Andrew Bradshaw

I wanted to take some time before writing this review so I could reflect on my experience clearly. If I could give no stars I unfortunately would. I purchased a vehicle from this dealership and had conce I could reflect on my experience clearly. If I could give no stars I unfortunately would. I purchased a vehicle from this dealership and had concerns primarily with how the financing portion of the process was handled. During my visit with the finance manager (John Slone), I was told that my interest rate (APR) was tied to maintaining a “certified” status and that purchasing a warranty was connected to that explanation. Under pressure from the finance manager I took the warranty and GAP to get the lower interest rate. The next day, I followed up with John to cancel the warranty and GAP coverage because I learned about the sales tactic used. He told me that I could not cancel the warranty and GAP coverage without rewriting my loan at a higher APR because he would “get in trouble with his manager” and it would “no longer make my car certified”. I left that day with warranty and GAP still on my car. I then confirmed through Toyota Motor Sales U.S.A., Inc. that my vehicle was not actually Toyota Certified Pre-Owned and later received written and verbal confirmation from both the dealership accountant and the lender that canceling the warranty would not impact my APR and was able to cancel. The financing terms were not clearly explained at the time of purchase, and the process itself was high-pressure and confusing. I would not recommend anyone to buy a car here unless they are prepared to walk out as soon as they see all of the sales tactics. They use every sales tactic that you are warned about, and they are good at it. They wear you down. Just to name a few…. Tying warranty to APR, asking monthly payment and focusing only on that, adding unnecessary products to the bill of sale that your car already has, asking credit score, the list goes on. There is a time and place for these questions, but not when you walk in the door. Skyler had a paper that he filled out when I walked in the door to make sure he knew how to work his car deal and talk me over budget. Although I don’t blame him, he seemed to be new and just following the Rohrman agenda. My primary concern is John, and I do understand people have to make money in this day, but you can do it in an honest way, that way customers want to keep coming back to work with you. In addition, the vehicle had some cosmetic issues (scratches, a couple dents, paint, poor buffing, extremely dirty cabin air filter) that I wish they had taken more time to fully evaluate before allowing the car for purchase. I would strongly encourage future buyers not to come here, but if you do, ask for full clarification on what impacts their interest rate, and review all documents carefully before agreeing to any additional products, make sure you get copies of everything before you leave the finance office (they did not give me the whole warranty contract or half of the papers that I signed, and I had to contact John’s management multiple times to get my paperwork). The vehicle itself has been driving well, but the overall experience took away from what should have been an exciting purchase. More

Report | Print

Great experience super easy process that didn’t have any issues getting in and out with a new vehicle issues getting in and out with a new vehicle More

by brandonnicholson99 Verified Customer Verified Customer

Report | Print

I'll have to say that the communications pre and post sale have been awful. We learned that there were "plugs" that we found in the glove box that were supposed to be installed per Toyota. Packaging sp sale have been awful. We learned that there were "plugs" that we found in the glove box that were supposed to be installed per Toyota. Packaging specifically states, "To be installed before delivery to the customer and is REQUIRED for anit-rust." The sales and service team didn't seem to care about these instructions. I really hate buying cars. This solidified that no matter how far I travel to get a vehicle it's a disappointment. The real only highlight is the finance person was professional and timely. More

by garythomas1350 Verified Customer Verified Customer

Report | Print

Fast and fun experience, Dee made the whole transaction pleasant and easy. He listened to what I wanted and delivered. pleasant and easy. He listened to what I wanted and delivered. More

by jglenn.valdez Verified Customer Verified Customer

Report | Print

After my initial review, Andrew Bradshaw called me right back and corrected the issues. Thank you Drew back and corrected the issues. Thank you Drew More

by TOMBURNSDISTRIBUTING Verified Customer Verified Customer

Report | Print

Dee was a great salesman! He was knowledgeable, friendly, and I could tell he had my best interest at heart. He was knowledgeable, friendly, and I could tell he had my best interest at heart. More

