Andy Tran | Page 9

Great customer service! First time with this dealer, my wife and have great experience. Andy spent a lot of time to explain the features of the car which we were interested. First time with this dealer, my wife and have great experience. Andy spent a lot of time to explain the features of the car which we were interested. No pressure, no hassle. We decided to buy a new minivan from them. We would highly recommend Russell & Smith Honda, especially Andy. Thank you very much! More

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Excellent service from start to finish I was looking to replace my primary vehicle in a relatively short timeframe (decision made to buy a new vehicle Friday, started researching late Frida I was looking to replace my primary vehicle in a relatively short timeframe (decision made to buy a new vehicle Friday, started researching late Friday). My budget was at 25k. While there are a lot of options, I needed the performance. In the past I’ve owned Hondas, and my family is a Honda family. I’ve personally owned a Civic, del Sol VTEC, Element, and an S2000, so I’m pretty biased to Honda. I researched and decided the Civic Si was the car for me, so I checked True Car on Satuday and Andy was the first to respond out of many many dealerships. He gave me a price that worked with my budget and set up a test drive for this morning (Monday). I show up and Andy greeted me pretty enthusiastically. We went over some preliminaries - do you have a trade-in, do you have the keys, do you still want the Civic, and then Nelson came over to do the test drive. Nelson and I go outside and do the obligatory walk around the car, and showing me (pretty thouroughly) all the features the car has to offer. During the test drive, He goes on to show me all the interior features and wizardry of the new Si. When I did my research online, I saw videos of walk-throughs so I was familiar with some of what Nelson was showing me, but it’s different when you’re actually touching the car. Test drive was great, I got to experience the different modes the car had and was pretty satisfied with how the car performed. We pull back into the parking lot, and Nelson proceeded to show me more features of the car (reverse camera, DRL lights, back-up camera, phone pairing). After getting educated, it was back to talk to Andy about numbers. He provided me a figure for my trade-in and why the number was what it was, and broke down all the costs for the new car. No hidden fees, no up-sell, just numbers. I told him I had a pre-approval check from my bank. He asked the rate I was paying and asked if I could give him the opportunity to see if he could beat the rate. I stuck with my guns initially and said I was going to stick with my bank, but he overcame my objection and said that if I agreed to the cost of the vehicle and if he could meet or beat the rate, would I agree to giving him the chance to beat it. Against my better judgement I agreed, but it actually worked in my favor. Waited a bit as the finance manager Nicholas worked his magic (have to call the banks). After awhile Andy comes out with Nicholas so we can take care of the financing end of things. Things went pretty well, I was able to secure a lower rate than my bank offered, and got more services for the amount I was going to pay anyway. We went over the terms and what my next steps were and also timing of events (insurance, first payment). After that was finalized, it was one more education session with Nelson, but only to go over a new ownership checklist. He showed me how to open and close my hood (which I laughed at, but apparently some people don’t know how to perform that function), and some other obligatory items. All in all I have to say that this has been one of the best experiences I’ve had at a dealership. Everyone was professional and courteous, and at no point did I get the pushy salesman vibe, nor did I feel I was forced into anything. Didn’t feel the need to haggle on the cost of the car because I feel like I got a fair price. Everyone’s got to make money, and I have other things I can put my energy to than nickle and diming someone who I may need to go back to. With the experience I had from start to finish, I definitely feel I got the value for the price I paid. More

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Great help in purchasing our vehicle We had purchased our CRV from Russell/Smith in past, and had a great experience. This time, we were looking for a van, and were helped by Andy Tran. A We had purchased our CRV from Russell/Smith in past, and had a great experience. This time, we were looking for a van, and were helped by Andy Tran. Andy is a great person to work with. He was prompt in answering all questions and worked very hard to get us our vehicle. Unfortunately, we were time constrained due to expiring Honda Financing deal and couldn’t wait to get the right color so ended up purchasing it from another dealer. Andy’s response to it has been very positive and professional. More

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Ask for Andy, Dino for a Fair Deal. Andy our salesman, and Dino manager handled our deal with professionalism, respect and integrity. Andy certainly earned our business patiently dealing Andy our salesman, and Dino manager handled our deal with professionalism, respect and integrity. Andy certainly earned our business patiently dealing with our offers until all parties were satisfied. My wife and I wanted a new Odyssey and at a fair price. Our trade-in price was met. Our offer was accepted. I buy a lot of cars and this by far was one of the best experiences in car buying. Thank you Andy. Really appreciate you. More

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Purchased new vehicle Andy contacted me initially when we first started looking for cars on the internet. Later, Memo and Andy helped me land a deal on Accord EX-L Nav. An Andy contacted me initially when we first started looking for cars on the internet. Later, Memo and Andy helped me land a deal on Accord EX-L Nav. Andy arranged for the particular vehicle from another source and made appointment for the finance guy. Once we got to the dealership at the appointed time, he was ready for us and patiently went over all the features of the car. On the way home with the new car, I noticed that the blind spot monitor was not working. Andy went and sat in an Accord at the dealership and guided me step-by-step over the phone telling me exactly what screen I'd be looking at, and solved the issue. I am very impressed by Andy. If you are looking for somebody who is very customer oriented and knowledgeable, look no further than Andy! More

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18 pilot Called andy & he gave a great deal. We went to the dealership & both andy & dung were great. Took care of us with everything which was smooth & fast Called andy & he gave a great deal. We went to the dealership & both andy & dung were great. Took care of us with everything which was smooth & fast and we got a great deal on 2018 Honda pilot. More

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Rockstars! I had such a great experience with everyone at Russell and Smith. Andy made the process so easy. He was amazing. Nick explained the financing and war I had such a great experience with everyone at Russell and Smith. Andy made the process so easy. He was amazing. Nick explained the financing and warranty options clearly. He was patient and wasn’t pushy at all. Ed explained all of the features of my new car and answered all of my questions. They were all so awesome! Thank you so much! What a great team! More

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First time buyer Andy Tran from sales was great overall! I had a terrific experience as a first time buyer. Very kind, enthusiastic, and thorough. He helped me pick th Andy Tran from sales was great overall! I had a terrific experience as a first time buyer. Very kind, enthusiastic, and thorough. He helped me pick the color of my car. He also made sure we were comfortable and taken care of the entire visit. I'm satisfied with my experience! More

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Andy is the man! Andy Tran was a great salesperson, who worked hard with my dad to make sure I got the car I wanted. Moreover, he was willing to address any issues I h Andy Tran was a great salesperson, who worked hard with my dad to make sure I got the car I wanted. Moreover, he was willing to address any issues I had. Lastly, I know he will continue to help me with anything else I need going forward, which is the true mark of a good salesperson. Thank you for going the distance before and after the sale Andy! More

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Wonderful experience My mom and I have gone to different dealerships to browsing vehicles that met our budget and understand our needs. But none of them Are promised like My mom and I have gone to different dealerships to browsing vehicles that met our budget and understand our needs. But none of them Are promised like what they said . I have to say that my experience that I had with Mr Andy Tran was phenomenal.We both end up purchased our CR-V from him becuase of his sincerity and passion product knowledge of the vehicles which persuaded us to purchase a vehicle from him . I hate going to dealership but he make us great buying experience and the process more efficiently. Im truly appreciated his passion and enthusian . More

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