Andrew Archibald
Andrew Archibald at Lithia Ford Idaho Falls

Andrew Archibald

Service Manager

Lithia Ford Idaho Falls

980 W Broadway St
Idaho Falls, ID 83402

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4.9
8 Reviews
4.9

8 Reviews

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8 Reviews of Andrew Archibald

December 29, 2025

Dealership Rating
Employee Rating

Never seems like they have enough techs to do the work scheduled. ALWAYS behind on the scheduled appointments More

by Jdlainhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Lithia Ford Idaho Falls responded

Thank you for taking the time to leave a review. I apologize for the inconvenience you've experienced, as this is not the timely service we aim for. If there's anything we can do for you in the future, please let us know. Until next time, safe travels! - The Lithia Ford Idaho Falls Team

Dec 30, 2025

Lithia Ford Idaho Falls responded

Thank you for taking the time to leave a review. I apologize for the inconvenience you've experienced, as this is not the timely service we aim for. If there's anything we can do for you in the future, please let us know. Until next time, safe travels! - The Lithia Ford Idaho Falls Team

December 17, 2025

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Employee Rating

Sam in maintenance took great care of me and he keep in touch when they worked on my diff's. He did a great job on my 130,000 mile check up. More

by nealhanson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Lopez

Dec 17, 2025

Lithia Ford Idaho Falls responded

Thank you for choosing Lithia Ford Idaho Falls for service! We will be sure to share this fantastic feedback with Sam and the rest of our team. We hope to see you again down the road. Safe travels!

December 02, 2025

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Employee Rating

The service department treats their customers professionally. They try to understand the problem and if needed, they’ll take a ride with you. The service manager, Andrew is great to work with. H More

by nrovig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Harding, Sam Lopez

Dec 03, 2025

Lithia Ford Idaho Falls responded

Thank you for sharing your feedback! We are so glad to hear that Andrew and the team were able to give you such a helpful, accommodating experience. We appreciate your business and hope to see you again at Lithia Ford Idaho Falls!

November 18, 2025

Dealership Rating
Employee Rating

Made the whole process super easy, saved me a ton of time and money. Won't go anywhere else. More

by hunt8
Recommend Dealer
Yes
Nov 18, 2025

Lithia Ford Idaho Falls responded

It is great to know that our team has earned your trust and confidence! We look forward to serving you again down the road here at Lithia Ford Idaho Falls.

November 11, 2025

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Employee Rating

The Tech Tanner and the Service Advisory Mo were Awesome. They took great care of my truck and it runs perfectly More

by buckskinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Williams, Sam Lopez , Maurice Smith

Nov 12, 2025

Lithia Ford Idaho Falls responded

We're happy Tanner and Mo went above and beyond to get you back on the road! Thank you for choosing Lithia Ford Idaho Falls and we hope to see you again down the road.

November 02, 2025

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Employee Rating

Lithia Ford has great customer service and will take care of you questions concerns and needs in a professional manner. More

by jenkins.whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2025

Lithia Ford Idaho Falls responded

Thank you for choosing Lithia Ford Idaho Falls and sharing your support. See you next time!

October 12, 2025

Dealership Rating
Employee Rating

I have been so impressed with Andrew and how he runs his service department. He took care of me on a very complicated issue with my 2024 F350 Platinum.. these guys are amazing in every way and excel in ama More

by josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Lithia Ford Idaho Falls responded

Josh, thank you for sharing your outstanding feedback about Andrew and the team at Lithia Ford Idaho Falls! We are so happy to hear that he resolved your vehicle's complicated issue with clear communication. See you next time!

September 23, 2025

Dealership Rating
Employee Rating

Did everything they said they would do in a timely manner and all employees were great More

by oman.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Lithia Ford Idaho Falls responded

We love to hear it! Thanks for sharing your support and come again soon to Lithia Ford Idaho Falls for another timely, 5-star experience!

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