Andrew Francis | Page 6

Short of excellent Using the Costco program for new cars this dealership seem almost perfect, but, when I opted for a certified used car the Costco program was not accep Using the Costco program for new cars this dealership seem almost perfect, but, when I opted for a certified used car the Costco program was not accepted and the deal & negotiation became a little more of a battle. This was a little disappointing, considering how great they were when you were looking at a new car. Needless to say I did not get the deal that I thought I was due. Why didn't I walk away? This car was awesome, exactly what I was looking for! Marvin, the salesman said "your getting more car for less money than the new car you were looking at"(I knew this, if I would have walked away I may not have been able to find another one for a month or more & from who knows where?). Unfortunately the sales manager, Sam, changed clothes between the "new" car and the "certified used" one. I paid more than the Internet price, couldn't even get a "reasonable" deal on a set of "heavy duty" rubber mats, almost didn't get any gas & it took 2 "extra days" to take delivery due to boo boos! Marvin & Andrew were really great, Brad worked very hard to try to get the administrative crap right, Kevin would come in the back door & redefine the technicalities of all the best add on options & help get through the paperwork. If I had it to do over again I definitely would change tactics. Bottom line, I'm very happy with the car. More

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Car buying experience Greetings Sir Harrison, Thank you for my beautiful 2013 Nissan Maxima, special note to Michelle Lenart at the service department and Andrew Francis Greetings Sir Harrison, Thank you for my beautiful 2013 Nissan Maxima, special note to Michelle Lenart at the service department and Andrew Francis internet sales and not forgetting my sales consultant Hernan Fortin. I can describe my experience as being educational and eye opening. I had been thinking of upgrading my ride for a while and just couldn't find the time to do it. I remember Hernan reaching out to me a couple times setting up appointments that I wasn't able to attend through no fault of his but he was tenacious. Anyway, I finally made it to the dealership and he immediately proceeded to show me a couple cars that I was interested in. One particular Maxima caught my eye and he told me to not worry about it he will get me a deal I would be happy with. He introduced me to Kevin Gilbert a very jovial and energetic guy with a highly infectious smile who immediately generated a deal that was acceptable albeit slightly out of my comfort zone. We signed the papers and I finally had my dream car. I took it home and on the way noticed that it wasn't driving right. My wife has a Maxima and the difference was profound. I brought it back the next day and Andrew decided to help me solve some of the problems like the A pillars that looked like someone had cut chunks out of, passenger side mirror wasn't working right and the driver side mirror had condensation in the turning signal with one led light cutting on and off, the brakes were warped and the tires cupping which made car wobble and produce an annoying high pitch at highway speeds. It was my fault that I didn't test drive the car before buying it but the sales team stood by their word and addressed all the concerns I raised. It wasn't a walk in the park but I explained to the sales team that the expectation of buying a used car that was certified isn't so you can start putting money towards fixing items that were guaranteed to be without defect. In particular, Shawn the service manager made it almost unbearable in getting my issues addressed, he wouldn't listen to my concerns without making sarcastic comments that I bought a used car what did I expect, or that my driving is what caused the brakes to warp and was so offhanded as to suggest that a little cupping in the tires was acceptable. How the car passed inspection in the state it was is just beyond me. It felt like Shawn cutting costs and promising a finished product that was very rough around the edges and passing it on to the customer to finish the work. Service did the inspection and it passed his scrutiny as being acceptable, seriously!!!!!!! Michelle Lenart is note mentioning as she was very patient with me and LISTENED to my concerns, which went a long way, a very long way in calming a rapidly deteriorating situation. She and Mike Esprella worked to make sure my issues were addressed in a timely fashion. Shawn can learn a lot from his team especially Michelle in terms of customer service, he may have been in the game the longest but he comes across as being money hungry. If you not making him money you wasting his precious time. As a paying customer, my time is worth just as much. Again I cannot say this enough, Michelle and Andrew have impressive customer relation skills and deliver on their promises, keep up the good work. Thanks to everyone who took their time to make me a part of the Sheehy family. As to Shawn, if I don't ever have to deal with you, it will suit me just fine. More

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Satisfied This is my third car from Sheehy Nissan of Glen Burnie, i returned because of the good service and range of choices. Hernan was extremely helpful in a This is my third car from Sheehy Nissan of Glen Burnie, i returned because of the good service and range of choices. Hernan was extremely helpful in accommodating my request to do a trade and i am very happy with my purchase More

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Friendly and helpfull Let me start with ..... I absolutely HATE car shopping. But, Nick, Andrew, Kevin and everyone I have spoken with there has made my experience very c Let me start with ..... I absolutely HATE car shopping. But, Nick, Andrew, Kevin and everyone I have spoken with there has made my experience very comfortable and easy. Thank you :) More

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Go to sheehy I had a wonderful time at Sheehy we went in drove the rouge our salesman Nick explained everything great the manager Andrew was extremely nice as well I had a wonderful time at Sheehy we went in drove the rouge our salesman Nick explained everything great the manager Andrew was extremely nice as well as the finance manager ed everyone was so nice I will go back for my next car More

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best experience ever I had a car that I hated, and Mike G helped me find a brand new car that I LOVE. The entire experience was incredible and it honestly couldn't have be I had a car that I hated, and Mike G helped me find a brand new car that I LOVE. The entire experience was incredible and it honestly couldn't have been any better. I got a beautiful 2015 Altima SV with the options I wanted, in a price I could handle, and it was the best. And this is from someone who works in the automotive field. And just when I thought Sheehy couldn't get me to love them any more, I just got my first oil change today and that was unbelievable too!!! It took less than an hour, and the waiting room was super nice. Wifi was super strong, vending machines took credit cards (!!!) and overall the whole thing made my day. I couldn't be happier that I purchased my Nissan at Sheehy. More

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Love my Rogue and my Salesperson Stop by to see Rebecca Wilson if you want a great deal and great service. This is my 4th Nissan. Thanks Rebecca for a great deal and service. See you Stop by to see Rebecca Wilson if you want a great deal and great service. This is my 4th Nissan. Thanks Rebecca for a great deal and service. See you next time! More

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Delightful I bought a 2012 Nissan sentra about two weeks ago and had a wonderful experience. The customer service was phenomenal and the put me in the car I need I bought a 2012 Nissan sentra about two weeks ago and had a wonderful experience. The customer service was phenomenal and the put me in the car I needed for the price I needed! I highly recommend this dealership. More

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bought a 2014 sentra What a great experience I had there Andrew and Kenny were very on top of their game. They got my deal right where it had to be and more. Stellar profo What a great experience I had there Andrew and Kenny were very on top of their game. They got my deal right where it had to be and more. Stellar proformance! More

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