Andy Bustos
Andy Bustos at Russ Darrow Mazda of Madison

Andy Bustos | Page 2

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Andy Bustos

January 21, 2026

Dealership Rating
Employee Rating

Everyone at Russ Darrow is always friendly and helpful. I always appreciate the professionalism and knowledge that they show me. I have had 3 vehicles from them and I have been happy with the buying exper More

by SARAH.RECOB
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

January 03, 2026

Dealership Rating
Employee Rating

Andrew and mechanics were ‘ can-do’ attitude with friendly professional manner. Super appreciate Russ Darrow Mazda! More

by marthayork12
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 04, 2026

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

January 01, 2026

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I was in a bind and live 90 minutes away. They were kind, professional, and fit me in for a major repair so I could get home. They are wonderful! More

by SMELODIEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

December 26, 2025

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Thank you for changing my oil, even though I had the appointment time wrong. It was an all around positive experience! More

by Angeline
Service Price Transparency
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Recommend Dealer
Yes
Dec 26, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 23, 2025

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Employee Rating

Very friendly and when things don’t go right they take care of it. Andy has always been helpful More

by Julesinwi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

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I've been there twice for different services and it's been an incredible experience both times. The only place I'll go to in Wisconsin. More

by taylorbang04
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 19, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

Dealership Rating
Employee Rating

I called the dealership to get new tires. They said they had them in stock. I drove through a winter storm and they did not have the tires. About two weeks later I had a flat tire and the car More

by JOELWADE70
Recommend Dealer
No
Dec 19, 2025

Russ Darrow Mazda of Madison responded

Joel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Zinniel nicholas.zinniel@russdarrow.com

Dec 22, 2025

Russ Darrow Mazda of Madison responded

Joel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Zinniel nicholas.zinniel@russdarrow.com

December 10, 2025

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Employee Rating

Went in for scheduled maintenance, car was checked over and work was completed in one hour. Very satisfied customer! More

by tfwagner1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 05, 2025

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Employee Rating

The service staff is very kind, competent, and forthcoming. They have been very helpful with my concerns and questions. More

by hregan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 02, 2025

Dealership Rating
Employee Rating

Experience overall was great as always. Took a star off for having to go wander around the whole building to find my car after they texted me it was ready to pickup. It was buried in snow, More

by jennyruetten
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Russ Darrow Mazda of Madison responded

Jenny, thank you for the kind words for Andrew and our service department! We appreciate your comments and will be sure to discuss this with our team. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

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