
Maguire Chevrolet Cadillac
Ithaca, NY
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1,095 Reviews of Maguire Chevrolet Cadillac
Bought a new van in 2017. In 2019 the headliner flooded due to leaky seals (all of them) to the point that water was dripping into cupholders. The body shop dried it out, repl In 2019 the headliner flooded due to leaky seals (all of them) to the point that water was dripping into cupholders. The body shop dried it out, replaced the seals, and sent me on my way. They DIDNT tell me that a flooded vehicle actually had to be totaled. Nor did they check the wiring which was also flooded. In fact, I only just learned, today, that they should have totaled the vehicle as it is now potentially dangerous to drive. Two years later, the drivers window was intermittently pausing. I told them it seemed electrical in nature but they refused to look into that. They wanted me to buy a motor for it for $1500. Then the climate control knob burned off. I told them to check the electrical, as only electrical current could cause the knob to burn like that. They said no...it was all just a coincidence. I had to buy a whole new climate control system. Then I noticed that the dome light receptacle was burned. Again, they said it couldn't be electrical. But when the van stranded me on the side of the road for loss of power, the first thing they checked was the electrical. Yes, the grounding strap that is also associated with the dome light, climate control, and window had to be replaced. So if they had just checked the electrical system, maybe the problem could have been solved by replacing that grounding strap instead of me spending thousands on replacements. Just FIY...Im fairly certain that the airbag is ALSO at risk because it may also be on that same grounding strap. That's a future accident waiting to happen. Im also fairly certain that if they had just either totaled the vehicle like they supposedly should have, or at least confirmed that all of the circuits were in good condition and not impacted by the flood...well, this wouldn't even be a conversation. Do they just not care that people get hurt in vehicles that are defective? What if it was their own family driving it? Bet they might do the right thing if that were the case. But where the almighty dollar is at stake...nothing is beneath them. More
The service personnel and quality of service are excellent. I have always received good service here for my Cadillac and my Chevy Impala. excellent. I have always received good service here for my Cadillac and my Chevy Impala. More
Really nice body shop work on my car and getting car inspected while there was a real plus. This location is nearer too so I can see having regular maintenance done on my car at this location. inspected while there was a real plus. This location is nearer too so I can see having regular maintenance done on my car at this location. More
Ricky, Robert, and Eric were absolutely wonderful! Everything was explained to me and all of my questions were answered. It was an easy process, everyone was friendly. I got an amazing SUV at an affor Everything was explained to me and all of my questions were answered. It was an easy process, everyone was friendly. I got an amazing SUV at an affordable price and super clean. It was the best dealership experience I’ve ever had! Go to them for all of your vehicle needs! More
Very knowledgeable and personable. Love this place will continue to go there!!! All of the work that needed to be done was very good. Love this place will continue to go there!!! All of the work that needed to be done was very good. More
Had a problem with the check engine light coming on. Doschedule. was able to check the code, discovering it was an electrical/circuit problem and was able to quickly get me on the schedule. The first at Doschedule. was able to check the code, discovering it was an electrical/circuit problem and was able to quickly get me on the schedule. The first attempt to fix the problem was not successful, with the light coming back on about 3 days later. Again Doug was great, getting the car in quickly, and the problem finally fixed. More