Angela Engel
Angela Engel at Norm Reeves Mazda

Angela Engel | Page 4

Service Advisor

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

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5.0
43 Reviews
5.0

43 Reviews

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43 Reviews of Angela Engel

March 22, 2025

Dealership Rating
Employee Rating

Great service. Timely. Informative. Y Y Y Y Y Y Y Y Y Y Y More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Norm Reeves Mazda responded

Thank you for sharing your feedback on our service, Todd. We pride ourselves on timely, informative care and are delighted you experienced that firsthand. Your positive response inspires us to maintain our high standards every day.

March 22, 2025

Dealership Rating
Employee Rating

Very professional and courteous staff. Service was done in timely manner. I didn't wait longer than I was promised when I first came in. More

by AJJEH1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Norm Reeves Mazda responded

Hello! Your comments on our professional and courteous staff are greatly appreciated. We’re committed to delivering prompt and efficient service, and it’s wonderful to know we met your expectations. Thank you for choosing Norm Reeves Mazda and for your thoughtful review.

March 22, 2025

Dealership Rating
Employee Rating

Thank you for solving my problem, everyone is very kind. my car is fine thanks so much More

by carolinaojoslindos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Norm Reeves Mazda responded

Carolina, we're glad we could help you when you were in need. We want every customer to receive the help and care they deserve, and thank you for choosing us. Please tell your family and friends, so we can assist them like we assisted you.

March 22, 2025

Dealership Rating
Employee Rating

I’m and long time customer and the dealership and the Mazda service center take excellent care of their customers. More

by amwilliams75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Norm Reeves Mazda responded

Amazing customers like you inspire us every day! It's a pleasure to serve you here at Norm Reeves Mazda. Until next time!

March 22, 2025

Dealership Rating
Employee Rating

Service is good, but $200 for the 15,000 mileage was higher than expected and took longer to complete than expected. More

by lisa_laport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Norm Reeves Mazda responded

Lisa, we value your honest input about your recent service experience. We understand that the pricing and duration for the 15,000-mile service didn’t match your expectations, and we’re always looking for ways to enhance our processes. We hope you’ll visit us again so we can deliver a 5-star experience next time.

March 14, 2025

Dealership Rating
Employee Rating

The dealer is very productive to get the things done , mean to say never leave the customer without a car they wanted More

by amalaglory2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea Cano

Mar 17, 2025

Norm Reeves Mazda responded

Thank you for rating us 5 stars. It's important to us that our customers find great cars they'll love driving, and our service team is here to keep your ride in top shape, too!

March 13, 2025

Dealership Rating
Employee Rating

Overall excellent. Angela (service advisor) and Josh (technician) are outstanding. I have been returning to them for all my Mazda work for more than 10 years. More

by clint.d.taylor
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel

Mar 14, 2025

Norm Reeves Mazda responded

We're so happy to be celebrating 10 years of service together for your Mazda, Clint! It makes us happy that Angela and Josh could keep up with the satisfying service you've come to expect. Thanks so much, and cheers to another 10 years!

March 13, 2025

Dealership Rating
Employee Rating

I had excellent technical communication with both the service advisor as well as the technician working on my vehicle. More

by Hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Tipton

Mar 14, 2025

Norm Reeves Mazda responded

That's great that your communication about your Mazda went so well, Hay! If you're looking for service once again, we recommend checking out our service specials beforehand. Thanks so much!

March 13, 2025

Dealership Rating
Employee Rating

I am so appreciative for Angela and my entire experience at Norm Reeves Mazda! Recently my Mazda’s battery died, and even after replacing the battery, the car wouldn’t start! I was extremely stressed out bu More

by jordan.leigh.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Norm Reeves Mazda responded

What a relief for you, Jordan! We can understand the utter stress of a dead battery and glad that we could lend a hand by towing your Mazda, giving you a loaner, and fixing your car so you could get back on the road. We're pleased that Angela could make your experience that much bett. Thank you!

March 07, 2025

Dealership Rating
Employee Rating

They do a great job of keeping you informed and the service is usually fast More

by brianguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Dixon

Mar 07, 2025

Norm Reeves Mazda responded

That's so great to hear, Brian! We're pleased that you felt well-informed and that the service seemed efficient. Don't forget that we also have service specials you can consider before you arrive at your next service appointment. Thank you!

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