Angel Espinosa | Page 3

Maybe this is why inflation is so high! ? I took my GMC Sierra to Fountain GMC to have them fix three things, A clogged AC drain line, a squeak coming from the back of the vehicle and an oc ? I took my GMC Sierra to Fountain GMC to have them fix three things, A clogged AC drain line, a squeak coming from the back of the vehicle and an occasional slip in the transmission. I have an extended warranty and I was told they would contact the warranty company and call me back with an estimate. I assumed that I’d get a call that day but it was the next morning, I was told that the warranty was good and the charge would be a $100.00 deductible but it wouldn’t cover the AC drain line and that would be $250.00 to fix. I was told that if I approved the work it would be done in two days (a total of 4 days from when I brought, he vehicle in). Being without a car for 4 days was a “pain” but I agreed. Fountain called me the next afternoon and said that it was going to take longer and the vehicle would be ready in 4 additional days or a total of 8 days. I can’t be without a car for 8 days and I had a trip to South Florida planned for the day I was “supposed” to get the vehicle back so I told them to not do the work and I’d come and get the car. When I got there to pick up the vehicle, I was told that because I choose not to do the work they couldn’t charge the extended warranty company for the diagnostics and I would need to pay for that, it was a $500.00 charge. I told them that we had an agreement, I would pay for the service and they would do the service in 4 days… they failed to live-up to their end of the agreement so I wasn’t paying! After a “back and forth” I won that battle. Incidentally, the transmission wasn’t “throwing a code” so I was told there wasn’t anything they could do, the backend squeak was being caused by bad rubber body mounts and the clogged drain line was, just that. So, what was the $500.00 diagnostics for??? On my drive home I stopped by a Firestone Tires Plus store and asked if they could fix a clogged AC drain line. They said, no problem… I asked how much it would cost and they said $20.00 if that was all I needed but, if I was getting additional work they would do it for fee. I had them clear the drain line, it took a total of 30 seconds after they got the vehicle in the bay. Remember, Fountain wanted $250.00 for that service!!! I will never go back to that dealer!!! More

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It was a great experience. and the staff was friendly and helpful. My Salesperson was extremely proficient and productive. and the staff was friendly and helpful. My Salesperson was extremely proficient and productive. More

by slmgraham29 Verified Customer Verified Customer

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Terrible customer service, I have called for a week to try and get someone to help me, I love over 3 hours away, and can’t stop by or I would, my brand new truck is broken and no one will call me back or try and get someone to help me, I love over 3 hours away, and can’t stop by or I would, my brand new truck is broken and no one will call me back or help me out, the truck was broken when I purchased it, I didn’t notice till the next morning it was on the passenger side where the salesman was sitting. I have sent pictures and videos still no response or help. Very very disappointing. More

by dustin.whitney Verified Customer Verified Customer

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Most was good but I am still waiting for my money you must have got title by now I don’t see car on lot anymore.So a check for 7000.00 I hope is on the way must have got title by now I don’t see car on lot anymore.So a check for 7000.00 I hope is on the way More

by mconnelly217 Verified Customer Verified Customer

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Amazing friendly sales rep. Did his job and more very pleased with the way we were treated. Did his job and more very pleased with the way we were treated. More

by NFARD Verified Customer Verified Customer

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Excellent service, attention and handling to get you offers. Very grateful for the car i get. offers. Very grateful for the car i get. More

by acolon3730 Verified Customer Verified Customer

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The workers there were receptive with out pressuring you . They took their time to explain everything to us . . They took their time to explain everything to us . More

by clivej019 Verified Customer Verified Customer

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Excelente vendedor me ayudo a conseguir el mejor negocio para poder comprar mi nuevo carro gracias y recomiendo este vendedor 100% para poder comprar mi nuevo carro gracias y recomiendo este vendedor 100% More

by r2rp2001 Verified Customer Verified Customer

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Great dealership good people work their very clean nice suv and truck and cars I will be back suv and truck and cars I will be back More

by montgomeryt67 Verified Customer Verified Customer

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Hannah and the whole team made buying so easy. She answered all of our questions via email so that when we arrived, everything was ready to go. I am not sure I have ever spent so little time at She answered all of our questions via email so that when we arrived, everything was ready to go. I am not sure I have ever spent so little time at a dealership purchasing a cart. The paperwork was ready for our signatures, and the truck was cleaned up and ready to go. Hannah was knowledgeable about the features of the vehicle and was able to show us how everything worked. More

by lisafountain Verified Customer Verified Customer

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