Angela Fisher | Page 15

I had a really great experience with the dealer and the salesman that helped me through it all salesman that helped me through it all More

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My service advisor was very friendly and helpful. I was told the services I needed would take around 3-4 hours, and it took less than 3. I am very pleased. I will return for my future services. I was told the services I needed would take around 3-4 hours, and it took less than 3. I am very pleased. I will return for my future services. More

by lulegay22 Verified Customer Verified Customer

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I brought the car for oil changes, and I had to wait for 2½ hours. Oil changes usually takes 15-20 minutes. An hour is still passable, but 2½ hours. Judge for yourself if the waiting time is justified. 2½ hours. Oil changes usually takes 15-20 minutes. An hour is still passable, but 2½ hours. Judge for yourself if the waiting time is justified. More

by tbarrantes Verified Customer Verified Customer

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Did great job of helping me get my rear window replaced in a timely matter and affordable. in a timely matter and affordable. More

by LEBULOUS Verified Customer Verified Customer

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Your dealers ship sucks. You cannot remove a wrong email address. I will continue to give bad results until I am removed. I have called the dealership and corporate office to You cannot remove a wrong email address. I will continue to give bad results until I am removed. I have called the dealership and corporate office to complain with no help. I even blocked you and they still come through. I will never buy a car from you. More

by DJNELSON06 Verified Customer Verified Customer

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Angela was determined to help me despite my relocating from Naples Nissan and having confusing warranty paperwork. All ended well because of Angela's persistance in contacting necessary out of area servi from Naples Nissan and having confusing warranty paperwork. All ended well because of Angela's persistance in contacting necessary out of area service vendors. Comfortable and clean waiting area. Thanks so much. More

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They forgot to put the front piece of the bumper back on my car after servicing it. I had no idea what the piece of plastic was laying on my front seat, good thing I didn’t throw it away. When I got home an my car after servicing it. I had no idea what the piece of plastic was laying on my front seat, good thing I didn’t throw it away. When I got home and glanced at the front of the vehicle I noticed the hole and figured that’s where the piece went. Other than that everything good. More

by LAURAASHLEY1211 Verified Customer Verified Customer

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Angela in Service is amazing with me. She is attentive and my car was done in a reasonable time with my appointment. She is attentive and my car was done in a reasonable time with my appointment. More

by TCKLOCFOUR Verified Customer Verified Customer

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I had very upsetting experience at the Jenkins Nissan in Lakeland off of Lakeland hills Blvd. Since receiving my Nissan in 2017 I have made my scheduled oil changes the same. Never have I had the experience Lakeland off of Lakeland hills Blvd. Since receiving my Nissan in 2017 I have made my scheduled oil changes the same. Never have I had the experience I had today with service technician Angela Fisher. To recap my experience. I made and appointment online as I always have and it said there was an availability for a 3pm oil change today. Being that it was a convenient time I scheduled my appointment. Upon arriving 20 minutes early and parking in the service garage I am approached by Ms. Fisher. She asks "Can I help you?" I inform her I'm there for an oil change. She asks if I have an appointment and I inform her I do for 3pm. She then asks if some guys name. I inform her I am not and she proceeds to ask did you make your appointment online? I advise her I did. Now confused be I'm not sure how that would cause a problem being that I received a confirmation email and text for my appointment as usual. She proceeds to tell me that they don't get notified about online appointments and that I'm lucky the "actual" 3pm appointment ddnt arrive otherwise I would have to be turned away. She then proceeded to tell me the inconveniences of making an appointment online and the issues it causes them. As she explained I listened confused as to why I was made to feel like I had done something wrong when this is always how I have made my service appointments. At one time in the past I have tried calling for questions about a service only for no one to answer. Ironically, as I write this email I have been on hold with the business over 10 mins. That being said, I tried asking her if something changes regarding the process of appointment making and she said no. When she confirmed this I informed her I have always made my appointment this way and never had I had this issue. She then reiterated what she said before about it being though corporate and she doesn't receive online appointments and if I schedule through the ladies in office I will get a confirmation through text and email. I informed her I did receive both email and text. And she responded with well we don't get it. I informed her that I understand if there are staffing issues but when it comes to the approach it could have been done better. I also informed her how her approach made me feel. She ended up just saying "well I'm sorry" and stormed off. I did not feel welcome when I got there and I felt like an inconvenience after taking the steps needed to make an appointment. More

by angelhammond18 Verified Customer Verified Customer

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I scheduled my appointment early October and allocated 2 hrs in my schedule for this procedure, as that was the quoted time. Upon arrival I informed the technician I needed to be done by a certain time, as hrs in my schedule for this procedure, as that was the quoted time. Upon arrival I informed the technician I needed to be done by a certain time, as I had another appointment scheduled based on the previously confirmed time/date. Due to over scheduling I was unable to get my oil changed and was forced to go to another dealership, spending more time I do not have. The manager assisting me asked if I could reschedule, I told her I could not. She then became very rude telling me “your problems can’t be my problems” as I explained to her I can’t reschedule as I work multiple jobs and have other responsibilities to attend to, hence the reason I scheduled in advance. I was truly disappointed and unsatisfied with the service and Interaction I received. Highly inconvenience as well as poor customer service More

by a_nailingyamini Verified Customer Verified Customer

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