Anjali Deol

This dealership used misleading, high-pressure, and dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressur dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressured us into signing a so-called “pre-contract” under the assurance it was risk-free and reversible, including the trade-in of our truck. Negotiation & Conduct: Trade-in offer was insultingly low, and staff made unprofessional, even rude, comments. Sales floor atmosphere was unwelcoming and unprofessional. Finance: Finance rep rushed paperwork, failed to fully explain terms, and added costly packages without clear disclosure. We were not given copies of signed documents until we insisted the next day. Misleading Assurances: We were repeatedly told we could cancel the deal and get our truck back if we changed our minds. The next day, management claimed we couldn’t retrieve our vehicle because of signed paperwork, contradicting what staff had promised. Resolution: After pushback, calls to DMV and even considering police involvement, management finally returned our truck—only after further stalling and dishonesty. __________________ Our experience at Shottenkirk Honda of Davis was extremely disappointing and misleading from start to finish. When we first met Adrian, he provided misleading information about the Honda Pilot models, clearly pushing us toward the higher-priced Black Edition even though many of the same features were also included in the Special Edition. During the test drive, he spent more time talking about how tired and busy he was than focusing on the vehicle. The model with the features we were requesting ended up being unavailable, but they did let us know they had one that would be coming, but was not yet on the lot. Adrian and Rick, the floor manager, said in order to "reserve" this and keep it from being sold, they would need us to sign what they called a “pre-contract,” assuring us it was no risk and could be canceled at any time, even with our trade-in. However, once negotiations began, he made rude comments about us within earshot and the entire process became increasingly unprofessional. Keys were misplaced, communication was inconsistent, and we were left waiting for long stretches. In finance, we were rushed through signing without being given copies, pressured into overpriced warranties, and later discovered hidden add-ons worth over $2k. Her exact words when adding these were "I made sure to include this maintenance package because I know how important that is to you." She never mentioned pricing or an additional charge for this. We also noted that she had highlighted the "opt-out" portion of the "Contract Cancellation Option". As I understand it (after researching this myself), this is something which you can choose to purchase for a fee for used vehicles under $40k. If you want to opt-out of this optional agreement, you do have the option. But not once had we been offered the chance to purchase this option, and she had CLEARLY highlighted ONLY the "opt-out" portion. Then when we tried to cancel, the sales manager Sigi claimed our trade-in was already theirs despite previous assurances from both Adrian and Rick that we could walk away with no obligation. While using our trade-in as leverage, he continued to pressure us into purchasing their vehicle, promising lower numbers and demanding we explain why we no longer wanted to move forward with the outlined deal. His reasoning was that this sale would reflect well on his "weekend numbers". Ultimately, only after contacting DMV and consulting with police did we finally get our truck back. At no point did Sigi or the dealership apologize or take accountability. I strongly recommend avoiding this dealership at all costs. More

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Excellent service for Shottenkirk honda of Davis I was Honda accord 2021 and I always car service here done every time 👍👌 Honda accord 2021 and I always car service here done every time 👍👌 More

by GSMEET1304 Verified Customer Verified Customer

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The employee were very helpful and nice and the place was cleaning and smell good cleaning and smell good More

by SHARMAHK103 Verified Customer Verified Customer

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Overall unprofessional. . Poor customer service. Poor follow through with what was communicated with the customers. Poor communication after deal has been made. . Poor customer service. Poor follow through with what was communicated with the customers. Poor communication after deal has been made. More

by Riley Verified Customer Verified Customer

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I dropped off for some small items to do like mud flaps and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was missed on my purchase day which he promptly said no problem and got it handled. Pick up was a breeze. Excellent service More

by matthewbrinegar Verified Customer Verified Customer

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A pleasant experience. Adrian worked out a good deal for us on a CRV Hybrid lease. Adrian worked out a good deal for us on a CRV Hybrid lease. More

by DANPEN2118 Verified Customer Verified Customer

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They lied to us in order to get us to the dealership. They lied to us about the price of the truck. They lied to us about what car we were buying (we test drove and agreed to 1 truck, and then they swapp They lied to us about the price of the truck. They lied to us about what car we were buying (we test drove and agreed to 1 truck, and then they swapped trucks without telling us--when we were ready to drive away, we asked them about it and they fessed up that they switched cars). They lied about where the financing rebate will come from. They are a decietful bunch! More

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Issue with contract and they refused to make it right. Will not reccomend to anyone Will not reccomend to anyone More

by CVALVERDE876 Verified Customer Verified Customer

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I spent 36 years in the auto business in sales and finance, working with mostly the best people I've met in my entire life. I couldn't have imagined what my wife and I would go through with Shottenki finance, working with mostly the best people I've met in my entire life. I couldn't have imagined what my wife and I would go through with Shottenkirk Honda. The figures we were shown by text over the phone, and also again in the finance office, were not what was on the contract. How did they get away with that? By simply not giving us any paperwork. Instead, we were given a USB and told this was done to save paper. I took the USB to my mechanic so that he could look over the warranty which we were only considering at the time. The first thing our mechanic did was to ask us why we purchased a $350 "paint protection plan". Next he printed us some of the paperwork which we hadn't yet seen because we went straight to him. And there it was. The "paint protection plan" had been represented as licensing fees on their computer screen. We also tried to cancel our warranty the next day, as we were told that if we didn't want it all we had to do was to give them a call and they would immediately cancel it. They were willing to do no such thing. I had to call the warranty company myself, and that was also to no avail. Finally, I called our credit card company whose fraud department actually investigated the matter (wow!) and refused payment to them. We feel very lucky, and find it hard to believe Shottenkirk's tactics. More

by RLEEDEAM Verified Customer Verified Customer

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Service dept is always great. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. Jennifer and Tom are the best. So helpful and work hard to take care of the customers. More

by Olivia Azevedo Verified Customer Verified Customer

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