Andy Acevedo | Page 17

Service Dept was very good, they both went the extra mile with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have on with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have ongoing issues with this dealership however in regards to how the leasing/financial process was handled. The paper signing with finance seemed not as well-informed as it should be and the credit checks not as clear or transparent. We were leasing the car for me and I asked several times that that be made clear in the payments, notifications, ongoing communication. It has never been corrected - my husband continues to receive all communication and service had the VIN# under my husband’s name. Frustrating, feels like the 90’s. The Sales person who assisted us and took us on test drive was very good, well informed and prepared. More

by PN Verified Customer Verified Customer

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Andy is reachable, professional, and was very helpful during and after the service. Very happy with the gentleman. during and after the service. Very happy with the gentleman. More

by Mohammed.MARAEE Verified Customer Verified Customer

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Excellent service and very friendly staff. Scheduling and reminders are just perfect as well. Thank you Scheduling and reminders are just perfect as well. Thank you More

by ADAM.AFIFI Verified Customer Verified Customer

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Great service, easy to get a ride while waiting, lobby is available with good coffee supplied available with good coffee supplied More

by THARMON03 Verified Customer Verified Customer

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Great service team. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. More

by CKLAVINS Verified Customer Verified Customer

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Unfortunately my last few visits to Mercedes of Portland have felt very different than years past. This was a warranty service appt that was initially declined; they claimed I had a one month warranty on a have felt very different than years past. This was a warranty service appt that was initially declined; they claimed I had a one month warranty on a recently purchased used car. Once approved, I felt it was a "favor" to give me a loaner. I had two dead keys that were replaced when I recently bought it, told they had one new battery? My car was damaged (dented) during the visit, who ever heard of that? When I complained was told "but we are replacing with new parts". Ummm, as expected. And last my car was returned totally dusty on the inside...not sure it was washed. Really disappointed. More

by SUSAN.SMARTI Verified Customer Verified Customer

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Quick, friendly service and quality workmanship. Promptly changed oil and filter in my smart car, and at a reasonable price. Also liked the ambiance and snacks in the waiting area. Promptly changed oil and filter in my smart car, and at a reasonable price. Also liked the ambiance and snacks in the waiting area. More

by mbrawn0 Verified Customer Verified Customer

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Good service. Nice people. BUT my estimated wait times were never even close to actual. Nice people. BUT my estimated wait times were never even close to actual. More

by PAUL.BOURINSKIE Verified Customer Verified Customer

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Work was done as scheduled. Workers l believe did there job How would l know? Workers l believe did there job How would l know? More

by Robert Verified Customer Verified Customer

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And he was clear and concise about the work that was to be done, and it was done in a timely manner be done, and it was done in a timely manner More

by Will Farra Verified Customer Verified Customer

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