Andy Green | Page 9

Professional and helpful Andy Green is my sales person and he did a great job never did I feel pressure and I kept everybody late to finalize it. I recommend him and the team. Andy Green is my sales person and he did a great job never did I feel pressure and I kept everybody late to finalize it. I recommend him and the team. More

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My new Cadillac amazing experience This is the first time I consider a Cadillac in my life after 17 years of driving only the top German V8 luxury and performance vehicles. I walked int This is the first time I consider a Cadillac in my life after 17 years of driving only the top German V8 luxury and performance vehicles. I walked into the dealership for the first time not expecting much and was pleasantly greeted by so many staff members. Andy Green was the salesperson that welcomed me to the dealership and introduced me to other members of the team. Andy went above and beyond to answer my questions and facilitate some test drives. I was still unsure if I wanted to get into a Cadillac so I made several trips back to the dealership and each time I went in Andy and the entire staff made it clear to me that they were all about customer satisfaction. In the 25 years I’ve been driving I have yet to meet a team that was as generous and gracious as theirs. Not at Mercedes, BMW, AUDI, Porsche, Lexus, Toyota, Honda to name a few companies I’ve dealt with. Additionally, I was shocked at how nice the CT6 Platinum and Escalade actually felt to drive. Joe Nozil from the loaner department gave me an Escalade to drive for the weekend with no questions asked and I came back from a long weekend trip absolutely in love with the truck. Since the vehicle I wanted wasn’t available yet he gave me another loaner that ended up being a Platinum Escalade and pretty much sealed the deal. The way the sales and service departments worked together was like no other dealership I’ve ever experienced. The entire process was seamless and the generosity Andy and Joe gave me was above and beyond what anyone needs to do at a car dealership. Even if I wasn’t in love with my new Cadillac I would of still bought a car from this dealership due to the unexpected way I was treated from beginning to end. The closing process was also extremely smooth and pleasant. The manager Jeff Cawood and finance manager Scott Estes also made me feel like family and weren’t as concerned with making the deal as they were in getting to know me on a personal level and being genuine. As a car fanatic whose driven and or owned many exotics from Germany, Britain and Italy, I never thought I would see myself in a Cadillac. But after hundreds of miles behind the wheel of several loaners and the amazing treatment Andy, Joe and the rest of the team exhibited I’m officially hooked on Cadillac and have already began recommending them to my large network of car enthusiast, family, friends and colleagues. GREAT JOB Andy and team, Suburban, Cadillac and General Motors you have won over one of the biggest car fans around! Thank you :-) More

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The car I wanted at the price I wanted to pay I recently relocated to Detroit from Atlanta for my job and decided my new 30 mile commute was too much for my lifted truck I shipped up from Georgia. I recently relocated to Detroit from Atlanta for my job and decided my new 30 mile commute was too much for my lifted truck I shipped up from Georgia. After doing some research and driving my first CTS I fell in love and started searching the area for the perfect one. I visited 5 different Cadillac dealers and did countless hours of online searching to find the exact model and color I wanted. The drive out to Suburban in Plymouth wasn't very convenient to where I work or live but they had two units near my budget and liking so I took off work early one day and made the trip. I met Andy in the showroom and he took me on a lot tour to look at and drive the two I was I retested in. He was very helpful and extremely nice but most importantly was eager to fight the boss to get me the car at the price I was willing to pay (being realistic based on market values of course). Once we agreed on the deal I filled out a one page app and went on my way. The next day he called to let me know all was good and delivered my car to my house an hour away from the dealership. I've had the car for 5 days and couldn't be happier. Thanks Andy! And I will definitely be back next spring to upgrade my wife's SUV. More

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A Satisfied Customer I recently bought a used car at Suburban Cadillac. It was a good experience. Everyone I encountered was very professional and did a great job. I was p I recently bought a used car at Suburban Cadillac. It was a good experience. Everyone I encountered was very professional and did a great job. I was pleased with my experience at this dealership, and I'm very happy with my car. More

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Quick & Painless Dan O'Mara took the stress out of buying a car. In the past I have always dreaded the hours at the dealership and the ongoing back & forth. I was able Dan O'Mara took the stress out of buying a car. In the past I have always dreaded the hours at the dealership and the ongoing back & forth. I was able to do my deal with Dan over email and he had everything prepared when I arrived and I was in and out of the dealership in under an hour! Best experience yet! More

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Love my new car Drove up from Columbus Ohio to look at a CTS-V. The sales staff were all friendly. Bought the car. Was very happy with the way everyone treated my fam Drove up from Columbus Ohio to look at a CTS-V. The sales staff were all friendly. Bought the car. Was very happy with the way everyone treated my family and myself. Top notch! More

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Problems with car, but Suburban made it right I had a lemon, a beautiful 2016 CTS that just had a lot of problems right away. That was frustrating and it happens. But Suburban Cadillac Plymouth wa I had a lemon, a beautiful 2016 CTS that just had a lot of problems right away. That was frustrating and it happens. But Suburban Cadillac Plymouth was always professional, went out of their way to make it easier on me, getting me loaners, bringing them to my work. Eventually, they replaced the whole car with a 2017 model, and they made sure I got what I wanted. New car is superb right now. I'll drive across town to see Suburban. More

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Complete xx I purchased a used vehicle from them and got completely taken advantage of. Yes, I understand part of it was my fault but it was also the dealerships I purchased a used vehicle from them and got completely taken advantage of. Yes, I understand part of it was my fault but it was also the dealerships fault. They knew I needed a car badly and they sold me the biggest xxx on the lot bc they wanted it gone. So why not sell it to a young dumb and inexperienced car buyer. More

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Andy Green was outstanding again Service was excellent as usual. Andy is extremely helpful and ensures you get the vehicle you want. Scott Estes does an outstanding job in finance de Service was excellent as usual. Andy is extremely helpful and ensures you get the vehicle you want. Scott Estes does an outstanding job in finance department as well. All in all always a good experience with these guys. More

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Not an Honest Car Dealership We contacted Suburban Cadillac of Plymouth back in February to purchase an escalade for my mother. The particular vehicle was not in stock so we place We contacted Suburban Cadillac of Plymouth back in February to purchase an escalade for my mother. The particular vehicle was not in stock so we placed a deposit and ordered a vehicle. The sales person, Andrew Green, contacted us on May 27th to let us know the car was in stock. As with her previous escalade we decided that the tax benefits made it advantageous to lease this particular vehicle. Andrew Green emailed us on May 28th confirming the rate would be 3.17% on a 39 month lease and we opted to move forward with this option. The following day I spoke with Mr. Green and he quoted a monthly payment of 1311.12. We advised Mr. Green that based on the purchase price of 87,839.87 and 51% residual value that payment corresponds to a rate of almost 4.500%. He insisted that our math was wrong and that we were in fact getting a rate of 3.17%. After escalating the issue to the sales manager, Chris Chambers, he advised that although we qualify for the best rate, and that rate was available, it was corporate policy to arbitrarily markup the rates on the new escalade model. If that were the case why did your associate email us a 3.17% rate? It seems that Mr Green, Mr Chambers, and the Suburban Group were banking on the fact that most consumers have no idea how to calculate a lease. I have dealt with a lot of very honest car dealers and it seems this dealer is in the business of doing high pressure bait & switch transactions. The salesman, Andrew Green, continually pressured my 60 year old mother to come in and sign that papers and told her if she didn't sign within 24 hours the deal was off the table. In the end we passed on the car deal and re-ordered with a more reputable dealer. Do your self a favor and avoid Suburban Cadillac of Plymouth. We all miss the good ole days when it was Don Massey. More

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