Andrew Fossett

Very satisfied with all encounters at Portland Volvo! Very professional, knowledgable staff. Informed regarding status of work being performed on timely basis. Overall, very satisfied! Very professional, knowledgable staff. Informed regarding status of work being performed on timely basis. Overall, very satisfied! More

Report | Print

Perhaps Portland Volvo’s sales process is the way all cars should be sold. I had contacted the salesman, Andrew, via email and phone before visiting the dealership to check out the car. He confirmed th cars should be sold. I had contacted the salesman, Andrew, via email and phone before visiting the dealership to check out the car. He confirmed that the car was still available and that he would be there at the time I suggested I could get there. He was. He showed the car and explained the various systems, offered a test route and, having taken my info, handed me the keys and let me go. Upon return, having not found anything lacking in the vehicle, he turned my vehicle over to his manager for determining a trade value. He explained the one price process and showed me what the bill of sale would come to and what each of the charges were. The manager adjusted the trade value a bit at my request, and we came to an agreement. Paperwork was produced, a deposit made and the rest of the process explained. I returned a couple days later with the bank check. Andrew had the car prepped and ready. Gail, the finance person, went through all the paperwork without trying to upsell me. That included filling out a MA registry and title form, which my insurance agent later remarked was correctly done. The car was fueled and charged and ready to go. Andrew spent some further time with some other of the details of the car’s systems, offered his further support should I need it and I was off. All in all this was a much simpler and more pleasant process than the last car I had purchased. I would give all a 5 out of 5 stars. More

Report | Print