Andrew Bothell | Page 2

I got a call from Shelley, regarding our 11 silverado, said they had a good deal going on. I talked to my wife and we agreed on taking the half hour drive and see what's up. I originally bought my 11 silv said they had a good deal going on. I talked to my wife and we agreed on taking the half hour drive and see what's up. I originally bought my 11 silverado from them and I knew they don't play games and beat around the bush. Andrew was our salesman. He was very courteous and helpful. We walked that lot for well over an hour, as I explained my needs in a truck. He was very patient and showed me all the options I had. Once I picked out the truck we talked numbers. During our numbers talk I got to talking to the sales managers, Doug and Mitch. Great guys! Lets just say, with the help of the managers and awesome finance guy, mike, we left with a new 13 silverado! They gave us the best deal I have ever seen! By far in my history of vehicle purchases, this is the best one EVER. I will never go anywhere else to buy my Chevys!! Now if I can convince my wife to buy a Chevy car, we will definitely be back to see them! Thank you!! I love my truck!! More

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No nonsense sales. Straight to the point. Fair price. Great service. Time saving car purchase. No funny business, like....raising the price at the last minute. Great service. Time saving car purchase. No funny business, like....raising the price at the last minute. More

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Andrew was short, rude, passive aggressive. Told me to "hit the door" for declining to fill out credit pull on a soft quote written on scratch piece of paper. I spent an entire afternoon at this deale "hit the door" for declining to fill out credit pull on a soft quote written on scratch piece of paper. I spent an entire afternoon at this dealership in good spirits and it was all spoiled in the last 5 minutes by a sales punk named Andrew Bothell. That boy needs to be FIRED!!! I was initially approached by Rowland. An older laid back gentleman that was very accommodating - great guy. We went on several test drives and I really enjoyed the manual transmission models. Rowland was new, so he occasionally asked Andrew for which options were available for the LT1/2 LTZ types. I noticed right away that Andrew was short and seemed agitated to the both of us. It was borderline offensive. Andrew was visibly annoyed by having to locate car keys and perform inventory searches to find comparable models. The demo car they expected me to like had many interior key scratches, and I didn't want a dirty scratched up demo car. So I kept looking at others. Meanwhile, I told Rowland that I was undecided but I would still go ahead with a trade-in appraisal. When it came time to appraise my trade, Andrew asked me what my payoff balance was. My payoff has no bearing on quoting me a trade in value. Let ME worry about that. I said, above $20k but below $30k. Andrew didn't appreciate that much and went to go look at my trade. Meanwhile Rowland is trying to input my information into "vinsolutions", but ran into a snag. Andrew comes back ridiculing me for not giving him my payoff amount. Just being a big drama queen about how this was impacting the ability to make a sale but he still managed to quote a lowball offer. I said that won't work for me. He gets all huffy and runs back to the manager. Rowland is chit chatting with me when Andrew returns and tries to school me on tax credits equal to the sale price and that "allows" me a good deal because it's essentially a free ride on taxes. I said yes, but that is something I already paid for. At this point, Andrew was taking over negotiations. Once more he comes back and tells me that he will give me a CRUZE for $21k after $1500 rebate, and low trade for my car. I wanted to make sure I was clear on the verbal offer because that price seemed awfully low for a new LT2 model and we were only working on blank piece of paper. so I clarified "This is for the LT2 that would have to be shipped here?" He said "no, I thought we were talking about the demo car". I said "no, that car didn't appeal to me". This time he steps back and offers me $2k extra for my car and $23,5k for the CRUZE that needed to be shipped in. I thought this was more in the ballpark, but the offer was nothing concrete. We were working on a piece of paper - no VINs involved, etc to help keep the negotiations clear. He was agitated and unprofessional on his 4th return. I had several other clarifying questions about GM memorial day rebate offers that might be in lieu of APR promotions. Again, Andrew couldn't provide concrete rebate specifics to how it applied to the deal. I was looking at combined APR offers. I have personal rules to NEVER sign contracts same day. I wanted to go home and think about the new offer on A.) car that I cannot see B.) whether or not the deal warrants me looking into talking to my bank first. *MELTDOWN* He was pushy to commit to submitting a credit pull without confirming VIN reservation. I don't pull credit FIRST without price in formal writing based, not generalized promises and scratch estimates. I'm considering filing WA state AG complaint for this little stunt. As far as I was concerned, we were still negotiating VINs and prices. I hadn't even gotten confirmation of color yet! It was 6pm. I simply asked "What time are you open tomorrow, I understand Rowland won't be here". He pulled the paperwork away from me, starts mumbling passive aggressive nagging sentences about trying to pull me a deal and I'm wasting his time. I don't play that reverse psychology guilt xx.. Andrew starts closing up, in general terms told me to leave. Before I could even process what he was rudely saying to me I reactively slammed the palm of my hand on the desk and loudly asked "Are you fu%$ng serious right now?" 0_o Yes, yes indeed he sure was telling me to leave. I was absolutely stunned! Andrew reiterated for me to quote "hit the door". Dude you just cost your employer a SALE. I have TOP TIER credit score enough to buy two cars from Auburn Chevrolet. I later find out from WA state business records Andrew is related to the dealership board chairman, which explains why nepotism allows Andrew to feel superior to act this way to a potential customer. FIRE ANDREW BOTHELL!! If your staff can't handle the stress of letting a customer decide and make informed credit decisions he has no business being on the floor of your dealership! NO dealership employee is going to interfere with my right to determine when I'm ready to drop $26k, or when to do a hard credit pull, and it definitely won't be from this unprofessional jerk.. More

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Friendly and helpful. They sold me a truck I truely love, for a price I was happy with. The overall experience was speed and they had me out the door driving my new/used truck and not xxxxxxx up my whole day for a price I was happy with. The overall experience was speed and they had me out the door driving my new/used truck and not xxxxxxx up my whole day going back and forth on the price. More

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We knew from past experience that Auburn Chevrolet was our first choice from which buy a car. Brad Gerber was our initial contact; he let us test drive an Equinox. After we decided on the Equinox, Andre our first choice from which buy a car. Brad Gerber was our initial contact; he let us test drive an Equinox. After we decided on the Equinox, Andrew Bothell was then our sales contact. He helped us through the difficult sales negotiation process. We were able to come to a mutually acceptable compromise on the price. He conducted himself in a professional and courteous manor at all times. We will definately recomend Andrew and Auburn Chevrolet to anyone who is in the market for a car. More

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