Andrew White | Page 2

Marianna Chevrolet GMC responded

Glad we can make it easy and convenient for your schedule. Being able to drop off and pick up around your workday is exactly what we aim for, and we appreciate you trusting us with your vehicle.

Marianna Chevrolet GMC responded

Michael John Mitchell, our General Manager, will be reaching out to you directly. If you’d prefer, you can also contact him at 850-394-9337. We appreciate the opportunity to talk through your concerns and work toward a better experience moving forward.

Marianna Chevrolet GMC responded

That’s a solid equation. We appreciate the kind words and are glad everything added up to a great experience.

Marianna Chevrolet GMC responded

We’re glad to hear your Colorado’s warranty repairs were handled smoothly. It’s great knowing the team made sure diagnostics were completed, coordinated the work, and kept you updated throughout the process. We appreciate you sharing your experience and look forward to helping again anytime you need us.

Marianna Chevrolet GMC responded

We appreciate you sharing this — two decades of choosing us means a lot. Consistency matters, and hearing that your recent visit with Andrew matched the level of care you’ve come to expect is exactly what we hope for. Andrew’s steady professionalism reflects the way we want every guest to feel when they’re here. Thanks for continuing to trust our team over the years.

Marianna Chevrolet GMC responded

We’re glad to hear it. Victoria truly sets the bar high, and it’s great to know her consistent professionalism keeps earning your trust. Having you choose us as your go-to service center means a lot, and we appreciate you taking the time to share your experience.

Marianna Chevrolet GMC responded

We’re glad to hear your visit checked all the boxes — friendly service, professionalism, and getting everything handled on time. Keeping the facilities clean and organized is part of creating an experience you can feel good about, and it’s great to know that trust comes through. Thanks for sharing your feedback.

Marianna Chevrolet GMC responded

It’s completely understandable that you’re disappointed, and you’re right to expect better from us. Your visit started as a recall fix and turned into multiple trips, poor communication about parts and timing, and no transportation solution offered after we caused the issue — that’s not the standard we set for our team. The lack of updates on your vehicle status and the delay in letting you know it was finished are especially concerning, and we’ll be addressing this with our service team so it doesn’t repeat. Our General Manager, Michael John, would like to get in touch because we’d really like the opportunity to speak with you directly, learn more about what happened, and see what we can do to make this right. When it’s convenient, please return his call or reach out to the store and ask for him so we can continue the conversation one-on-one.

Marianna Chevrolet GMC responded

We appreciate you sharing that. Knowing you’ve consistently received quality work and that the team has been able to pinpoint issues and keep your vehicle running right means a lot. Thanks for continuing to trust us — we’re glad to have you with us.

Marianna Chevrolet GMC responded

We’re glad to hear the service has been consistently strong for you over the years, and it’s great knowing Leroy continues to take such good care of you. He really does go the extra mile, and feedback like this means a lot to the team. Looking forward to seeing you again next time!