Awesome experience, EZ was very attentive and respectful
from the beginning. The whole team took their time to explain the details, options and answering questions we had.
We agreed on price and the rest
from the beginning. The whole team took their time to explain the details, options and answering questions we had.
We agreed on price and the rest of the transaction went smooth. I really appreciate how straightforward you made this entire experience for me and my family.
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by grecousa2004
Verified Customer
Verified Customer
⭐⭐⭐⭐⭐
I cannot say enough wonderful things about the
team at O’Steen Volkswagen on Phillips Highway! From start to finish, the entire experience was absolutely incredible.
A special shout-out to Jimmy
team at O’Steen Volkswagen on Phillips Highway! From start to finish, the entire experience was absolutely incredible.
A special shout-out to Jimmy and Drew in Sales for their outstanding customer service and dedication. Drew, the Finance Manager, went above and beyond to work with me and explore every possible option to get me into my new vehicle. At one point, I truly thought it was completely impossible, but Drew never gave up and worked incredibly hard to make it happen.
The entire team was professional, knowledgeable, patient, and genuinely committed to helping me. This is exactly why I continue to trust O’Steen Volkswagen — they always come through!
Thank you, Jimmy, Drew, and the entire O’Steen Volkswagen team, for making what I thought was impossible a reality. I highly recommend them to anyone looking for an exceptional car-buying experience! 🚗⭐️⭐️⭐️⭐️⭐️
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by jennweemhoff
Verified Customer
Verified Customer
Sep 10, 2026 -
O'Steen Volkswagen responded
WOW! Thank you so much for this incredible review! ⭐⭐⭐⭐⭐ It means so much to our entire O’Steen Volkswagen team to hear that Jimmy and Drew went above and beyond to make your experience such a positive one.
Drew’s dedication to finding a way forward, even when it felt impossible, is exactly the kind of commitment we strive for at O’Steen. We truly believe in taking the time to listen, explore every option, and do everything we can to help our customers accomplish their goals. And we couldn’t be happier that Jimmy and Drew were able to make it happen for you! 😊
Thank you for continuing to trust O’Steen Volkswagen and for taking the time to recognize our team. Your recommendation means the world to us! Congratulations on your new vehicle, and welcome to the O’Steen Family! 🚗💙⭐-AS
Always 5* service here!
This is my second car from them and the third I'll take here for service.
This is my second car from them and the third I'll take here for service.
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by jyoung378
Aug 05, 2026 -
O'Steen Volkswagen responded
Thank you so much for your continued loyalty and for your fantastic 5-star review! It means the world to us that you've chosen O'Steen Volkswagen for not only multiple vehicle purchases but also for servicing your vehicles. Earning your trust time and time again is the greatest compliment we could receive. We truly appreciate your support and look forward to providing you with the same exceptional service for many years to come. Thank you for being part of the O'Steen family—we'll see you at your next visit!-AS
Scott was our main point person and provided accurate and
detailed information about the vehicle we had expressed interest in. He was knowledgeable about the features and answered all questions. Andrew was
detailed information about the vehicle we had expressed interest in. He was knowledgeable about the features and answered all questions. Andrew was also available for any questions and concerns.
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by mtkurek
Verified Customer
Verified Customer
Aug 05, 2026 -
O'Steen Volkswagen responded
Thank you for taking the time to share your experience! We're so glad to hear that Scott provided you with accurate, detailed information and helped answer all of your questions throughout your vehicle search. It's also wonderful to know that Andrew was there to provide additional support and ensure you felt confident every step of the way. We truly appreciate your kind words and your trust in O'Steen Volkswagen. Thank you for choosing us, and welcome to the O'Steen family! We hope you enjoy your new vehicle and look forward to serving you again in the future.-AS
The team at O’Steen VW was absolutely delightful to work
with on the purchase of THREE vehicles! We look forward to coming back here next time we need a new car!
with on the purchase of THREE vehicles! We look forward to coming back here next time we need a new car!
