Angel Ascencio

I had an amazing experience buying my Toyota Supra at Toyota of Hollywood. From the moment I walked in, everyone was friendly, professional, and genuinely interested in helping me find the right car with Toyota of Hollywood. From the moment I walked in, everyone was friendly, professional, and genuinely interested in helping me find the right car without any pressure. The sales team was knowledgeable about the Supra and took the time to answer all of my questions, explain the features, and make the entire process smooth and stress-free. The financing process was straightforward, and they kept me informed every step of the way. When I finally drove off in my new Supra, I couldn't have been happier. The customer service was outstanding, and it's clear they truly care about their customers. If you're looking for a great car-buying experience, I highly recommend Toyota of Hollywood. I'll definitely be back for future purchases and service! More

Report | Print

I took my car in for a test, lost stuff. Today their employees arrive early took my high gear hunter game cart around 7 am while I try to take car in to sync ecu with ecm since they are the Today their employees arrive early took my high gear hunter game cart around 7 am while I try to take car in to sync ecu with ecm since they are the only people who’s authorized to do it, when I talk to their supervisor he said 2k. It may have other issues due to electrical part, but I will never buy or drive any if their cars in the future. More

Report | Print

My experience with Toyota of Hollywood has been extremely frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an frustrating and unprofessional, particularly with their Finance Department and post-sale customer service. At the time of purchase, I was sold an extended warranty. Approximately 8 months later, after selling the vehicle, I requested cancellation of that warranty. I personally provided all required documentation, including official proof that the auto loan was fully paid off. I was clearly informed that the refund would be processed and mailed to me within 3 months. It has now been over 4 months, and I still have not received the refund check. During this time: • I visited the dealership 3–4 times in person • Each visit required waiting over an hour just to speak with someone • Managers and finance representatives do not respond to messages or follow-ups • I received no clear timeline, no confirmation, and no resolution • Each visit resulted in excuses rather than action This is not a minor delay — this is a complete failure to handle a legitimate financial obligation. Once the sale was completed, the level of service dropped significantly, and my issue has been repeatedly ignored. I expected far better from a Toyota dealership. This experience has seriously damaged my trust in Toyota of Hollywood, and I would strongly caution potential buyers to be aware of how post-sale issues and warranty cancellations are handled here. I am still waiting for a refund that should have been issued months ago. More

Report | Print