Andy is very personable which goes a long way for me.
My experience was nothing short of professional, efficient and honestly enjoyable. This is my second time purchasing here and next time I purchase I
My experience was nothing short of professional, efficient and honestly enjoyable. This is my second time purchasing here and next time I purchase I’ll be asking for Andy
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by moonyj2k1
Lovely dealership!
Nice service folks. Andy was great. Everybody treated me so nice! I didn’t expect to buy a car but it worked out so well.
Nice service folks. Andy was great. Everybody treated me so nice! I didn’t expect to buy a car but it worked out so well.
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by takisha.wiggins
Aug 21, 2025 -
Mercedes-Benz of Owings Mills responded
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. We hope you have a great day!
Andy eas very helpful and patient throughout this entire
process and was the very best. I am so happy
process and was the very best. I am so happy
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by curlywon7
Jul 02, 2025 -
Mercedes-Benz of Owings Mills responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
If I could zero stars I would.
Horrible experience with Andy Ji. After harassing me to come out for a test drive, the car was not ready to go, Andy did not know how to operate it,
Horrible experience with Andy Ji. After harassing me to come out for a test drive, the car was not ready to go, Andy did not know how to operate it, he abruptly walked away to use the bathroom in the middle of a conversation and magically the car sold minutes after my offer was not accepted. A waste of 2.5 hours of traveling to the dealership and the most unprofessional way of doing business I have ever experienced. Spoke with manager and got a “ sorry, “ but that does not make the experience any better. Run far away from Andy Ji and this dealership, as they are a waste of time and energy!
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by MultiBMW
Jun 20, 2025 -
Mercedes-Benz of Owings Mills responded
MultiBMW,
We sincerely regret that your recent experience with us did not meet your expectations. Your feedback is important, and we take it seriously. We understand your frustration with the outcome, especially after traveling to visit us. Based on our records, Andy had communicated with you over several days prior to your visit and shared that the vehicle was priced competitively, with limited room for negotiation, due to strong interest from multiple customers. That information was conveyed clearly and documented. Out of respect for your time and interest, we held off another serious buyer to give you the first opportunity to purchase the vehicle. You made an offer well below the asking price, which we declined. We did, however, counter with a $300 discount in good faith. After you chose not to proceed, you later texted Andy offering to buy the car for less than our discounted price, which we also respectfully declined. At that point, we honored our commitment to the next customer, who promptly came in and purchased the vehicle at the listed price. Once the transaction was completed, our manager Tony personally called to inform you, and he also listened to and acknowledged your concerns. Regarding the other aspects of your visit, such as the timing of vehicle readiness and the perceived lack of professionalism, we take full responsibility for any part of your experience that felt disjointed or unwelcoming. We are actively reviewing those details internally to ensure they are not repeated. While we understand this experience was disappointing, our team did act with transparency and fairness throughout the process. We’re truly sorry it ended in frustration and hope this helps clarify the sequence of events. If you would like to discuss this further, please feel free to reach out to our General Manager, Jonathan Logue. He can be reached at 410.559.5512 or lonathan.logue@mileone.com. We wish you all the best in your continued vehicle search and appreciate you considering us.
Andy was extremely helpful!
I was navigating dealing with monthly payments that were far overpriced and heavily doubtful of how he may have been of assistance. Fortunately, Andy
I was navigating dealing with monthly payments that were far overpriced and heavily doubtful of how he may have been of assistance. Fortunately, Andy did the best that he could, and maintain a professional and welcoming tone throughout the entirety of the process. Andy is an amazing representative of this dealership and deserves a raise.
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by Destiny
Jun 18, 2025 -
Mercedes-Benz of Owings Mills responded
Hi Destiny, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Greatest customer service, attentive, caring and always
willing to help. Andy made the experience of buying a car as easy as buying a coffee. Very welcoming person and funny. He deserves a raise for sure!!
willing to help. Andy made the experience of buying a car as easy as buying a coffee. Very welcoming person and funny. He deserves a raise for sure!!!!
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by Oriana F
Jun 01, 2025 -
Mercedes-Benz of Owings Mills responded
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Andy was very friendly and never was pushy as some car
dealers are. Answered all my questions. Great car buying experience. Well done Andy.
dealers are. Answered all my questions. Great car buying experience. Well done Andy.
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by anthonybryangibson
Other Employees Tagged:
Saad Ali
May 01, 2025 -
Mercedes-Benz of Owings Mills responded
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!
Outstanding service, truly goes beyond for his customers
and made the whole experience enjoyable and smooth.
and made the whole experience enjoyable and smooth.
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by Cho
Apr 04, 2025 -
Mercedes-Benz of Owings Mills responded
Hi Cho, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Apr 07, 2025 -
Mercedes-Benz of Owings Mills responded
Hi Cho, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Andy is an amazing salesman, very knowledgeable, very
professional and very personable and passionate about his job!
professional and very personable and passionate about his job!
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by pwhitaker5
Other Employees Tagged:
Saad Ali
Mar 27, 2025 -
Mercedes-Benz of Owings Mills responded
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
He works so hard.
And try to find best car for me. Very nice guy.
And try to find best car for me. Very nice guy.
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by Zhong
Feb 18, 2025 -
Mercedes-Benz of Owings Mills responded
Hi Zhong, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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