by estherlatta83 Verified Customer Verified Customer

Report | Print

Drew Bradshaw was not helpful at all…. .very rude I would never refer him to anyone. They made us wait and wait and wait!!!!! Horrible experience .very rude I would never refer him to anyone. They made us wait and wait and wait!!!!! Horrible experience More

by Kristincoryea Verified Customer Verified Customer

Report | Print

09/29/2025: Edit: we were contacted by the dealership with an apology and an updated price. We went in and were assisted by Nathan, the sales agent who apologized for what happened and also Austin, the G with an apology and an updated price. We went in and were assisted by Nathan, the sales agent who apologized for what happened and also Austin, the GM. Austin was willing to listen to our side and apologized for the previous encounter the other day. He was also willing to work out a better deal with us due to some other concerns we had. I have update the rating from 1 star to a 4 stars from today encounter. 09/28/2025: This place has been nothing but a disappointment. We bought a new Tacoma through them a few weeks ago & have been searching for a new RAV4 Hybrid, so we returned a few times to negotiate the price. When we bought the Tacoma, we declined the Ziebart protection plan because we didn’t want to spend nearly $2,000 on something we didn’t feel we needed. However, when we were looking at the RAV4 last week, our salesperson Nathan told us that Ziebart is not optional on the RAV4 although we didn’t buy it for the Tacoma, & that we would be required to purchase it this time. Since we bought the Tacoma through them, he offered to take $1,000 off, while still insisted that it was mandatory. We asked if this requirement came from Toyota, and he said no, it was a policy through their dealership. He told us directly that he could not let us leave with the RAV4 unless we agreed to buy the Ziebart, which we felt was absolutely ridiculous. When we discussed the OTD price, it already included the cost of Ziebart, so we didn't proceed with the purchase that day due to a disagreement over the final price. We went back again yesterday to look at a different vehicle after discussing a potential OTD price. While Nathan was helping another customer, the sales manager, Andrew, came out to talk to us as we were looking at the vehicle on our own. He explained the benefits of the Ziebart package and he was quite convincing. since we had already been told that the package was required, I assumed that the OTD price we discussed already included it. I tried to explain this to Andrew, but that’s when his attitude shifted. He suddenly became very defensive and said he knew what our “tactic” was. He brought up the fact that we didn’t purchase the Ziebart package for the Tacoma, so why would it be included for the RAV4 at the current price? His tone made it sound like I was lying or trying to trick them into giving us the package for free. He even made a comment indirect but clear that if I wasn’t willing to pay the price, I shouldn’t be buying the car. First of all, I am not trying to use any tactic, your own staff clearly told me that I have to purchase the Ziebart in order to walk out with the car I want. Trying to make the customer sound like they are lying is just ridiculous and unacceptable. I walked out because I felt disrespected by his remarks. Later, he texted me, asking if I would be ready to write a check if they included the Ziebart package at the OTD price we had previously discussed. When I expressed how disappointed I was with how everything was handled, there was no apology. Instead, they doubled down, saying that since I had told them multiple times I didn’t want the Ziebart, why would they include it in the OTD price? Yes, I did complain about having to buy the Ziebart but it was also to clearly told before that it was not optional if I wanted the RAV4. So of course I assumed it was already included in the price. As a buyer, I have every right to negotiate the price of a vehicle. And as a seller, you have every right to decline. But there is no need to say things like, “You shouldn’t be buying it if you don’t want to pay the price.” That’s condescending and unprofessional. I had planned to buy two more vehicles through your dealership & was going to refer friends who are currently shopping for new cars, but after this experience, I will not be returning, & I definitely will not be recommending this place to anyone. More

Report | Print

Curtis Was Amazing! !! Very down to earth he definitely did not feel like an average salesman he was very transparent about all parts of the process The management team !! Very down to earth he definitely did not feel like an average salesman he was very transparent about all parts of the process The management team was wonderful as well Andrew Bradshaw and Austin Bradford were both extremely helpful as well 10 out of 10 would recommend my friends and family to this dealership and More

Report | Print

Great help everything went smoothly and I left with a car I’m more than happy with! I’m more than happy with! More

by LMKINGSLIEN Verified Customer Verified Customer

Report | Print