Teresa Zarour

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More

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Recently moved to the neighborhood. Called MB Paramus to drop off my S550 for service and fix a couple of things. They would not give me a loaner because the vehicle has not been there Called MB Paramus to drop off my S550 for service and fix a couple of things. They would not give me a loaner because the vehicle has not been there before nor did I purchase from them. This is exactly was I was told. Called a second time to speak to a service rep. was told same exact thing. Called Benzl Busch in Englewood instead had a loaner for me in couple days no questions asked. go figure. More

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Worse customer service for service department. I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $7 I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $799 service”, I was like ok that’s fine, please give me date and time! Then she told me that I also have one software recall and they need to work on car for full day or maybe two! I was told that because I did not but my car from them that’s why I won’t qualify for loaner car! First of all, I went to same dealership 4-5 times to buy a car (because it’s 2 mins from my home) but they never have same car in stock what I was looking for. I bought my car from Boston which was pain for me but they have same car what I was looking for. Also, I was told 100 times “it’s a Mercedes family and does not matter where you but the car you will always be a family member” which is obviously a xxxxxxxx! To make it even worse I called another dealership at Nanuet and they were super nice and told me that service and software recall can be done in 2 -3 hours. The customer service person was so nice. So my question is if same work can be done at one dealership in 2-3 hours, why Paramus Mercedes needs 2 days! I called Paramus service department back and spoke with Rebeca and wanted to talk to a manager and was told “they are busy and someone will call me back” I never received a call back. So Good Bye Mercedes of Paramus. I will never step in there again ! More

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My experience with Mercedes Benz of Paramus was excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. More

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If you could avoid this dealership, you should. I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associ I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associate was so terrible that management had to intervene. Megan, one of the sales managers, was extremely professional and helpful in trying to turn my experience around and is honestly the only reason I gave them another try. Richard, Craig, Nick and Onix are also phenomenal when it comes to how they treat customers. They all were delightful to work with. However, Dennis the sales manager is a completely rude and condescending individual who lacks empathy and basic customer service skills. How he even became a manager is beyond me. More

by SadiyaB Verified Customer Verified Customer

Helpful 4

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Teressa Zarour my advisor comprehensively went through the detail of work and took care of it in efficient manner. I appreciate her customer service and attention to details. the detail of work and took care of it in efficient manner. I appreciate her customer service and attention to details. More

by Naeem Verified Customer Verified Customer

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Everything was well done I still suggest loaners for none Mercedes’ Benz owners if the vehicle will be there longer than a day none Mercedes’ Benz owners if the vehicle will be there longer than a day More

by BIGJSWAGGA1 Verified Customer Verified Customer

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They are Always on top of all issues . Great communicators and timely excellent service consistently . Great communicators and timely excellent service consistently . More

by gregpavin Verified Customer Verified Customer

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All was taken a care of as expected and professionally. They called me as soon as my car was completed. They called me as soon as my car was completed. More

by Danaan Verified Customer Verified Customer

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fast appointment date - immediately taken care of when I arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as pr arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as promised, easy pick up and on my way back home! I recommend very highly this dealer! More

by Nelson Verified Customer Verified Customer

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