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Andrew Myers
Andrew Myers, Technician, Lake Geneva Chevrolet Buick GMC
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Andrew Myers

Technician

Lake Geneva Chevrolet Buick GMC

715 S Wells St
Lake Geneva, WI 53147

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2 Reviews of Andrew Myers

August 27, 2018

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"Tried to charge me for diagnostic work."

- Unsatisfied Verified Customer

I have purchased 5 vehicles from this dealership. In the 12 years since ive first purchased a car from Lake geneva chevy I have never once been charged for diagnostic work whether or not the vehicle was under warranty. This time they wrote everything up and said it would be $175.00 for the diagnostic work and they would let me know after that what was wrong with the vehicle. I find it hard to believe that after all these years that they would charge a long time customer to diagnose an issue that would be fixed at their dealership. I let them know that I was going to either have the vehicle fixed or purchase a new vehicle that day. Either way I was planning on spending money with them, either by purchasing a new vehicle that day or servicing the current vehicle. Once they told me i was going to be charged for them to look at my vehicle i decided that I would not be returning to their dealership.

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Recommend Dealer
No
Aug 27, 2018

Lake Geneva Chevrolet Buick GMC responded

We are sorry to hear you had an unsatisfactory experience with us. As a long term customer or a brand new customer, your satisfaction is very important to us. As the Service Manager, I would like an opportunity to discuss with you your experience and see if there is a way to rectify the situation. Please call me at 262-249-5252. Sincerely, Raffaele Service Manager

August 09, 2018

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"awesome"

- jwheaton Verified Customer

Everyone is friendly considerate and just awesome. . My schedule is always tight but you always fit me in when i need an oil change. Thanks so much. 🙃🤗😊😀

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Recommend Dealer
Yes

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