Angel Perez

Nice people with sales-predatory tendencies! Do not trust Herman, the office manager or person in charge of finance - seemingly nice people who do not have your best interests. Here are three ma Do not trust Herman, the office manager or person in charge of finance - seemingly nice people who do not have your best interests. Here are three major reasons to be leary of VW Dublin. rate First, I arrived with a pre-approved 5-year loan at a 4.99 percent interest rate and left with a 6-year loan and 5.50ish interest. They did not clean the car, and I did not notice it until I arrived home. As a teacher of 29 years, I always operate with the students' best interest. I clearly made the mistake of believing that I could trust VW Dublin staff not to violate my non-negotiables. When I was presented with the final monthly payment, I was under the impression that it would be over 5 years and did not consider computing numbers - I made the mistake of trusting them. Second, I was told that the car was being "prepared" for me to take home. While I was signing papers, Herman walked up and said that for $20 extra per month, I was under the impression that I was signing up for a 5-year loan and that the car would be washed of the sticky, dried-up chemicals on the hood and front grill. Essentially, the "top-notch interior and exterior detail would be an "enhancement" to an already washed/clean car. After signing, Herman graciously walked me to the service department to schedule the "detail." It was there that I learned that I could not redeem the detail service at any VW dealer and was told to essentially suck it up, buttercup; you already agreed and signed the contract. Initially, Herman told me that I could drop off the car and would be issued a loaner, BUT the Service guy said that I would have to wait for 5-8 hours in the lobby, NO loaner. Herman whispered, "I will try to get you into something." When I got home, I noticed that the front was not washed, and it was quite the sticky substance. Shame on me for not checking! Shame on me for trusting VW Dublin. Shame on VW Dublin for the subpar predatory customer service. Third, I was ushered to the car, congratulated, and it was not until late at night that I realized that I was NOT given a copy of the sales contract. I made the mistake of telling Herman that I was wrapping up summer school and needed to return home to grade. More

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Don't buy from them! !!! Purchased a 4 year old Volkswagen Atlas Cross Sport. The Dealer misrepresented the car's quality and defects, and the Dealership professionalism, !!! Purchased a 4 year old Volkswagen Atlas Cross Sport. The Dealer misrepresented the car's quality and defects, and the Dealership professionalism, Although it was sold "as is" , I expected that they would be selling a quality vehicle. I made the mistake of simply driving it around town, but after purchase, realized that it needed both shocks and struts, while they misrepresented the sqeaking brakes by saying they all do that, and I'll get used to it. By reading the internet, i found out I could get rid of the squeak by changing the brake pads to ceramic, which I did! From beginning to end, the buying experience with this dealer was a nightmare! More

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This dealership provided one of the worst customer experiences I have ever had. After the test drive, the manager behaved in a very unprofessional manner and even threatened me, stating that if I did experiences I have ever had. After the test drive, the manager behaved in a very unprofessional manner and even threatened me, stating that if I did not purchase a vehicle from their dealership, they would somehow damage my credit history. I found this behavior intimidating and completely unacceptable. Customers should be able to explore their options and make purchasing decisions without pressure, threats, or harassment. The staff demonstrated poor customer service and a lack of professionalism throughout the process. Based on my experience, I would not recommend this dealership to others. More

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Friendly staff very knowledgeable and easy to work with. I am so happy with my purchase from Dublin VW and will be referring all my friends and family looking for a new or used vehicle. I am so happy with my purchase from Dublin VW and will be referring all my friends and family looking for a new or used vehicle. More

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I recently visited Dublin Volkswagen, and I was impressed with how smooth and stress-free the entire experience was. The staff was friendly, knowledgeable, and genuinely focused on helping rather than pressu with how smooth and stress-free the entire experience was. The staff was friendly, knowledgeable, and genuinely focused on helping rather than pressuring. The showroom was clean and organized, and the team took the time to answer all my questions thoroughly. Overall, great customer service and a dealership I would gladly return to or recommend to others. More

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