. Highly recommend Buff Whelan!
"Smooth as silk buying process!"
I came in late on a Thursday evening after speaking with Andrea Dean a couple of times on the phone. She quoted me a great price on the Traverse! I told her that I wanted to try to take it home that same evening. She pulled out all of the stops to take care of me. The entire process was smooth as silk. Andrea did a fantastic job! Very professional! She was able to juggle the process so that it was very seamless. She quickly got all of the paperwork together while I called my insurance company. She then had me talk to Onstar and get that set up while she finished other paperwork. The entire process was a dream! I can't thank Andrea and the team there at Buff Whelan enough! You all did a fantastic job and you have a fan for life! Thank you!!