xxxxx Brandy Norman and Mark Hatefy, processed an unauthorized charge of $1,500 on my debit card without my knowledge or permission THE DAY AFTER I decided not to purchase a car from them, and without me ever signing any kind or purchase agreement. I gave them my card and my drivers license so they could run my credit. They could have processed $3,000, so why only $1,500? Because Brandy Norman thought she could get away with it. I changed my mind before signing an agreement, so they thought they would just reach in to my bank account and take $1,500 out of it and keep it in case I didn't notice. Shady. When I discovered what had happened two weeks later and called to ask for a refund, the receptionist Jessica Quinones tried to get rid of me by sending me to voicemail, then Mark Hatefy, Finance Manager, hung up on me, and finally Jessica Quinones put me on hold for AN HOUR. Then Jessica Quinones, Receptionist said they they were going to process it at the end of the month anyway when they do their accounting. Plausible deniability And when I demanded that they process it immediately, Receptionist Jessica Quinones, who claimed to be Mark Hatefy's boss, said she needed my credit card number AGAIN to process it. If they were going to process it anyway, why did she suddenly need my debit number? It has been three days and still no refund has gone through. MARK HATEFY AND BRANDY NORMAN and anyone who chooses to work here and surround themselves with liars and cheaters ARE liars and cheaters. There are no good guys here, because everything goes through the Finance Department, which will cheat you out of anything they think they can get away with.