Andrew Franco
Andrew Franco at Mercedes-Benz of Paramus

Andrew Franco | Page 2

Sales Representative

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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54 Reviews

I was with the Prestige organization since 1995. With a short gap for the past year! I am happy to be back to take care of all my customers, past and present in a professional manner!

Dealership Experience

8 yrs, 2 mos

Industry Experience

30 yrs, 10 mos

Specialties & Trainings

master certtified. amg specialist.

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54 Reviews

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54 Reviews of Andrew Franco

April 28, 2022

Dealership Rating
Employee Rating

Salesperson snd my service advising exceptionslVery pleased overall. Work performed on a timely basis a plus More

by DONALDNAZZARO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Teresa Zarour

Apr 29, 2022

Mercedes-Benz of Paramus responded

Thanks for sharing your kind remarks. It's wonderful to know that our service team members were very helpful and you're pleased with everything. We also love knowing that the work done was timely as well. Thanks again!

April 05, 2022

Dealership Rating
Employee Rating

Great team. Andrew Franco and Michael Mutter are terrific. My second MB and can’t wait for the next one More

by FELICECHAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Mutter

Apr 05, 2022

Mercedes-Benz of Paramus responded

Thank you for telling us that Andrew Franco and Michael Mutter are terrific. We're so glad to hear that our team made sure you were pleased with everything. Thanks again.

March 28, 2022

Dealership Rating
Employee Rating

Brought my car in for service, was taken on time and was out the door in under an hour. Very efficient. More

by ANDO.CPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

It's great to know that your service visit was timely and you're pleased with everything. Thanks!

March 28, 2022

Dealership Rating

I traded in my vw jetta to get a used Infiniti G37 in good hopes that it would be an upgrade in cars but boy was I wrong. I got the car and at first I thought it was good until I got a check engine light More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 29, 2022

Mercedes-Benz of Paramus responded

When you made us aware that the check engine light was on, we gave you the option to have your mechanic repair it and we would reimburse you or you could bring it to our service department. When asked, you let us know that you preferred our service team to do the work. Once we diagnosed the car, we ordered the part and advised you immediately that the part was on order. Being that the car is 11 years old- it took 5 days to get the parts for repair- which we also advised. We advised you that our checks are issued through a centralized accounting office and would not be issued immediately. Please know we take our customer feedback and reviews very seriously. We are saddened to hear that your experience wasn't positive, but we would be happy to speak further regarding your concerns. Sincerely, The Mercedes-Benz of Paramus Team.

March 17, 2022

Dealership Rating
Employee Rating

Very easy process in getting my car traded in for a new one. They were able to navigate the supply shortage and get me the car that I wanted. Very helpful staff. More

by GDBRESLOW
Recommend Dealer
Yes
Mar 18, 2022

Mercedes-Benz of Paramus responded

We're glad to know that our team was really helpful with your trade in. It's also nice to hear that you were able to find the car you wanted. Thanks for your kind remarks for our team!

March 12, 2022

Dealership Rating
Employee Rating

I’m really sad because the car that I wanted have a lot of problems and I was lied too about it More

by GERALDADAMS60
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 14, 2022

Mercedes-Benz of Paramus responded

Mr. Adams, it is to our understanding that you purchased a 2015 Cadillac with 96,000 miles. We agreed to inspect the vehicle and make the necessary repairs. We also offered for you to exchange the vehicle. Please let us know how we can assist you further. - The Mercedes-Benz of Paramus Team.

March 11, 2022

Dealership Rating
Employee Rating

Always a pleasant experience. Never have a problem with anything or anyone. They get everything done that you request. More

by EE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wong, Troy

Mar 12, 2022

Mercedes-Benz of Paramus responded

It's great to hear that our team is pleasant, and you're always happy with the results.

February 18, 2022

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Employee Rating

A very stressful situation turned out to be a smooth and calm one thanks to Andrew Franco! We had the best experience he was so professional, kind, and understanding. This is the most honest man you will ev More

by Karen Lagana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2022

Mercedes-Benz of Paramus responded

We're very glad to hear that Andrew Franco was so helpful to you. Also, we really appreciate your kind remarks and your wonderful recommendation for Andrew. Thanks!

February 15, 2022

Dealership Rating
Employee Rating

Had a great experience with Andrew Franco he greeted me well , took his time to make sure I was happy with my choice , I would definitely recommend him , he makes you feel comfortable doesn’t push you like More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 16, 2022

Mercedes-Benz of Paramus responded

Thanks for sharing your kind remarks. It's great to know that Andrew Franco made sure you were happy with everything and you're willing to recommend him as well.

February 01, 2022

Dealership Rating
Employee Rating

Andrew was the best, this is how buying a car should be, I would go back in a heartbeat. I traveled 2 hrs to pick up a used car, it was everything he promised and more. Great service. More

by bytheyard1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2022

Mercedes-Benz of Paramus responded

It's wonderful to hear that Andrew was so helpful and you're pleased with everything. Thanks for your kind remarks and we'll look forward to helping you again with any future needs.

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