Andy Morales | Page 5

Always very efficient, Always very kind and respectful. Always answer every question with knowledge.and wisdom. Always answer every question with knowledge.and wisdom. More

by CARCADAN42 Verified Customer Verified Customer

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The experience with Volkswagen staff has been incredibly disappointing. Once the sale is made, their attitude shifts completely. They become arrogant, rude, and dismissive—acting as if answering a simple qu disappointing. Once the sale is made, their attitude shifts completely. They become arrogant, rude, and dismissive—acting as if answering a simple question is beneath them. There’s a clear lack of respect or interest in helping you once you’re already a Volkswagen owner. The cockiness and unprofessionalism from the staff are shocking, especially considering how friendly and helpful they are before the purchase. It’s disheartening to see such a drastic change in treatment the moment they no longer need to win you over. More

by Octoberlove05 Verified Customer Verified Customer

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Great customer service, very time friendly,and made you feel comfortable while waiting great experience feel comfortable while waiting great experience More

by TDSHELTON8009 Verified Customer Verified Customer

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Andy and Alex were really great folks to work with. We spoke about what I wanted and what I absolutely did not want and found a perfect medium. We spoke about what I wanted and what I absolutely did not want and found a perfect medium. More

by FALCONSANDY28 Verified Customer Verified Customer

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Excellent service when came in they replaced battery with a new one an truck rides perfect now a new one an truck rides perfect now More

by SHANNELKSMITH.SS Verified Customer Verified Customer

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As a first-time Volkswagen owner, I’m extremely disappointed with my experience at this dealership. The staff were unprofessional, dishonest, and consistently failed to return phone calls or respon disappointed with my experience at this dealership. The staff were unprofessional, dishonest, and consistently failed to return phone calls or respond to emails regarding my concerns. I’ve never dealt with a dealership that shows such a complete lack of follow-up after a purchase. Their disregard and disrespect toward customers is unacceptable. Based on this experience, I would not recommend this dealership — or the Volkswagen brand. More

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Best dealership on the block! Mitch is definitely the best in what he does and resolves immediately! He showed us right what we asked for and never said no. Mitch is definitely the best in what he does and resolves immediately! He showed us right what we asked for and never said no. More

by DAISYSOLORIO36 Verified Customer Verified Customer

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Excellent service they have patience and they gave me a good deal with my trade-in truck good deal with my trade-in truck More

by SEBATIAMLUCIA Verified Customer Verified Customer

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Eric was knowledgeable and personable. He wasn’t pushy, and let us decide which vehicle was best for us. The financing process was also open and fair. Highly recommended. He wasn’t pushy, and let us decide which vehicle was best for us. The financing process was also open and fair. Highly recommended. More

by ADAM.RAMENTO Verified Customer Verified Customer

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Andrew was very knowledgeable, very dedicated to his job. He is the definition of a people person. Bought me dunkin donuts made sure my kids were entertained with the tv while we conducted business. Listened He is the definition of a people person. Bought me dunkin donuts made sure my kids were entertained with the tv while we conducted business. Listened to my every needs and wants. Highly recommend going to see Andrew. Has a twin brother in finance Alexander Morales who made the process go by very smooth. Very transparent with paperwork. I am one to not purchased warranties but Alex broke it down very clear and gave me great price i couldnt pass up. If i can rate dealership 10 stars I will. More

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