Andrew Williams
Andrew Williams at Nissan of Bowie
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Andrew Williams

Sales

Nissan of Bowie

2200 Crain Highway
Bowie, MD 20716

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33 Reviews

Industry Experience

21 yrs, 6 mos

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33 Reviews

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33 Reviews of Andrew Williams

May 10, 2022

Dealership Rating
Employee Rating

I received a refund check from Nissan of Bowie for an over payment of my TAG and Title fees, The check was Dated for the 13th of January 2022 and sent to me on the 5th of May 2022. The Check is past th More

by gene.reese
Customer Service
Friendliness
Recommend Dealer
No
May 13, 2022

Nissan of Bowie responded

Mr. Reese, we apologize for the confusion with the refund check. When it was brought to our attention a new check was cut and in your hand within the hour. We value our customers and we are trustworthy, Mr. Reese. We hope that we have earned your future business. ~Dawn Criste, Owner Loyalty Manager

May 16, 2022

gene.reese responded

Dawn, Mistakes happen. When I called the dealership multiple times, only to be connected to different people who couldn't help, and wouldn't connect me to a manager or someone who could help. This speaks volumes about your customer service. The only way this issue got resolved was by me posting on social media about the problem. Your staff needs to do better.

April 13, 2022

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Employee Rating

We purchased a 2022 Pathfinder from Anthony at Nissan of Bowie. They had the exact one we wanted and were able to sell it to us in a matter of hours. No crazy market adjustments, just honest, up front commu More

by Sarah&Kyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Vanchieri

Apr 15, 2022

Nissan of Bowie responded

Chris And Heidi Giddens, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Pete and our sales team here at Nissan Of Bowie. We wish you many miles of safe travels in your new Pathfinder. If you have any questions about the vehicle, please give us a call so that we can schedule a follow-up appointment to review the features of your Pathfinder. We appreciate your business! Stop by to see us any time. ~Dawn Criste, Owner Loyalty Manager

Apr 16, 2022

Nissan of Bowie responded

Hi Sarah&kyle, thank you so much for your positive comments about Nissan Of Bowie! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're happy to help! ~Dawn Criste, Owner Loyalty Manager

October 20, 2021

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Employee Rating

Best customer service, love the energy, was very helpful. Explained literally my whole car didn’t get that kind of service no where else More

by Angie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Vanchieri, Anthony

Oct 23, 2021

Nissan of Bowie responded

It's awesome to hear that you had a great experience, Angie! Your satisfaction is our top priority. If we can be of further assistance to you, please call us at 301/867-6124. Thank you for choosing Nissan of Bowie! ~Dawn Criste, Owner Loyalty Manager

November 15, 2020

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Employee Rating

LEARN FROM MY MISTAKES AND STRUGGLES I AM CURRENTLY GOING THROUGH WITH MY 2020 NISSAN SENTRA. DO NOT BUY CARS FROM NISSAN OF BOWIE ON CRAIN HIGHWAY. I bought a 2020 Nissan Sentra from Nissan of Bowie on Cr More

by BabyTomlinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 17, 2020

Nissan of Bowie responded

Rita, we will not engage with your social media smear campaing. Please take a moment to review the Maryland Lemon Law. Your vehicle was built by Nissan, not Nissan of Bowie. Even on new cars, parts will sometimes malfunction. This is the reason that Nissan backs their product with a warranty. We're happy to help diagnose any issues you may have at this time. Please call me directly to schedule an appointment 410/867-6124. ~Dawn Criste, Owner Loyalty Manager

Nov 24, 2020

BabyTomlinson responded

Dawn Criste you calling my struggle with a lemon car Nissan Of Bowie sold me a smear campaign. Can you answer couple of questions? The car that is currently giving me headaches, where did I purchased it? Did I not drove it for three days and it was TOWED to your dealership because it would not start? Did your service department tells me what was wrong with the car? Didn’t your service department send me an email saying everything was good? My vehicle was built by Nissan, what is your dealership name? So you are finally admitting your dealership SOLD ME A MALFUNCTIONING LEMON CAR? Why didn’t your service department diagnose my car properly while it was at your dealership? After it was TOWED TO YOUR DEALERSHIP. Oh I remember, Dawn Criste the liar stated THERE WAS NOTHING WRONG WITH the CAR. Did you forget your response on Google review about the car you want to properly diagnose now. Until you fixed the problem, whenever the car gives me headaches I am taking it to all car reviews and google reviews To help someone from making the same mistakes I did by buying a malfunctioning lemon car from Nissan of Bowie.

