Andy Tran | Page 10

Clean facility, polite staff, but they I bought a dealer certified used Honda CRV from Russell & Smith. Sudip Patel was the salesperson helping me and my wife around 2 pm on Nov. 30. We ha I bought a dealer certified used Honda CRV from Russell & Smith. Sudip Patel was the salesperson helping me and my wife around 2 pm on Nov. 30. We had a pleasant time looking at the CRV and doing a test drive. We liked the car and started discussing how to purchase. We asked if we could use a credit card. He said no because since 911 there was a banking crisis and this was no longer allowed. We said that couldn’t be true so he went to the manager and came back with the story that a credit card couldn’t be used because it consists of getting a loan to pay off another loan, but that it was OK to use a credit card to pay off the full amount. Then we reviewed a preliminary offer for the vehicle that included installing cross bars on the roof rack. We left and checked another dealer and then came back later at about 6 pm to buy the CRV. At this time Sudip was gone and Andy Tran was helping me. I was told then that the policy is no credit cards allowed at all. So I said I would pay in full with a check. I asked to get it over with quickly and go home but still was required to wait around for the paper work until after 8 pm. However Jed stated we had to go over a bunch of options. I told him I did not want any of them. He explained how it was zero interest loans. I told him I wanted to leave early and would not be taking a loan. He insisted in showing me all the options and making me refuse them one by one. His colleague was in the room too, overseeing the process. My wife called to ask why it was taking so long. I told her I’d be home soon. I told them my wife was making dinner and I wanted to leave. The second sales person in the room said “She’ll have some more time to make dinner”. I just went along and tried to get it over with. They said the car would be ready tomorrow. As I left Andy told me he would call me tomorrow and let me know when it was ready. I was finished about 9 and went home. The next day Saturday Nov.28, there was no call. I called Sudip at 3 pm. and he said the car was ready. I asked why no call. He said he did call at 10 a.m. There is no record in my phone log. I asked him to deliver the car. My back was hurt from a lifting incident early in the day and I didn’t want to drive there a 3rd time to get the car. He said they couldn’t do that because customers buying pre-owned certified cars need to sign papers at the site. I asked why they didn’t have me sign it last night since they kept me so long? He didn’t answer that. He said it was too busy to make a delivery. I told him I would cancel the check and buy a car from another dealer. He said he would call back. Then I got a call from Andy that they would bring the car by at 7 pm. When they brought the car the roof rails were not installed. Andy told me the dealer was closed on Sunday so it couldn’t be done until Monday. I said I would bring the car back on Monday. Andy said he would call me Monday. Monday Nov. 30 came and there was no call by 3 pm. I called and emailed to the dealer and Andy. Andy called back and said he would be able to get me a loaner car at 5:30 and would have the rails installed. On Wednesday December 2, I was told my car is ready and went to pick it up. Since Monday Andy took good care of me and the loaner car was great. I gave a written letter to the used car sales manager on Dec. 1. He said he would present it to the Director. I was never contacted with a response. I also never received the customer survey that was promised when I paid for my car. More

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Overall feedback is good Overall feedback for Andy Tran is good and he helped in all manner he could. It was his first car he sold to us. Thanks for all your help & Memo Tores Overall feedback for Andy Tran is good and he helped in all manner he could. It was his first car he sold to us. Thanks for all your help & Memo Toress's help too. Though there were few initial issues for financing and later we had to arrange our own financing . More

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Awesome Team!!! What a dealership!!! Courteous, friendly, caring, and very attentive to the customer's needs. I have never walked into a dealership and experienced t What a dealership!!! Courteous, friendly, caring, and very attentive to the customer's needs. I have never walked into a dealership and experienced this treatment. Awesome!! Teamwork makes the dream works More

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Great staff and helped with better purchase experience I have bought New Honda CRV 2015 and this is my first car, and when I arrived at this dealership they approached and explained me with good profession I have bought New Honda CRV 2015 and this is my first car, and when I arrived at this dealership they approached and explained me with good professional manner. They were really helpful in making my decision to purchase a car and assured to be in my budget. My sales representation Andy Tran was really helpful in my end to end process at dealership and to seal the deal. He ensured that I am comfortable in every aspect of the process involved. Would definitely recommend this dealership to my friends and colleagues. More

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Experience My experience was awesome and the two new trainees were very helpful in helping me find a car of my choice. They were very friendly and knowledgeable My experience was awesome and the two new trainees were very helpful in helping me find a car of my choice. They were very friendly and knowledgeable of their work. I really enjoyed the professionalism that each of them brought to the table. More

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