Andrew Dubanik | Page 5

When I first arrived for my scheduled appointment, i waited outside for 15-20 minutes before anyone greeted me. I was in the service bay where you pull up, and a guy was even sitting out there. He didn’ waited outside for 15-20 minutes before anyone greeted me. I was in the service bay where you pull up, and a guy was even sitting out there. He didn’t even acknowledge me. Finally got called in to go over why I’m there. My car has an ABS issue and was told my autozone that the abs module needed to be reprogrammed to match the vin of my car. The tech told me it’s a $275 per hour for the work. If it ends up needing a new ABS module, then the 275 will go towards that. After coming in the next day, the tech gave me a quote to replace abs module at around 1300-1400 because they couldn’t program it because it was a replacement already. So as i agree to do the work, he then tells me that abs modules are 8-12 months on backorder. I find it crazy that this wasn’t relayed to me right from the start. I should have been told if you can’t reprogram the module, but need to replace, it’s at least an 8 month backorder for the part. I feel like this was a quick money grab from a teenager and you weren’t completely honest or ethical from the beginning. I will never suggest your service department or dealership to anyone. You should have told me up front that you won’t be able to replace it if it can’t be programmed. I would’nt have taken the risk of having it checked. And now a 17 year old kid has had 275 taken from him for pretty much nothing. More

by damianjags@icloud.com Verified Customer Verified Customer

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Very very fast very nice and very professional! !! Andrew was very good at keeping us updated and informed with everything! !! Andrew was very good at keeping us updated and informed with everything! More

by BLUEWATERGG Verified Customer Verified Customer

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They were very punctual and helpful. They gave me an initial guess on what the issue would be, and it turned out completely correct and fixed quickly. Andrew was not only incredibly info They gave me an initial guess on what the issue would be, and it turned out completely correct and fixed quickly. Andrew was not only incredibly informative, but honest and great to work with. More

by tjfoconnell Verified Customer Verified Customer

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I was greeted when I arrived, the service writer was with another customer, after a brief wait, I was welcomed in to his office, explained the issue, told approximately how long the service would take and it another customer, after a brief wait, I was welcomed in to his office, explained the issue, told approximately how long the service would take and it was pretty accurate. The service writer came and found me in the lounge. He explained what work was completed and i was on my way. He was friendly, listened to my concerns and was clear in his explanation of what would occur and about how long it would take... I can't ask for anything more. Thank you Andrew. More

by mkblkmn Verified Customer Verified Customer

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It was very easy and quick to make an appointment. Andrew was very nice and helpful as well. Andrew was very nice and helpful as well. More

by Danielle.richardson2023 Verified Customer Verified Customer

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Still waiting on a sensor part that I was told would be in by the next day. Been 2 weeks and no call yet. Unacceptable! in by the next day. Been 2 weeks and no call yet. Unacceptable! More

by rueljason1 Verified Customer Verified Customer

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Said they fixed the issue and didn't and now there saying it's normal operation from the purge valve any smart person would unplug it and know it not that. it's normal operation from the purge valve any smart person would unplug it and know it not that. More

by cbwaters71 Verified Customer Verified Customer

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Staff very professional,wait was not that bad. Nice waiting area with free refreshments. Checkout very easy. Nice waiting area with free refreshments. Checkout very easy. More

by caijohn_98 Verified Customer Verified Customer

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The service was fast and with no issues at all, great service and kind staff service and kind staff More

by adrian.reyes Verified Customer Verified Customer

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Efficient and easy process getting the repair completed. Andrew was very easy to work with and kept me informed during the process. Andrew was very easy to work with and kept me informed during the process. More

by gmfiscus944 Verified Customer Verified Customer

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