Aug 19, 2021

BabyTomlinson responded

I am back again with more problems from my 2020 problematic Nissan Sentra. Now I am not a mechanic and do not knows about cars. But I do work in the medical field and when a patient comes in for a physical examination they are checking thoroughly (eyes nose, ears, mouth, reflex, examine different body parts and sends to the lab for blood work). Now let’s apply that medical theory to comprehensive checking of my problematic 2020 Nissan Sentra. If the auto body shop is saying they did a “comprehensive checking” of my problematic 2020 Nissan Sentra car on 08/14/2021. I will assume the expectation will be checking everything under the hood of the car to make sure everything is in working order. Now if I came back to pick up my car, oil was not change, sparks plugs was not change, fuel filter was not change. Nothing different was done to my car and I am still experiencing the same problems. Doesn’t that mean Nissan of Bowie is lying and did not touch my car? And that means they knew they sold me a lemon car and are not trying to fix their lemon car. Same car with more problems🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️. Ladies and gentlemen please learn from my horrible mistake and avoid the nightmares I am experiencing. Nissan of Bowie is the worse car dealership in the USA.

September 15, 2020

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Employee Rating

After two agonizing week without a car. After two weeks of suffering as a single mother. After two weeks of calling and asking to speak with the owner of Nissan of Bowie. I finally get a response from goog More

by Rita Tomlinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 17, 2020

Nissan of Bowie responded

Ms. Cole, to date we have found NO issues with your vehicle. Several members of our staff have spoken with you over the last two weeks to ask you to please come pick your Sentra up. Your car only has 260 miles on it; it runs and starts perfectly. There is a process for declaring a car a lemon, that determination can only be made by the factory. We stand firmly behind our findings and invite you to seek a second opinion from another Nissan dealer. We are open until 7pm, please pick up your Senta as soon as possible; failure to do so could result in storage fees. If you have any questions, please call me directl;y at 301/867-6124. ~Dawn Criste, Owner Loyalty Manager

September 11, 2020

Dealership Rating
Employee Rating

September 1 2020 I received an email from Nissan of Bowie stating the 2020 Nissan Sentra car was fine. After two agonizing week without a car. After two weeks of suffering as a single mother without a car. More

by BabyTomlinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 17, 2020

Nissan of Bowie responded

Ms. Cole, to date we have found NO issues with your vehicle. Several members of our staff have spoken with you over the last two weeks to ask you to please come pick your Sentra up. Your car only has 260 miles on it; it runs and starts perfectly. There is a process for declaring a car a lemon, that determination can only be made by the factory. We stand firmly behind our findings and invite you to seek a second opinion from another Nissan dealer. We are open until 7pm, please pick up your Senta as soon as possible; failure to do so could result in storage fees. If you have any questions, please call me directl;y at 301/867-6124. ~Dawn Criste, Owner Loyalty Manager

Nov 24, 2020

BabyTomlinson responded

You found no issues with the car, so why are you asking me to call you directly so it can be properly diagnosed? I picked up the car and not even months later, the car have the same problem again showing this time a malfunctioning warning sign. It runs perfect I wonder why it stop again showing malfunctioning warning? You stand firmly behind your findings, so then you don’t need to properly diagnosed the car. Or less you are lying about your findings. Guys please learn from my mistakes, my struggles and my headaches. Take your car buying somewhere else. Nissan Of Bowie will tell you one thing and you will be stuck with a lemon car.

October 28, 2019

Dealership Rating

Horrible service manager and parts department. Went in on two different occasions to purchase oil filters for my Altima. Stood at the parts counter in a busy service department with zero help. I ri More

by T. Apinosa
Customer Service
Friendliness
Recommend Dealer
No

February 25, 2019

Dealership Rating
Employee Rating

Got excellent serivce from Rome. Rome did an excellent job explaining what were and were not critical items for repair and maintenance. He also ensured that the work was done on time More

by TJUDGE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Nissan of Bowie responded

TJUDGE0, we love hearing that you found Rome to be so supportive during your experience here at Nissan of Bowie. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your story. ~Dawn Criste, Owner Loyalty Manager

February 21, 2019

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Employee Rating

Questionable We spent two hours waiting on Finance. The car did not have an SD card. Were told it would be ordered and it would arrive in 2 days. I called 3 da More

by Rickfoster1171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamal Hayden

Feb 22, 2019

Nissan of Bowie responded

Mr. Foster, thank you for your feedback. I certainly understand your frustration. I attempted to reach you yesterday regarding this issue. Please give me a call at your earliest convenience so that we can get this resolved for you. I apologize for any inconvenience this may have caused. 410/867-6124 ~Dawn Criste, Owner Loyalty Manager

February 21, 2019

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Employee Rating

Purchased a 2019 Nissan Kicks with the help of Eric Murphy. The process from start to finish was hassle-free and Eric was very attentive. More

by TWMEGAMONT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Murphy

Feb 21, 2019

Nissan of Bowie responded

TWMEGAMONT, thank you so much for your top rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We wish you many miles of safe driving in your new Kicks. Please give us a call if we can be of further assistance. ~Dawn Criste, Owner Loyalty Manager

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