The service was more than just exceptional,it was
amazing! Zach and Angela’s customer service skills were amazing! Zach worked hard to help me figure out what I could get approved for with my first
amazing! Zach and Angela’s customer service skills were amazing! Zach worked hard to help me figure out what I could get approved for with my first auto loan without lowering my expectations from a car! After a couple days we got me approved for a 2021 Kia K5! I love it! And Angela made sure I understood the papers I was signing and answered all questions I had! I would definitely recommend this dealership to everyone,
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by braydencuster22
Verified Customer
Verified Customer
Other Employees Tagged:
Zach
Feb 03, 2025 -
Exceptional Motorcar responded
Thank you, Brayden, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I was disappointed that the dealer would not accept
outside financing and they would not give me as good of a rate as my credit union. I was then lied to I was told I could not refinance the loan for 6
outside financing and they would not give me as good of a rate as my credit union. I was then lied to I was told I could not refinance the loan for 6 months without penalty and I found that to be a lie after reading the finance paperwork when I hot home. I'm sure it's because they want to make money on the inflated interest rate.
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by Justin
Verified Customer
Verified Customer
Other Employees Tagged:
Hannah
Feb 02, 2025 -
Exceptional Motorcar responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
I wanted to pay cash for a vehicle, they wanted to charge
me $1000 more because I didn't want to finance through them
me $1000 more because I didn't want to finance through them
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by ryanmiller2080
Feb 01, 2025 -
Exceptional Motorcar responded
Thank you for your review. We're sorry your visit didn't go as planned, Ryan, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Feb 01, 2025 -
ryanmiller2080 responded
No need, live and learn. And, I've learned your company is the worst possible place to buy a vehicle. Nothing has gone smooth. Can'r set up my payment account thru ALLY, and they don't know what the hell is going. You're the worst vehicle experience I've ever had!!
I called the dealer to see if there was a truck in my
price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home....
price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home....
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by prosserorin5
Verified Customer
Verified Customer
Jan 27, 2025 -
Exceptional Motorcar responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great overall experience from Hannah in sales and the
rest of team there. Worth the drive for an exceptional truck buying experience.
rest of team there. Worth the drive for an exceptional truck buying experience.
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by coreyskidoo
Verified Customer
Verified Customer
Other Employees Tagged:
Hannah
Jan 23, 2025 -
Exceptional Motorcar responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Extremely unprofessional and unaccommodating.
Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance
Not only did we sit in the dealership for hours to be told they had a new manager that started that day and didn’t feel comfortable doing the finance paperwork because the finance person wasnt there. Instead of letting us know hours before. We then had to come in the next morning (when my paramedic husband had to be at work. We arrived at opening, which we told them the day before because my husband’s station would be understaffed. We sat there for ANOTHER hour. After asking if they could throw in a couple oil changes for our inconvenience, they said no we don’t do that. Asked about maybe a gas gift card or something. They said no. The day after we brought the car home the oil light came on! I posted a review and was called to have them say they would fill up the cars tank if we changed the review. If the car didn’t even have an oil change how can they be trusted to have actually looked at the car and did maintenance before selling. That question was answered after only having the car a week. The transmission started messing up, it is undrivable, is back at the dealership, and they were going to make us pay half for the part! Will NEVER go back to this shady dealership, and after researching more throughly and speaking with a past employee, they cut corners, don’t do their jobs, and take peoples money. They should be shut down.
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by CarOwner2025
Verified Customer
Verified Customer
Jan 22, 2025 -
Exceptional Motorcar responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Super helpful and informative!
They were honest with me and helped find the best deal for me.
They were honest with me and helped find the best deal for me.
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by BTE
Verified Customer
Verified Customer
Jan 17, 2025 -
Exceptional Motorcar responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Anglea and our team here at Exceptional Motorcar are glad to have you as a customer.
I am very happy with working with Mike and Angela and
finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!!
finishing the deal so many other dealerships could not . I am extremely happy with my 2022 Chevrolet 2500 Hd they sold me !! Thankyou!!!!!!
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by lalbsalyers
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Limbaugh
Jan 17, 2025 -
Exceptional Motorcar responded
Thank you for sharing your experience with us! We're happy to hear it went well working with Mike and Angela. We truly appreciate your feedback.
Very good purchase and everyone was great to work with.
Will definitely look to buy from there in the future.
Will definitely look to buy from there in the future.
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by Matt Parrish
Verified Customer
Verified Customer
Other Employees Tagged:
Zach
Jan 16, 2025 -
Exceptional Motorcar responded
Matt, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
This is the third vehicle I have bought, I have been
please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle.
please with the price and the sales members, friendly atmosphere. I would recommend Exceptional for anyone looking to buy a vehicle.
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by Leavittj
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Limbaugh
Jan 06, 2025 -
Exceptional Motorcar responded
Thanks for sharing about your experience with Exceptional Motorcar. We appreciate your business and hope to see you again soon!