Andrew Nelson

Made an appointment. Work could not be done in one day. Provided ride home and back. Pleasant and knowledgeable, Andrew Nelson. Although the price was huge I didn't feel Work could not be done in one day. Provided ride home and back. Pleasant and knowledgeable, Andrew Nelson. Although the price was huge I didn't feel it was unreasonable. More

by ipage503 Verified Customer Verified Customer

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He was dismissive, inconsiderate, unfriendly, and made me feel uncomfortable and unwelcome throughout our interaction feel uncomfortable and unwelcome throughout our interaction More

by Carol Verified Customer Verified Customer

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I took my van in for vibration. I took three days to get inspected and day and a half to get 2 front tires put on after approval. When I got there Andrew was taking care of a custom I took three days to get inspected and day and a half to get 2 front tires put on after approval. When I got there Andrew was taking care of a customer and I was next. A customer came in about 10 minutes after me. Andrew finished with the first customer and asked I if I could let the other customer go first. I told him no first come first serve. He then proceeded to take care of the guy behind me. He then turned around walked around the corner and starred at me in an aggressive manner. Walked out with the customer to his truck while I waited. I spoke with a manager and explained the situation and I was told by my manger never to take the company van there again. We had three vans going there for service. Very very unprofessional service and for me was all due to the lack of professionalism of Andrew. More

by edwin.delgado Verified Customer Verified Customer

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Didn't get the Job done ,they didn't know what's going on with the car They gave me the diagnosis of the problem but they were not 100% sure so it's a no no with the car They gave me the diagnosis of the problem but they were not 100% sure so it's a no no More

by rosaliasutera Verified Customer Verified Customer

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100 % I get both cars serviced at this excellent place. Thank you all very much. Thank you all very much. More

by yakelinbravocupull Verified Customer Verified Customer

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I would not recommend. They do not communicate communicate. Sales makes promises service makes promises neither one follows through not a good experience. They do not communicate communicate. Sales makes promises service makes promises neither one follows through not a good experience. More

by jack2e Verified Customer Verified Customer

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Extremely disappointed with the lack of communication and customer service at Elder Ford. I have been trying for more than two weeks to get my Ford Escape serviced after the latest recall update caused probl customer service at Elder Ford. I have been trying for more than two weeks to get my Ford Escape serviced after the latest recall update caused problems with my touchscreen. I had no issues with the screen before the update; now it is constantly buggy and unreliable. We stopped at the dealership and spoke with Andrew, who told us he would communicate by text to arrange for me to drop off the vehicle. Unfortunately, that communication has been awful. I have repeatedly tried to coordinate the drop-off, but Andrew does not respond to my messages. We were also told that we were at the top of the loaner-vehicle list, yet nearly two weeks have passed with no loaner and no meaningful update. At this point, I have very little confidence that we are actually being prioritized as promised. A recall update performed by Ford created a problem that did not previously exist, and getting the dealership to address it should not be this difficult. The lack of responsiveness, accountability, and basic follow-through has made this one of the worst dealership service experiences I have ever had. Elder Ford seriously needs to improve its communication and customer care. More

by Greta North Verified Customer Verified Customer

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