Andrew was exceptional
The requirement for 15 words is
not necessary and to force me to write a 15 words, even though I didn’t want to
not necessary and to force me to write a 15 words, even though I didn’t want to
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by RSS195
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Sunset Volkswagen responded
Thank you for your feedback! We’re glad to hear Andrew provided exceptional service. We also appreciate your honesty about the 15-word requirement and will take your comments into consideration to make sharing feedback easier in the future.
Always have a very good experience at Sunset VW.
Never receive anything less than satisfactory service.
Never receive anything less than satisfactory service.
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by svonkessel
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Sunset Volkswagen responded
Thank you for your kind words and continued trust in Sunset Volkswagen! We are so glad to hear you always have a very good experience with us and consistently receive the level of service you expect. We truly appreciate your support and look forward to seeing you again next time!
Service was great.
The Ease of making an appointment to quality of work was great. Highly recommend.
The Ease of making an appointment to quality of work was great. Highly recommend.
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by NWITT51
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Sunset Volkswagen responded
Thank you for your kind words! We’re so glad to hear the appointment process was easy and that you were pleased with the quality of work. We truly appreciate your recommendation and your support.
I have brought my GTI in twice to fix the AC.
After $2,500 it still doesn't work and I'll have to bring the car in for a third try. This is not acceptable service.
After $2,500 it still doesn't work and I'll have to bring the car in for a third try. This is not acceptable service.
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by LU.POHL2300
Verified Customer
Verified Customer
Mar 16, 2026 -
Sunset Volkswagen responded
Thank you for sharing your feedback. We understand how frustrating it can be to deal with an A/C concern more than once, especially after already investing in repairs. Our goal is always to properly resolve the issue, and we certainly want the system in your GTI working as it should.
We have offered to have you bring the vehicle back in so our team can review the previous repairs and recheck the system to make sure nothing was overlooked. To help minimize the inconvenience, we are also happy to provide you with a loaner vehicle while we take another look. Please reach out to us so we can schedule a time that works for you and work toward getting this resolved for you.
My experience with Sunset Volkswagen was excellent.
I was given an appointment the day after calling so that was great. I was greeted with smiles by all the staff and my service advisor listened to my
I was given an appointment the day after calling so that was great. I was greeted with smiles by all the staff and my service advisor listened to my concerns and questions. I felt very comfortable with his advice. Andrew even applied two service coupons which I had brought in which lessened my bill. Thumbs up there!
I brought my car in for an oil change and general check up before traveling up North. I am leaving with peace of mind knowing that my car is safe to drive…..now, on the road, I only have to watch out for the other guy! Oh, and I appreciate the car wash.
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by HEYJUDESRQ
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Sunset Volkswagen responded
Thank you for sharing your experience! We’re thrilled to hear that your visit to Sunset Volkswagen was excellent and that we could get you in so quickly. It’s wonderful to know our team greeted you warmly, listened to your concerns, and provided advice that made you feel comfortable.
We’re glad Andrew was able to apply your service coupons and help reduce your bill. It’s great to hear you’re leaving with peace of mind for your trip, and we’re happy the car wash was a nice touch. Safe travels, and we look forward to seeing you again for future service!
The dealership's service department has been my main
reason for sticking with VW over the years.
reason for sticking with VW over the years.
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by griffinish
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Sunset Volkswagen responded
Thank you for your feedback! We’re honored to hear that our service department has been a key reason you continue to choose Volkswagen. Providing reliable, friendly, and professional service is very important to us, and we truly appreciate your loyalty over the years. We look forward to continuing to serve you for many more visits!
I had a great experience at the dealership’s service
department. From the moment I arrived, the staff was friendly, professional, and very helpful. They explained everything clearly, kept me updated on
department. From the moment I arrived, the staff was friendly, professional, and very helpful. They explained everything clearly, kept me updated on the progress of my vehicle, and made the whole process smooth and stress-free.
The technicians did an excellent job, and my car was ready right when they said it would be. It’s clear they care about their customers and take pride in their work. I really appreciate the honesty, efficiency, and great customer service.
I would definitely recommend this dealership’s service department to anyone looking for reliable and professional vehicle service. I’ll be coming back for future maintenance!
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by m.beissel01
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Sunset Volkswagen responded
Thank you for the wonderful feedback! We are thrilled to hear that you had such a great experience with our service department. Our team works hard to provide friendly, professional, and transparent service, so it is great to know that everything was clearly explained and that you were kept updated throughout the process.
We are also glad your vehicle was completed on time and that our technicians took great care of it. Your kind words about our honesty, efficiency, and customer service truly mean a lot to our entire team.
Thank you for your recommendation and for choosing us for your vehicle service. We look forward to seeing you again for your future maintenance needs!
This service center is the best in area.
Always professional service.
I will recommend for VW cars.
Always professional service.
I will recommend for VW cars.
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by crispet
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Sunset Volkswagen responded
Thank you for your kind words! We’re thrilled to hear you find our service center professional and reliable. We truly appreciate your recommendation and look forward to serving you and your VW in the future.
Efficient and did not have too long of a wait.
The dealership provided a car for the morning so I could continue to work.
The dealership provided a car for the morning so I could continue to work.
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by mbenward
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Sunset Volkswagen responded
Thank you for your feedback! We’re glad to hear the service was efficient and that the loaner car helped you stay on schedule. We appreciate your support and look forward to assisting you again in the future.
Prompt service, waiting area nicely appointed, checkout
was quick and efficient. Greeted at the drive up.
was quick and efficient. Greeted at the drive up.
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by lkhardman
Verified Customer
Verified Customer
Mar 06, 2026 -
Sunset Volkswagen responded
Thank you for your kind feedback! We’re glad to hear you experienced prompt service and that our team welcomed you right away at the drive-up. It’s great to know you enjoyed the waiting area and that checkout was quick and efficient. We appreciate your support and look forward to seeing you again!
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