Andrew White | Page 2

Marianna Chevrolet GMC responded

Thank you for your continued trust in Marianna Chevrolet GMC. We’re honored that you’ve chosen us again and that you rely on our team to keep your 2016 Acadia running safely and smoothly. Your confidence in us means a great deal, and we truly appreciate your loyalty!

Marianna Chevrolet GMC responded

Thank you for your kind feedback. We’re glad to hear everything went great and that our staff was courteous, prompt, and helpful. We truly appreciate your recommendation and your trust in our dealership.

Marianna Chevrolet GMC responded

Thank you for your honest feedback. We’re glad the vehicle was ultimately fixed, but we truly understand your frustration with the length of time it took. That’s not the experience we want for our customers, and we appreciate you bringing this to our attention so we can continue working to improve.

Marianna Chevrolet GMC responded

We appreciate you sharing that. Working through challenges with patience and a positive attitude is important to us, and it’s great to hear he took care of everything with a smile. We’re glad the issues were resolved and appreciate the opportunity to earn your trust.

Marianna Chevrolet GMC responded

We’re sorry to hear this and understand how important honesty, accountability, and communication are in customer service. That’s not the experience we want anyone to have. Our General Manager, Michael John, will be reaching out to learn more and work toward a resolution. If you’d prefer, you can also contact him directly at 850-394-9337.

Marianna Chevrolet GMC responded

Glad we can make it easy and convenient for your schedule. Being able to drop off and pick up around your workday is exactly what we aim for, and we appreciate you trusting us with your vehicle.

Marianna Chevrolet GMC responded

Michael John Mitchell, our General Manager, will be reaching out to you directly. If you’d prefer, you can also contact him at 850-394-9337. We appreciate the opportunity to talk through your concerns and work toward a better experience moving forward.

Marianna Chevrolet GMC responded

That’s a solid equation. We appreciate the kind words and are glad everything added up to a great experience.

Marianna Chevrolet GMC responded

We’re glad to hear your Colorado’s warranty repairs were handled smoothly. It’s great knowing the team made sure diagnostics were completed, coordinated the work, and kept you updated throughout the process. We appreciate you sharing your experience and look forward to helping again anytime you need us.

Marianna Chevrolet GMC responded

We appreciate you sharing this — two decades of choosing us means a lot. Consistency matters, and hearing that your recent visit with Andrew matched the level of care you’ve come to expect is exactly what we hope for. Andrew’s steady professionalism reflects the way we want every guest to feel when they’re here. Thanks for continuing to trust our team over the years.