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by mattandmeganheck
Verified Customer
Verified Customer
Aug 01, 2026 -
O'Steen Volkswagen responded
Thank you so much for your fantastic review! We are truly honored that you chose O'Steen Volkswagen for not just one, but **three** vehicle purchases! It means the world to us that our team made each experience enjoyable and earned your trust. Your kind words and recommendation are greatly appreciated. Congratulations on your new vehicles, and thank you for being part of the O'Steen Volkswagen family. We look forward to welcoming you back when it's time for vehicle number four!-AS
Scott and the O'steen team were phenomenal!
They were absolutely everything I could have hoped for from a customer service perspective and I highly recommend them to anyone looking for a new ca
They were absolutely everything I could have hoped for from a customer service perspective and I highly recommend them to anyone looking for a new car!
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by poweredbylight77
Jul 16, 2026 -
O'Steen Volkswagen responded
Thank you so much for your wonderful review! We're delighted to hear that Scott and the entire O'Steen VW team exceeded your expectations and provided the exceptional customer service you were hoping for.
Your recommendation means the world to us, and we're honored that you chose O'Steen VW for your new vehicle. Congratulations on your purchase, and we look forward to being here for all of your automotive needs for years to come. Enjoy your new car!-AS
Quan said that this would be our easiest auto purchase
and he was right. The entire process was friendly, fast and painless. Quan our salesman was great, the sales manager was friendly and the lady in the
and he was right. The entire process was friendly, fast and painless. Quan our salesman was great, the sales manager was friendly and the lady in the finance office was great too. If you hate buying cars give these people a try and you will not regret it. Great team and dealership.
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by eodsteve2013
Verified Customer
Verified Customer
Jul 03, 2026 -
O'Steen Volkswagen responded
Thank you so much for your amazing review! We're thrilled to hear Quan delivered on his promise of making your vehicle purchase easy, and that the entire process was friendly, fast, and stress-free. We'll be sure to share your kind words with Quan, our sales manager, and our finance team. Providing a transparent, enjoyable buying experience is exactly what we strive for, and we're so glad our team exceeded your expectations. Thank you for choosing O'Steen! Your recommendation means the world to us, and we look forward to serving you again in the future. Enjoy your new vehicle! -AS
They were helpful and didn't play games!
Very accommodating! Was my second VW from Osteen... I'd go back and buy a 3rd later down the road!
Very accommodating! Was my second VW from Osteen... I'd go back and buy a 3rd later down the road!
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by K.brown
Jun 30, 2026 -
O'Steen Volkswagen responded
Thank you so much for your kind words and continued trust in O’Steen Volkswagen! We’re thrilled to hear that your experience was straightforward, helpful, and accommodating—that’s exactly what we strive for with every guest. It truly means a lot that this is your second VW with us, and even more that you’d consider coming back for a third in the future! We sincerely appreciate your loyalty and your support of our team. We look forward to being here for you whenever you’re ready for your next vehicle. 🚗 AS
Everyone at the dealership was very helpful, friendly and
professional. I would recommend this dealership to anyone.
professional. I would recommend this dealership to anyone.
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by leejomant
Verified Customer
Verified Customer
Other Employees Tagged:
Quan R
Jun 03, 2026 -
O'Steen Volkswagen responded
Thank you for your wonderful review! We're thrilled to hear that everyone at the dealership was helpful, friendly, and professional throughout your experience. Providing exceptional customer service is our top priority, and it's rewarding to know our team made a positive impression. We truly appreciate your recommendation and look forward to assisting you again in the future!-AS
Andrew, Easy, and Rebecca were awesome!
Listened to what I wanted and made the buying process a breeze!
Listened to what I wanted and made the buying process a breeze!
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by brendanjamesegan
Verified Customer
Verified Customer
Jun 01, 2026 -
O'Steen Volkswagen responded
Thank you for your wonderful review! We're delighted to hear that Andrew, EZ, and Rebecca provided such a great experience. Taking the time to listen to our customers and make the buying process simple and stress-free is what we strive for every day.
We truly appreciate your kind words and your trust in our team. Congratulations on your new vehicle, and we look forward to assisting you again in the future!-AS