Andrew Gallegos | Page 5

Sunset Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that our team makes getting service easy and enjoyable, and that you find our waiting area clean and comfortable. We truly appreciate your kind words and look forward to serving you again!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you experienced great service and courtesy from everyone you interacted with. We truly appreciate your kind words and look forward to assisting you again!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you received excellent service from start to finish and that Andrew knew exactly what was needed. We’ll be sure to pass along your kind words to him!

Sunset Volkswagen responded

Thank you for sharing your experience, Barry! We’re glad to hear Andrew was clear, respectful, and provided all the information you needed without any pressure. We truly appreciate your feedback and look forward to assisting you with your vehicle now and in the future.

Sunset Volkswagen responded

Thank you for your kind feedback, Deja! We’re happy to hear our team was professional and friendly, and that the work was completed on time, including the additional job. We truly appreciate your business and look forward to assisting you again.

Sunset Volkswagen responded

Thank you for your kind feedback! We’re thrilled to hear that our team goes above and beyond to meet your needs and keeps you informed about your vehicle and wait times. We truly appreciate you taking the time to share your experience and look forward to serving you again.

Sunset Volkswagen responded

Thank you for taking the time to share your experience! We’re thrilled to hear that our service department and customer account managers took great care of your VW Touareg, provided a loaner vehicle, and completed the work efficiently and under the estimated cost. We’re also glad that your conversation with our sales team was helpful. We truly appreciate your trust and look forward to assisting you with future service needs and your potential vehicle purchase.

Sunset Volkswagen responded

Thank you so much for the wonderful feedback! Austin will be thrilled to hear your kind words. We’re glad his expertise and exceptional customer service made your service visit so successful. We truly appreciate you taking the time to share your experience. Best wishes to you as well, and thank you for choosing Sunset VW!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear that the loaner and the attention to detail made a positive difference for you. We truly appreciate your trust and are always here to make your service experience as smooth and convenient as possible.

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and want to clarify what occurred during your visit. Prior to any work being performed, a pre-authorization was reviewed and signed that outlined the requested service and associated pricing. Additionally, the replacement of the wiper blades was later presented and digitally approved before being added to the invoice. That said, we understand how important clear communication is, especially when budget concerns are discussed, and we regret if there was any misunderstanding that led to your dissatisfaction. We would appreciate the opportunity to review this further with you and address any remaining concerns directly. Our Service Manager, Kenny Davis, can be reached at 941.921.8080.