Andrew Casey | Page 2

Great dealership. Second car purchased from them. Andrew, the salesman was really nice, treated me with respect, no hard sales style. At delivery, lots of forms to sign, but everything was smooth, Andrew, the salesman was really nice, treated me with respect, no hard sales style. At delivery, lots of forms to sign, but everything was smooth, and all my questions were answered. Andrew explained the car features, paired the bluetooth for me and set up Starlink. Great car. The only issue I had was that car was supposed to come with full tank of gas and after I left, I realized the gas tank was almost empty. Andrew told me he will reimburse me for the first tank of gas. More

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GREAT experience. Just completed my 5th Subaru lease over the past 10 years. I want my family in the safest cars on the road! The sales team are knowledgable and efficient. Worked with Andrew Casey t over the past 10 years. I want my family in the safest cars on the road! The sales team are knowledgable and efficient. Worked with Andrew Casey this last time, and he was the best. With Covid, we were in and out in 15 minutes. Highly recommend. More

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I will never buy a car from this particular Subaru Dealership after my experience with them. I love Subaru's, and have had really good experiences at a variety of Subaru dealerships throughout the yea Dealership after my experience with them. I love Subaru's, and have had really good experiences at a variety of Subaru dealerships throughout the years. This is the first time I have ever felt cheated by a Subaru dealership. I am a longtime Subaru owner...I was on my 4th (a forester) looking to trade the Forester for an Outback (it can tow more). I found one at John F Kennedy, a 2018 that I really liked and one at Glanzmann, a 2017. The one at Glanzmann was a year older, but had less mileage and was $3K cheaper (didn't have eyesight like the JFK 2018)... At JFK they wrote up an estimate that included a 1.99% APR and said it was a Subaru promotion for the month. When they wrote up an estimate at Glanzmann, they didn't include that. When I asked about it, they said I would get that rate only if my credit score qualified. Knowing my credit score is over 850, I knew that wasn't a problem! After hemming and hawing about which vehicle to get (eyesight is a big draw), I decided to go with the 2017 at Glanzmann (to save some money...due to Coronavirus, no ones financial future is certain). I called and reassured that they would give me the 1.99% over 72 months if my credit score was in the excellent range (They even said so in email...which I still have). So I let them know that I was going forward with it, they took a $500 deposit to hold the vehicle until air filled out paperwork. I filled out the paperwork and waited and waited and waited. On the last day of the promotion (1.99% from Subaru) I called and asked what was going on (what was taking so long). The guy I was working with (Andrew Casey) said he was waiting on the bank and that he would get back to me in a half hour or so....2 hours later I hadn't heard from him, so I called... no answer...so I emailed, and waited...after another hour or so went by, I emailed another person that I had corresponded with at Glanzmann and also called him again (no answer)...when he finally called back he said he wouldn't or couldn't honor the 1.99% and that he could only offer 4.99...I asked what my credit score was and he said it came to 857...me: "So, why aren't I getting the 1.99% that is a Subaru promotion?" (not a dealer promotion)...Andrew Casey: "it's only for new cars" me: "but the car at JFK Subaru is used...and I was told and written in email that I would get that rate if I qualified"...he kept giving me the roundabout saying there must have been confusion (how is there confusion when I have only ever looked at one car?...I got really frustrated after spending 7 hours trying to get a car (just in this last step) and asked for my $500 back)...he seemed really happy when I asked and refunded it within 10 minutes. I called John F Kennedy Subaru at 2 pm...again last day of the Subaru 1.99% promo (and I still needed a tow vehicle), filled out my paperwork (at the end of the day)...he called me right back, and after a few quick exchanges I had a new car by 4:45 pm that night with a 1.99 interest rate...in less than 3 hours! it's SO nice when a dealer does what he says he will. As far as the car at Glanzmann, the car went back on their website after they closed that night, and was somehow sold and off the website by 9:30 am the next morning...they likely had another buyer lined up...SO SHADY!!! At the same time, I am really glad I gave my business to good people (John F Kennedy Subaru), and I think overall I got the better car!!! (Eyesight) More

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Top notch service, complicated situation I highly recommend Andrew Casey and this dealership -- they are helpful and low-pressure salespeople. We presented a complicated situation because we I highly recommend Andrew Casey and this dealership -- they are helpful and low-pressure salespeople. We presented a complicated situation because we just moved to the area from London, United Kingdom. Andrew went above and beyond in helping us navigate the complexities (social security office, PennDot, insurance options, etc.) and then a few days later made time during an extraordinarily busy evening to make sure we could pick up our car on short notice. He and his colleague Jake also gave us a fantastic tour of the details of the new car. More

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Solid overall experience Very helpful in getting us into the right car. Steve was friendly and engaging. He adroitly helped navigate the stressful process of buying a car. Very helpful in getting us into the right car. Steve was friendly and engaging. He adroitly helped navigate the stressful process of buying a car. More

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The sales department is excellent! It is a pleasure working with the sales department here. Everyone was so accommodating and patient - they really know their stuff and don't make you f It is a pleasure working with the sales department here. Everyone was so accommodating and patient - they really know their stuff and don't make you feel stupid if you don't! I felt that I got a good price and they are super supportive after the sale. Kudos to them! Andrew and Keith were really great and Eric is amazing! More

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Sales and and finance guy were great but service. My salesman Andrew and the finance guy were great. Good price for my trade in, good experience. Service rep was rude arrogant and uncommunicative. My salesman Andrew and the finance guy were great. Good price for my trade in, good experience. Service rep was rude arrogant and uncommunicative. Nor was I happy the option given to me was to grind down the brakes rather than replace them ( they are under wareanty). Waiting room cleared out, 2 hours after I had been told one hour, went to ask why they were calling other customers who had left cars ( they were) and I was still there. More

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Quick service by a knowledgeable service rep Ray It is the second Subaru I have purchased from Glanzman. Andrew Casey is awesome. I have taken both cars to this dealership for all service over the ye It is the second Subaru I have purchased from Glanzman. Andrew Casey is awesome. I have taken both cars to this dealership for all service over the years and have been very satisfied. More

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Tire warning was on. They took me w/o appt. I always am pleased with service dept. friendly and get job done. I had screw in tire they took me with no appt. got the tire replaced and took care I always am pleased with service dept. friendly and get job done. I had screw in tire they took me with no appt. got the tire replaced and took care of air bag recall while they had car. More

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Six month oil change per warantee. Cannot believe the amount of areas checked as part of the service. Very pleased with the coverage. Feel very secure knowing that not just the oil, but Cannot believe the amount of areas checked as part of the service. Very pleased with the coverage. Feel very secure knowing that not just the oil, but all levels are where they should be. Thank you. More

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