Extremely unprofessional and unaccommodating.
Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance
Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance paperwork because the finance person wasnt there. Instead of letting us know hours before. We then had to come in the next morning (when my paramedic husband had to be at work. We arrived at opening, which we told them the day before because my husband’s station would be understaffed. We sat there for ANOTHER hour. After asking if they could throw in a couple oil changes for our inconvenience, they said no we don’t do that. Asked about maybe a gas gift card or something. They said no. The day after we brought the car home the oil light came on! I posted a review and was called to have them say they would fill up the cars tank if we changed the review. If the car didn’t even have an oil change how can they be trusted to have actually looked at the car and did maintenance before selling. That question was answered after only having the car a week. The transmission started messing up, it is undrivable, is back at the dealership, and they were going to make us pay half for the part! Will NEVER go back to this shady dealership, and after researching more throughly and speaking with a past employee, they cut corners, don’t do their jobs, and take peoples money. They should be shut down.
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by CarOwner2025
Verified Customer
Verified Customer
Jan 22, 2025 -
Exceptional Motorcar responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Jan 22, 2025 -
Exceptional Motorcar responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Super helpful and informative!
They were honest with me and helped find the best deal for me.
They were honest with me and helped find the best deal for me.
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by BTE
Verified Customer
Verified Customer
Jan 17, 2025 -
Exceptional Motorcar responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Anglea and our team here at Exceptional Motorcar are glad to have you as a customer.
I am very happy with working with Mike and Angela and
finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!!
finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!!
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by lalbsalyers
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Limbaugh
Jan 17, 2025 -
Exceptional Motorcar responded
Thank you for sharing your experience with us! We're happy to hear it went well working with Mike and Angela. We truly appreciate your feedback.
Very good purchase and everyone was great to work with.
Will definitely look to buy from there in the future.
Will definitely look to buy from there in the future.
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by Matt Parrish
Verified Customer
Verified Customer
Other Employees Tagged:
Zach
Jan 16, 2025 -
Exceptional Motorcar responded
Matt, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
This is the third vehicle I have bought, I have been
please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle.
please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle.
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by Leavittj
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Limbaugh
Jan 06, 2025 -
Exceptional Motorcar responded
Thanks for sharing about your experience with Exceptional Motorcar. We appreciate your business and hope to see you again soon!
no high pressure sales.
Very.
Friendly staff. Large selection of new up to dated vehicles.
Very.
Friendly staff. Large selection of new up to dated vehicles.
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by smithrobert1971
Verified Customer
Verified Customer
Other Employees Tagged:
Hannah
Jan 03, 2025 -
Exceptional Motorcar responded
Robert, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Do a good job expediting service.
Have no concerns to be reported.
Would use again.
Have no concerns to be reported.
Would use again.
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by nelssails
Verified Customer
Verified Customer
Jan 02, 2025 -
Exceptional Motorcar responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
A good place to get a car and did a good job of getting
us a loan to met are needs and payments.
us a loan to met are needs and payments.
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by jacobsmallwood15
Verified Customer
Verified Customer
Dec 15, 2024 -
Exceptional Motorcar responded
Thank you so much, Jacob, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!